About this role
Job Title:
Analyst, Business OperationsJob Description
analysis and insightsJob Summary: We are seeking a highly analytical and detail-oriented Business & Data Analyst to support strategic decision-making through data insights and business process optimization. This hybrid role combines the responsibilities of a Business Analyst and a Data Analyst, requiring strong business acumen, data analysis skills, and the ability to communicate findings effectively to stakeholders.
Key Responsibilities:
- Collaborate with stakeholders to gather and document business requirements.
- Analyze business processes and identify opportunities for improvement.
- Translate business needs into technical specifications and data models.
- Collect, clean, and analyze large datasets to uncover trends and insights.
- Develop and maintain dashboards, reports, and visualizations using BI tools (e.g., Power BI, Tableau).
- Conduct root cause analysis and provide actionable recommendations.
- Support strategic planning, forecasting, and performance tracking.
- Ensure data integrity and compliance with data governance standards.
- Present findings and insights to both technical and non-technical audiences.
Qualifications:
- Bachelor’s degree in Business Administration, Data Science, Information Systems, or a related field.
- 3+ years of experience in business analysis, data analysis, or a similar hybrid role.
- Strong proficiency in SQL, Excel, and data visualization tools.
- Experience with statistical tools and programming languages (e.g., Python, R) is a plus.
- Excellent problem-solving, critical thinking, and communication skills.
- Ability to manage multiple projects and work cross-functionally.
equirements:
✅ Minimum of 3 years of experience in Data Analysis / Business data Analysis within a BPO (Call Center) environment
✅ Must have:- Excel: Master level
- Power BI: Master level
- SQL: Advanced level (PostgreSQL preferred)
- Python: Entry level
Additional Details:
📍 Work Location: On-site at 6th of October and/or 5th Settlement
🕑 Working Hours: 2:00 PM – 11:00 PM (Cairo Time)
Preferred Skills:
- Experience with process mapping and business process reengineering.
- Familiarity with project management methodologies (Agile, Scrum).
- Knowledge of data warehousing and ETL processes.
Location:
Egypt, Cairo RHQLanguage Requirements:
Time Type:
Full time2025-11-30If you are a California resident, by submitting your information, you acknowledge that you have read and have access to the Job Applicant Privacy Notice for California Residents
Other facts
About CNX
We’re Concentrix. A global technology and services leader that powers the world’s best brands, today and into the future. We’re human-centered, tech-powered, intelligence-fueled. Every day we design, build, and run fully integrated, end-to-end solutions at speed and scale across the entire enterprise.
What you'll do
- The Analyst, Business Operations will collaborate with stakeholders to gather business requirements and analyze processes for improvement. They will also collect and analyze data to provide insights and develop reports and dashboards.
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