CC
Member Advice Specialist
full-time•Surrey•CA$55k - CA$66k
About this role
Location(s): Newton Branch
Job Type: Full Time Regular
myWork Program: Office
Starting Salary Range: $55,600.00 - $66,700.00
Background Screening Requirement:
- Enhanced Criminal Record Check
- Credit Check
- Identity Verification
- Employment Verification
- References
Job Purpose
When you visit a Coast branch, you’re greeted with a line of smiling faces ready to help you with your everyday banking needs. Our friendly Member Advice Specialists are sales and customer service superstars who bring our “How can we help you?” brand to life with every member they interact with. Imagine helping our members with Fulfilling basic personal credit needs, selling and handling Low Fee More for Me Mutual Funds, Term deposits, RRSPs, Setting up electronic services like our internet banking, opening free Chequing accounts, adding overdraft protection to help avoid those nasty NSF charges. But it doesn’t end there, Member Advice Specialists do two other very importing things. First, they are sales pros. They uncover opportunities where we can better help our members with our fantastic line-up of products and services. Next, they figure out who in the company can best help that member, be it themselves or another teammate.
Accountabilities
- Getting a natural high from delivering positive and unexpected customer experience through general retail banking
- Having fun engaging customers in the “Where You Are At Money Chat” to help your customer to save, grow, protect and improve their financial well-being
- Working as a high-performing team member within the branch to ensure all checks and balances are completed around policies and regulatory requirements
- Proactively and creatively offer helpful solutions and alternatives to customer inquiries
- Earning high-fives from your managers and peers for achieving sales and referrals targets in a needs based sales environment
Skills & Qualifications
- Certificate in Investment Funds in Canada is a requirement.
- We don’t need mathematical geniuses here, though ability to add and subtract would be useful. Mostly we just need people who are comfortable helping customers with simple financial help and promoting our products and services.
- Experience helping members in either a bank or credit union for a minimum three years, preferably where you mastered lending and investments, and you used your x-ray vision to spot sales and referral opportunities.
- You are excited to share with the world what you learned during your post-secondary education in finance, business administration or a related field. And you aren’t done learning; you have a desire to know more.
- You really like building relationships with a wide variety of people and want to help them with simple financial help.
- You are a big fan of teamwork and demonstrate your team spirit every day.
- You are a multi-tasking prodigy, able to efficiently and effectively prioritize and organize what needs to get done coupled with a high attention to detail.
Equity, Diversity & Inclusion at Coast Capital
Don’t meet every single requirement? At Coast Capital, we believe everyone has potential. We are committed to building better, brighter, more inclusive futures for everyone – including our employees. We see the potential in our employees to achieve amazing things and want to invest in your future. If you’re excited about this career opportunity and your experience may not perfectly align with every qualification in this job posting, we still encourage you to apply. You may be just the right candidate for this or other opportunities at Coast Capital.
At Coast Capital, we are committed to equity, diversity and inclusion. We strongly encourage applications from Indigenous Peoples, Black, and racialized persons, persons with disabilities, people of diverse sexual and gender identities and women. We value applicants who have demonstrated a commitment to equity, diversity and inclusion and recognize that diverse perspectives, experiences and expertise benefit of our employees, our members, and our community.
Coast Capital is committed to providing an accessible recruitment experience. If you are a candidate with a disability and require accommodation(s) during any stage of the recruitment process, please contact us at [email protected] or 778-391-5836. This contact is intended solely for inquiries or feedback related to accessibility barriers, accommodation requests or alternate format requests. We will work with you to ensure your needs are met. You will only receive a response to inquiries related to these topics.
What you'll do
- Member Advice Specialists provide customer service and sales support to help members with their banking needs. They engage customers in discussions about financial well-being and promote various financial products and services.
About Coast Capital Savings
For years Canadians have been told by their financial institutions that they can achieve their dreams. But for a lot of us, the things we’re dreaming about shouldn’t be dreams at all. We just want to be able to afford a house and make it a home. Fix that car that needs fixing. Or just have a little extra at the end of the month. That’s why at Coast Capital, we’re helping our members achieve their real goals - the ones that matter right now. Because if it matters to you, it matters to us. Real advice, for real people, from real people, so you can live the real life you want.
At Coast Capital, we’re not dreaming of a better future, we’re building one. It’s what we’ve been doing for over 80 years, and it’s why today we stand almost 600,000 members strong. Plus, we invest 10% of our budgeted profits into our community—almost $90M since 2000 alone—because when our members do well, our communities should do well. So if you’re looking to do traditional work with a traditional bank, we’re probably not for you. But if you want to roll up your sleeves and play an active role in building a better future for our members and our communities, we think you’ll really like it here.
Ready to join Coast Capital Savings?
Take the next step in your career journey
Frequently Asked Questions
What does Coast Capital Savings pay for a Member Advice Specialist?
Coast Capital Savings offers a competitive compensation package for the Member Advice Specialist role. The salary range is CAD 56k - 67k per year. Apply through Clera to learn more about the full compensation details.
What does a Member Advice Specialist do at Coast Capital Savings?
As a Member Advice Specialist at Coast Capital Savings, you will: member Advice Specialists provide customer service and sales support to help members with their banking needs. They engage customers in discussions about financial well-being and promote various financial products and services..
Is the Member Advice Specialist position at Coast Capital Savings remote?
The Member Advice Specialist position at Coast Capital Savings is based in Surrey, British Columbia, Canada. Contact the company through Clera for specific work arrangement details.
How do I apply for the Member Advice Specialist position at Coast Capital Savings?
You can apply for the Member Advice Specialist position at Coast Capital Savingsdirectly through Clera. Click the "Apply Now" button above to start your application. Clera's AI-powered platform will help match your profile with this opportunity and guide you through the application process.