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Manager, Ireland Payroll
full-time•Andover
About this role
About this job opportunity
Our Vision
To be the world's most trusted global payroll partner, simplifying pay for all employees.
Our Mission
Empowering global workforces with seamless, compliant, and innovative payroll and payment solutions, enabling businesses to thrive in a connected world.
Our People
Our fundamental beliefs at CloudPay are built on core values of professionalism, passion, empowerment, innovation, and teamwork. We value our employees and strive to create a great workplace where everyone is valued, heard, inspired, and encouraged to bring their authentic selves to work. We're committed to providing an excellent employee experience through fulfilling projects, empowerment to make a difference, and an environment that inspires innovation.
What makes this role exciting
CloudPay is seeking an experienced Ireland Payroll Manager to lead and grow our Ireland payroll operations within a fast-paced, collaborative environment. This is an exciting opportunity for a payroll leader who empowers teams, thrives on responsibility, team leadership, and takes pride in delivering payroll services that truly support clients and their people.
In this role, you will lead and develop the Ireland payroll operations team, creating an environment where diverse perspectives are welcomed and everyone is set up to succeed, while ensuring accurate, compliant, and timely payroll delivery for CloudPay’s Ireland customers.
Main responsibilities
Manage the Ireland Payroll operations team, with direct management of the team (based in the UK).
Have overall responsibility for the allocation and processing of Payrolls for Ireland customers, and for ensuring accurate and timely delivery of Payrolls. Close monitoring of the productivity of the team will be required.
Be responsible for performance management of the team and be able to drive operational excellence (Quality of the delivery: SLA... and Quality of the interaction: Tickets...) and facilitate upskill and a learning culture.
Ensure Supervisors and Processors are best positioned for Service delivery to Clients with operational issues, including customer reviews, implementation issues and product teams.
Proactively manage Customer relations avoiding any unnecessary escalation to the EMEA Payroll Director and ensuring Service Reviews are held as required,
Interview and hire new team members, and assist with onboarding and training to ensure the team is properly skilled throughout the employee life cycle,
Act as a backup to Supervisors during their absence on payroll processing issues.
Handle all payroll matters and queries from clients on time and be viewed by Clients as a facilitator to support Service Delivery and as a reliable and actionable escalation point.
Co-operate with other departments within CloudPay seeking continuous improvement and strengthening the One CloudPay image for Customers
Experience needed for this role
Extensive knowledge and experience in Payroll processing.
Experience in supervising and managing a team.
Experience in dealing with customer escalations.
Knowledge of Ireland statutory legislation.
Project management.
Knowledge management and precise document management skills
High level of problem-solving and solution-focused
Results driven
Confident in managing internal and external stakeholders at all levels.
Good work practice in accountability and ownership.
About you and Our core values
Taking ownership, working with integrity and respect
Being a team player is key to our culture
Solution and customer focused
Great initiative with the goal for excellence in achieving results
Dedicated to developing and always looking for continuous improvements
Be creative, be committed, be engaged and enjoy what you do
United Kingdom Package and benefits
Competitive Salary
Competitive vacation allowance
Calm app
WFH Allowance
Life Assurance
Private Medical Insurance
Cycle to Work Scheme
EAP
Eye Tests & Glasses Contribution
Simplyhealth Enhanced Health Plan
Pension Scheme
Give-As-You-Earn (GAYE)
Employee Referral Program
CloudPay NOW
Paid Volunteering days
Marriage Leave
Bereavement Leave
Vacation Purchase Plan
CloudPay is committed to being an equal opportunities employer.
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The CloudPay culture is built upon on five core values, from which we develop our service, our technology and our business strategies. Our fundamental beliefs are a promise to our employees, customers and partners, built on the core values of professionalism, passion, empowerment, innovation, and teamwork.
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What you'll do
- The role involves leading and developing the Ireland payroll operations team, ensuring accurate, compliant, and timely payroll delivery for Irish customers. Key duties include managing team performance, overseeing payroll allocation and processing, and proactively managing customer relations to avoid escalations.
About Cloudpay
CloudPay leads the way in global pay innovation, delivering industry-leading solutions spanning payroll, payments and on-demand pay.
We use advanced technology to offer seamless API integrations, powerful automations, and AI-driven insights with real-time analytics—all designed to empower businesses with enhanced decision-making and better, faster processes.
Our truly unparalleled managed service is tailored to each client with dedicated personalized support and guidance to match their unique needs, while our diverse markets coverage and regulatory expertise around the world unlocks unparalleled expansion opportunities for businesses of all sizes to grow and thrive, compliantly and efficiently.
Together, that’s High-Performance Payroll, from CloudPay.
Ready to join Cloudpay?
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Frequently Asked Questions
What does a Manager, Ireland Payroll do at Cloudpay?
As a Manager, Ireland Payroll at Cloudpay, you will: the role involves leading and developing the Ireland payroll operations team, ensuring accurate, compliant, and timely payroll delivery for Irish customers. Key duties include managing team performance, overseeing payroll allocation and processing, and proactively managing customer relations to avoid escalations..
Is the Manager, Ireland Payroll position at Cloudpay remote?
The Manager, Ireland Payroll position at Cloudpay is based in Andover, England, United Kingdom. Contact the company through Clera for specific work arrangement details.
How do I apply for the Manager, Ireland Payroll position at Cloudpay?
You can apply for the Manager, Ireland Payroll position at Cloudpaydirectly through Clera. Click the "Apply Now" button above to start your application. Clera's AI-powered platform will help match your profile with this opportunity and guide you through the application process.