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Customer Service Air and Ocean _ Aerospace AOG Desk
full-timeManila

Summary

Location

Manila

Type

full-time

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About this role

CEVA Logistics provides global supply chain solutions to connect people, products, and providers all around the world. Present in 170+ countries and with more than 110,000 employees spread over 1,500 sites, we are proud to be a Top 5 global 3PL.

We believe that our employees are the key to our success. We want to engage and empower our diverse, global team to co-create value with our customers through our solutions in contract logistics and air, ocean, ground, and finished vehicle transport. That is why CEVA Logistics offers a dynamic and exceptional work environment that fosters personal growth, innovation, and continuous improvement.

DARE TO GROW! Join CEVA Logistics, and you will be part of a team that values imagination and continued learning and is committed to excellence in everything we do. Join us in our mission to shape the future of global logistics. As we continue growing at a fast pace, will you “Dare to Grow” with us?

 

Manage AOG situations, acts swiftly to coordinate urgent logistical requirements whether it is import, export or cross trade / drop shipment from pick up to delivery.

Ensure shipment continuity, oversee the flow of shipments across all times and locations without disruption.  

Handle weekend or holiday bookings and rate inquiry, provide reliable coverage during non-standard hours to meet customer needs.   

Support key accounts, deliver consistent, high-quality service to established clients with complex requirements.

Coordinate with internal team, closely work with operations and overseas agents.

Data entry in Daily Monitoring Report (DMR), CVIEW and CQUOTE Platform.

Monitor and report AOG cases, track incidents, document resolutions, and provide insights for process improvement to immediate supervisor.

Maintain compliance and safety standards, ensure all actions align with company business rules and policies.

 

CEVA Logistics is proud to be an equal opportunity work place and an affirmative action employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, gender identity or expression, sexual orientation, national origin, genetics, disability, age, veteran status or any other characteristic. We are an Equal Opportunity Employer of Minorities, Females, Protected Veterans, and Individual with Disabilities.

Other facts

Tech stack
Customer Service,Logistics,Data Entry,AOG Management,Compliance,Process Improvement,Coordination,Communication,Problem Solving,Attention to Detail,Time Management,Teamwork,Client Support,Incident Tracking,Safety Standards,Operational Support

About CMA CGM

The CMA CGM Group is a global player in sea, land, air and logistics solutions, true to its corporate Purpose, "We imagine better ways to serve a world in motion".

Present in 177 countries, it employs 160,000 people, of which nearly 6,000 in Marseilles where its head office is located.

The world's 3rd largest shipping company, CMA CGM serves more than 420 ports across 5 continents with a fleet of over 650 vessels. In 2024, CMA CGM carried over 23 million TEU (twenty-foot equivalent unit) containers. Its subsidiary CEVA Logistics, one of the world's top five players, operates 1,000 warehouses and handled 15 million shipments in 2024. CMA CGM AIR CARGO, the Group's air freight division, will operate a fleet of 6 cargo aircraft by 2025.

CMA Media, France's 3rd largest private media group, includes RMC-BFM and several national and regional press titles (La Tribune Dimanche, La Tribune, La Provence and Corse Matin).

Committed to energy transition, the CMA CGM Group is aiming for Net Zero Carbon by 2050.

The CMA CGM Foundation provides humanitarian aid in crisis situations, and is committed to education for all and equal opportunities throughout the world. To date, the CMA CGM Foundation has transported 63,000 tons of humanitarian aid to 97 countries and supported over 550 educational projects.

Team size: 10,001+ employees
LinkedIn: Visit
Industry: Transportation, Logistics, Supply Chain and Storage
Founding Year: 1978

What you'll do

  • Manage AOG situations and coordinate urgent logistical requirements from pick up to delivery. Ensure shipment continuity and oversee the flow of shipments across all times and locations without disruption.

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Frequently Asked Questions

What does a Customer Service Air and Ocean _ Aerospace AOG Desk do at CMA CGM?

As a Customer Service Air and Ocean _ Aerospace AOG Desk at CMA CGM, you will: manage AOG situations and coordinate urgent logistical requirements from pick up to delivery. Ensure shipment continuity and oversee the flow of shipments across all times and locations without disruption..

Why join CMA CGM as a Customer Service Air and Ocean _ Aerospace AOG Desk?

CMA CGM is a leading Transportation, Logistics, Supply Chain and Storage company.

Is the Customer Service Air and Ocean _ Aerospace AOG Desk position at CMA CGM remote?

The Customer Service Air and Ocean _ Aerospace AOG Desk position at CMA CGM is based in Manila, Metro Manila, Philippines. Contact the company through Clera for specific work arrangement details.

How do I apply for the Customer Service Air and Ocean _ Aerospace AOG Desk position at CMA CGM?

You can apply for the Customer Service Air and Ocean _ Aerospace AOG Desk position at CMA CGM directly through Clera. Click the "Apply Now" button above to start your application. Clera's AI-powered platform will help match your profile with this opportunity and guide you through the application process. You can also learn more about CMA CGM on their website.