C
Contract Management Specialist
full-time•Manila
About this role
About this job opportunity
Our Vision
To be the world's most trusted global payroll partner, simplifying pay for all employees.
Our Mission
Empowering global workforces with seamless, compliant, and innovative payroll and payment solutions, enabling businesses to thrive in a connected world.
Our People
Our fundamental beliefs at CloudPay are built on core values of professionalism, passion, empowerment, innovation, and teamwork. We value our employees and strive to create a great workplace where everyone is valued, heard, inspired, and encouraged to bring their authentic selves to work. We're committed to providing an excellent employee experience through fulfilling projects, empowerment to make a difference, and an environment that inspires innovation.
What makes this role exciting
This is a fantastic opportunity to join a vital component of our expanding sales support function, which will support the contracting process for our existing customers.
We are looking for a Contract Management Specialist who is a team player, professional and solution focused. If you are driven by excellence, integrity and continuous improvement with great attention to detail. This really could be the role and culture for you.
You’ll be joining a high performing team, who strive to overachieve and most often do. We are driven, supportive, focused and encourage creativity and individualism.
Main responsibilities
Drafting of Amendments and Addendums to global contracts for existing customers
Responsible for managing and responding to internal ticketing system, or external customer requests/queries (Training provided for internal ticketing system)
Handling of data and file management for all customer-related contracts
Support maintenance of the team mailbox
Assist with checking go live date change requests via internal system (Full training provided)
Support manager with team and company related projects
Provide cover for manager by approving drafts of Amendment and Addendum via approval sheet and assigning tickets to the team (Full training provided)
This role follows hybrid work arrangement, 4x of onsite work per month. Work schedule: Mon-Fri, 3PM to 12MN.
Experience needed for this role
Previous customer service experience, with the ability to work in a fast paced environment
Strong communication, writing and reading skill in English
Strong IT proficiency, including the ability to use Word and Excel
Detail orientated – proof reading
Excellent organisation skills, with the ability to prioritise multiple workstreams
Problem solving/Critical thinking
Ability to drive customer communication and build key relationships within the business
About you and Our core values
Taking ownership, working with integrity and respect
Being a team player is key to our culture
Solution and customer focused
Great initiative with the goal for excellence in achieving results
Dedicated to developing and always looking for continuous improvements
Be creative, be committed, be engaged and enjoy what you do
Philippines Package and Benefits
Competitive Salary
Competitive vacation allowance
Calm app
Sick Leave
EAP
Group Life Insurance, HMO
Employee Referral Program
De Minimis Benefit
WFH Allowance
Mid-Year Bonus
13th Month Pay
Regularization Bonus, 1st Year Anniversary Bonus
Bereavement Leave
Paid Volunteering days
Study Leave
Marriage Leave
CloudPay is committed to being an equal opportunities employer.
#LI-HYBRID #LI-PC
The CloudPay culture is built upon on five core values, from which we develop our service, our technology and our business strategies. Our fundamental beliefs are a promise to our employees, customers and partners, built on the core values of professionalism, passion, empowerment, innovation, and teamwork.
Glassdoor
What you'll do
- The Contract Management Specialist will draft amendments and addendums to global contracts for existing customers and manage internal ticketing systems and customer requests. They will also handle data management for customer-related contracts and support team projects.
About Cloudpay
CloudPay leads the way in global pay innovation, delivering industry-leading solutions spanning payroll, payments and on-demand pay.
We use advanced technology to offer seamless API integrations, powerful automations, and AI-driven insights with real-time analytics—all designed to empower businesses with enhanced decision-making and better, faster processes.
Our truly unparalleled managed service is tailored to each client with dedicated personalized support and guidance to match their unique needs, while our diverse markets coverage and regulatory expertise around the world unlocks unparalleled expansion opportunities for businesses of all sizes to grow and thrive, compliantly and efficiently.
Together, that’s High-Performance Payroll, from CloudPay.
Ready to join Cloudpay?
Take the next step in your career journey
Frequently Asked Questions
What does a Contract Management Specialist do at Cloudpay?
As a Contract Management Specialist at Cloudpay, you will: the Contract Management Specialist will draft amendments and addendums to global contracts for existing customers and manage internal ticketing systems and customer requests. They will also handle data management for customer-related contracts and support team projects..
Is the Contract Management Specialist position at Cloudpay remote?
The Contract Management Specialist position at Cloudpay is based in Manila, Metro Manila, Philippines. Contact the company through Clera for specific work arrangement details.
How do I apply for the Contract Management Specialist position at Cloudpay?
You can apply for the Contract Management Specialist position at Cloudpaydirectly through Clera. Click the "Apply Now" button above to start your application. Clera's AI-powered platform will help match your profile with this opportunity and guide you through the application process.