Primary Duties & Responsibilities

 

• Provides technical product support within the Coherent Optical Solutions division 
• Provides technical details and customer specification to application engineering or product managers.
• Support internally the creation of product specs per customer requirements for quotation and manufacturing, pre-sales and post-sales support of specialty product designs.
• Coordinate long-term quality improvement projects between customers and Coherent.
• To provide a high level of support and leadership to assigned key accounts, it is critical that the incumbent deal directly with end customers, account management, and other support functions in a professional and timely manner as well as maintains a high level of customer intimacy unique to the role of TSS.
• Serves as the primary interface between Sales and Product Management for assigned product lines.
• Give guidance to KAMs/AMs regarding customers with challenging technical requirements.
• Lead for internal product training focused on Business unit and product lines

Education & Experience

 

• A BA/BS degree in Science or Engineering; Background in Physics, Optics, Lasers, Electro-Optics, or Photonics.
• 2-5yrs experience in Technical Sales or Technical support

Skills

• Ability to understand the customer’s application, need, or opportunity and support the design of a solution that appropriately addresses the business need.
• Provide product application support to global sales team and external customers.
• Ability to systematically gather, assess and apply technical, operational and sales information for business decisions.
• Be able to understand complex business processes and data, make decisions independently and implement solutions.
• Proven ability to effectively transfer technically complex information to an audience with more limited technical expertise.
• Ability to build and sustain strong business relationships with internal and external customers.
• Coordinate with engineering and manufacturing teams in product development activities.
• Supports Product Management team in developing sales and marketing strategies for profitability.
• Help to establish pricing strategies and guidelines for new product development.
• Demonstrated problem solving skills.
• Ability to adapt to change and new technologies.
• Ability to achieve results independently or by working with others.
• Ability to recommend and implement improvements.
• Excellent interpersonal and communication skills.
• Ability to handle multiple priorities.
• Ability to excel in a cross-organizational, cross cultural, global team environment.
• Handle special assignments promptly and professionally.
• Set a high standard of ethics, professionalism, leadership and competency.
• Ability to travel as necessary to meet business objectives

Safety Requirements

All employees are required to follow the site EHS procedures and Coherent Corp. Corporate EHS standards.

Quality and Environmental Responsibilities

 

Depending on location, this position may be responsible for the execution and maintenance of the ISO 9000, 9001, 14001 and/or other applicable standards that may apply to the relevant roles and responsibilities within the Quality Management System and Environmental Management System.

Culture Commitment

Ensure adherence to company’s values (ICARE) in all aspects of your position at Coherent Corp.:

Integrity – Create an Environment of Trust

Collaboration – Innovate Through the Sharing of Ideas

Accountability – Own the Process and the Outcome

Respect – Recognize the Value in Everyone

Enthusiasm – Find a Sense of Purpose in Work

Coherent Corp. is an equal opportunity/affirmative action employer. All qualified applicants will receive consideration for employment without regard to sex, gender identity, sexual orientation, race, color, religion, national origin, disability, protected Veteran status, age, or any other characteristic protected by law.

Coherent is a global leader in lasers, engineered materials and networking components. We are a vertically integrated manufacturing company that develops innovative products for diversified applications in the industrial, optical communications, military, life sciences, semiconductor equipment, and consumer markets. Coherent provides a comprehensive career development platform within an environment that challenges employees to perform at their best, while rewarding excellence and hard-work through a competitive compensation program. It's an exciting opportunity to work for a company that offers stability, longevity and growth. Come Join Us!

Note to recruiters and employment agencies: We will not pay for unsolicited resumes from recruiters and employment agencies unless we have a signed agreement and have required assistance, in writing, for a specific opening.