Location: Palm Beach, Florida (Onsite, 5 times a week from the client location)

We are seeking a Field Service Deskside engineer to provide Level 2 support for the desktop environment including responsibility for deployment of Desktop/Laptop and when applicable physical server/network equipment installation, configuration, application installation, troubleshooting, incident and request handling

About Cognizant’s CIS Practice:

Cognizant’s CIS (Cognizant Infrastructure Services) Practice is a global leader in providing IT infrastructure services. We deliver innovative solutions to optimize and transform IT infrastructure, ensuring business agility and operational efficiency. Our services include cloud computing, data center management, network services, and cybersecurity. We focus on understanding client needs and delivering customized solutions to drive business success.

In this role, you will:

• Provide Level 2 technical assistance and support, and resolve problems related to the use of computer hardware and software for end users. 

• Analyze, resolve, respond to, and document end user inquiries.

• Install desktop/Laptop software using approved tools.

• Troubleshoot operating system and connection issues with LAN/WAN.

• Update tickets with accurate and timely records of work performed to arrive at a resolution.

• Coordinate hardware warranty repair and escalate to 3rd party vendors when necessary.

• Responsible for raising and coordinating problem management issues.

• Perform additional tasks (end user/infra related) when required and participate in projects as required.

• Strong understanding and skills in SLA, KPI Management.
   

What you’ll need to succeed (required skills):

• Bachelor's degree in Business Administration, Engineering, Management, or related field.

• Minimum 2-3 years of experience providing IT support services required, end user support experience preferred

• Experience in factory/manufacturing environment desirable.

• Experienced in Active Directory user administration, OS imaging processes, ticketing, SW installation and imaging tools, automated help desk systems, troubleshooting in the Windows desktop environment (networking, OS, Microsoft Office suite, PC hardware, printers), network and local printer installation.

• Basic understanding of SCCM client troubleshooting.

• Knowledge of TCP/IP, Windows Security (Share and NTFS permissions), Windows OS and related configuration.

• Basic knowledge of Servers, Switches, Routers, and Data Center related HW.

• Ability to work in a team-oriented multi tower and vendor environments.

• Ability to multitask and prioritize work, and adapt to new processes and procedures and handle and safeguard confidential information.

• Ability to deliver services on time, demonstrate strong customer service skills, and achieve a high degree of end user satisfaction.

• Ability to convey technical issues and material to non-technical end users and managers
   

Note: We are not offering sponsorship for this role. Applications will be accepted until Jan 28 2026.

This position is also eligible for Cognizant’s discretionary annual incentive program, based on performance and subject to the terms of Cognizant’s applicable plans.

Cognizant offers the following benefits for this position, subject to applicable eligibility requirements:
•    Medical/Dental/Vision/Life Insurance
•    Paid holidays plus Paid Time Off
•    401(k) plan and contributions
•    Long-term/Short-term Disability
•    Paid Parental Leave

Disclaimer: The salary, other compensation, and benefits information is accurate as of the date of this posting. Cognizant reserves the right to modify this information at any time, subject to applicable law.