American President Lines (APL), part of the CMA CGM Group, is the premier U.S.-flag carrier on the Transpacific proudly serving the American soldier and the U.S. Government for over 175 years. APL operates a network covering the United States, Asia, and the Middle East and provides global container transportation through our extensive international shipping network. With the combination of high-quality intermodal operations and advanced technology, equipment, and e-commerce, APL delivers world class logistics solutions. With proven knowledge and expertise, we help our customers navigate complexity and seize opportunities in the dynamic global marketplace.
 
As the U.S. maritime industry enters a new era of innovation and revitalization, APL is leading the way with bold investments designed to strengthen domestic capabilities and shape the future of American shipping.

Position Summary

On a contract basis this position is responsible for ensuring all customers are aware of their import shipments (except for such cargo arriving at the Ports of Los Angeles or Long Beach, California) and verifying all requirements have been met prior to releasing the cargo, including by monitoring manifests and releases received or sent by EDI, and free time validation and terminal reports.
Additionally, the IBVC clerk isresponsible to abide by processes that are in compliance with applicable U.S. Regulatory Agency/Government shipping regulations.

Functions & Duties
•    Coordinate timely sending of terminal manifests and vessel arrival reports by EDI transmission.    
•    Review and monitor bill logs to ensure all requirements are satisfied prior to the release of cargo (OBL received, freight is paid, customs cleared).    
•    Review terminalreports transmitted by EDI to ensure timely and accurate release of cargo.    
•    Coordinate cargo release procedures at water ports to reduce demurrage costs.    
•    Provide prescribed notifications to customers of U.S. Regulatory Agency/Government holds and compliance requirements, and actions required to progress the movement of inbound cargo as authorized and directed by management.    
•    Provide prescribed notifications to customers of Customs Border Protection (CBP), United States Department of Agriculture (USDA), and other government agency requirements to facilitate customer compliance as authorized and directed by management.    
•    As directed by management, issue Immediate Transportation bonds, Immediate Exportation bonds and Transportation and Exportation bonds(IT’s, IE’s & T&E’s) to allow intermodal cargo to move to inland destination without delay; allowing customer to clear cargo with CBP at the inland destination.    
•    Make amendments to BLs    
•    Setup exams / sign EIN’s.    
•    Add rates to BLs and invoice customers    
•    Create liens and setup shipments to go into GO    
•    Provide demurrage quotes    
•    Other duties as directed.    

Knowledge, Skills, Abilities  
•    Must possess excellent performance skills in the following areas: Commitment to task Coping Tolerance of ambiguity Interaction Versatility
•    Must possess and demonstrate a self-confident, outgoing, professional service- oriented demeanor and the ability to handle customers via telephone with appropriate tone, diction, and enthusiasm.
•    Must possess dependability.
•    Excellent organizational skills with strong attention to detail and ability to prioritize
•    Demonstrate analytical skills and proactive approach to problem-solving
•    Must possess proven high-level performance record.
•    Proficiency in Microsoft Office, including Word, Excel, Power Point and Outlook.
•    Must have flexibility to work any shift from 7 a.m. to 7 p.m.
•    For Internal candidates: Minimum three-year work relevant transportation experience (including 6 months experience involving direct customer interaction) combining any three of the following areas:
       •    International Tariffs 
       •    Ocean Documentation 
       •    Equipment
       •    Freight Cashier
       •    Sales/Customer Service 
       •    Operations
       •    Logistics 
       •    Cargo Delivery
•    Must demonstrate an acceptable level of knowledge in each area. Equivalent training in the CustomerService Center may be substituted for the above.
•    Experience in the transportation industry is preferred.
•    Experience in team-based environment and Quality tools and techniques preferred.
•    Teamwork
•    Respect
•    Integrity
•    Innovation
•    Customer Focus

Qualifications 
Education
Required/Preferred    Education Level   
Preferred                    Bachelor’s Degree    . 

Work Experience
Experience                  Years of Experience    Description
General Experience    1-3 years                      2+ years of previous customer service experience preferred.

At APL, we are committed to fair and equitable compensation practices. The expected salary for this position is $67,155.37 per year. .
In addition to base salary, this position may be eligible for:
Comprehensive benefits, including health insurance, retirement plans, tuition repayment and paid time off
We believe in transparency and equity and are proud to be an equal opportunity employer. We encourage individuals from all backgrounds to apply.

The Company is an equal opportunity employer.  All qualified applicants will receive consideration for employment.  Discrimination or harassment based upon any protected characteristics as defined by state or federal law is wholly inconsistent with our company values and will not be tolerated. Alternative application methods are available for individuals who are unable to use or access our online application system. For assistance, please contact us at [email protected].