BI Associate (TCF)
full-time•Malaysia
About this role
Job Title:
BI Associate (TCF)Job Description
Key Responsibilities:• Responsible for preparing daily, weekly, and monthly client/internal reports & performance dashboards
• Preparing ad-hoc reports & analyzing data for management that provide insight
• Data extraction/upload from the client system to the CNX side
• Partner with business & support strategic projects involving data mining & analytics
• Optimize use of tools/technology to improve efficiency & effectiveness of the reporting group
Required Skills:
• 1-2 years of experience with detailed data
• Strong verbal & written communication in English
• Analytical skills that allow for the development of data-driven reports
• Experience on Advance Excel + Business Intelligence tools (Power BI, Tableau, Google Studio & other BI tools)
• Working Knowledge of SQL scripting, VBA Macros
• Understanding of Call Center Operational Metrics
• Experience on reporting through CRM switch and tools viz. CMS (Avaya), OB Dialer, Genesys, IEX etc.
• Self-starter, ability to complete work with limited degree of supervision
• Flexible with shifts and should be comfortable working from office.
Key Responsibilities:
- Responsible for preparing daily, weekly, and monthly client/internal reports & performance dashboards
- Preparing ad-hoc reports & analyzing data for management that provide insight
- Data extraction/upload from the client system to the CNX side
- Partner with business & support strategic projects involving data mining & analytics
- Optimize use of tools/technology to improve efficiency & effectiveness of the reporting group
Required Skills:
- Flexible with shifts and should be comfortable working from office.
- 1-2 years of experience with detailed data
- Strong verbal & written communication in English
- Analytical skills that allow for the development of data-driven reports
- Experience on Advance Excel + Business Intelligence tools (Power BI, Tableau, Google Studio & other BI tools)
- Working Knowledge of SQL scripting, VBA Macros
- Understanding of Call Center Operational Metrics
- Experience on reporting through CRM switch and tools viz. CMS (Avaya), OB Dialer, Genesys, IEX etc.
- Self-starter, ability to complete work with limited degree of supervision
Location:
MYS KL Sentral - NU Tower 2, Level 21, 30, 31, 38 & 40Language Requirements:
Time Type:
Full timeIf you are a California resident, by submitting your information, you acknowledge that you have read and have access to the Job Applicant Privacy Notice for California Residents
Other facts
Tech stack
Data Analysis,Reporting,Advanced Excel,Power BI,Tableau,Google Studio,SQL Scripting,VBA Macros,Call Center Metrics,CRM Tools,Self-Starter,Communication,Analytical Skills,Data Mining,Ad-Hoc Reporting,Performance Dashboards
About CNX
We’re Concentrix. A global technology and services leader that powers the world’s best brands, today and into the future. We’re human-centered, tech-powered, intelligence-fueled. Every day we design, build, and run fully integrated, end-to-end solutions at speed and scale across the entire enterprise.
Team size: 10,001+ employees
Website: http://www.concentrix.com
LinkedIn: Visit
Industry: IT Services and IT Consulting
Founding Year: 1864
What you'll do
- The BI Associate is responsible for preparing various client and internal reports, including daily, weekly, and monthly performance dashboards. They will also analyze data for management and support strategic projects involving data mining and analytics.
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Frequently Asked Questions
What does a BI Associate (TCF) do at CNX?
As a BI Associate (TCF) at CNX, you will: the BI Associate is responsible for preparing various client and internal reports, including daily, weekly, and monthly performance dashboards. They will also analyze data for management and support strategic projects involving data mining and analytics..
Why join CNX as a BI Associate (TCF)?
CNX is a leading IT Services and IT Consulting company.
Is the BI Associate (TCF) position at CNX remote?
The BI Associate (TCF) position at CNX is based in Malaysia, Malaysia. Contact the company through Clera for specific work arrangement details.
How do I apply for the BI Associate (TCF) position at CNX?
You can apply for the BI Associate (TCF) position at CNX directly through Clera. Click the "Apply Now" button above to start your application. Clera's AI-powered platform will help match your profile with this opportunity and guide you through the application process. You can also learn more about CNX on their website.