The Performance Process Lead plays a critical role within an organisation, serving as the linchpin between business strategy and operational execution. This individual is entrusted with optimising end-to-end performance management processes, ensuring that business objectives are not only met but exceeded through effective planning, monitoring, and continuous improvement initiatives. The role requires an analytical and proactive, capable of guiding cross-functional teams, driving process efficiency, and fostering a culture of excellence in operations.

Key Responsibilities

• Process Optimisation and Improvement:

• Design, implement, and continuously refine performance management processes and frameworks across the organisation.

• Identify bottlenecks, inefficiencies, and areas of improvement using data-driven analysis and process mapping techniques.

• Lead cross-functional projects to streamline operational workflows, reduce cycle times, and improve service delivery.

• Collaborate with business stakeholders to align process improvements with strategic objectives.

Reporting and Performance Insights

• Work with the HR Reporting team to create and monitor performance reports.

• Develop and maintain key performance indicators (KPIs) and metrics dashboards to track team and organisational performance.

• Conduct regular performance reviews, providing actionable insights and recommendations to leadership.

• Establish feedback loops and reporting mechanisms to monitor progress on operational goals and identify emerging risks or issues.

• Prepare comprehensive reports and presentations for senior management, highlighting trends, challenges, and opportunities.

Stakeholder Engagement and Communication

• Serve as the primary point of contact for process-related matters between operational teams, leadership, and external partners.

• Facilitate workshops, training sessions, and meetings to promote best practices and process adherence.

• Communicate process changes, updates, and expectations clearly and effectively to all relevant stakeholders.

Change Management

• Champion a culture of continuous improvement, encouraging innovation and adaptability among teams.

Compliance and Quality Assurance

• Ensure all operational processes adhere to regulatory requirements, industry standards, and internal policies in the countries we operate in.

• Implement quality control measures and audit processes to maintain high operational standards.

• Investigate process failures or deviations, initiating corrective and preventive actions as necessary.

Technology

• Support the implementation of Workday Performance to support process automation and data analytics.

• Work with the Workday programme team specialist to ensure system updates are managed an coordinate effectively.

• Deliver training on performance processes and Workday to key HR teams as required.

• Champion the use of digital platforms and data-driven decision-making across the organisation.

What’s in it for you?

We want to reward you today and help you plan for tomorrow. We appreciate that everyone is different, therefore we have designed a benefits system that offers choice and flexibility based on individual needs and lifestyles. To name a few, these include:

• Competitive basic salary (reviewed annually)

• Flexible, hybrid working policy

• Generous bonus scheme

• Up to 25 days holiday (rising to 28 days with service)

• Holiday exchange scheme

• Private medical insurance

• Enhanced parental leave

• Reasonable adjustments and accommodation for disabled talent in accordance with the Equality Act 2010.

If you would like to read more information regarding our range of benefits, please visit our Rewards & Benefits page on our website.

Please note that we have a preferred agency panel in place. Only applications submitted via the portal at the point of instruction will be accepted.