CP
Dispatch Coordinator
full-time•Glendale Heights
About this role
The Dispatch Coordinator will maintain the daily schedules of Service Technicians and handle incoming service calls. You will dispatch Techs, always keep the customer database up to date and keep customers and internal partners up to date as service is delivered (such as regarding lead times and dispatch schedules). You will use clear and concise communications to deliver top-quality customer service to our clients in a cost-efficient manner.
Duties and Responsibilities
- Handle the dispatch process from initial service call to completion:
- Take incoming customer calls and schedule/coordinate all service calls as they are received
- Dispatch Service Technicians for each call
- Monitor technician's progress while on call and adjust dispatches as necessary
- Respond to all messages left overnight
- Document all activity and keep internal partners updated including the Service, Account, and Purchasing Teams, as well as department managers.
- Create dispatch tickets for all service calls
- Debrief Service Technicians after completion of each call
- Maintain the dispatch board(s)/schedule
- Forecast workload for 2 -- 3 days out
- Maintain "On-Call" schedules for Service Technicians
- Plan, schedule and manage customer's preventative maintenance and work orders by priority.
- Regularly reviews work order backlog.
- Monitor and maintain work order network.
- Dispatch and coordinate company driver deliveries and equipment to site or technicians.
- Perform other related duties as required and assigned.
Please note this job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee for this job. Duties, responsibilities and activities may change at any time with or without notice.
Skills, Education, and Competencies
- Excellent oral and written communication skills
- Ability to multitask under pressure
- Experience managing and prioritizing multiple projects
- Strong organizational skills
- Geographical knowledge of service area or map reading skills
- Experience with FM Facility Maintenance
- Knowledge of industry is recommended but not required
- Self-sufficient and able to work with little direct supervision
- High School Diploma/ GED
- 3-5 years of dispatch experience
- Computer knowledge must include MS Office- Word, Excel and Outlook
- Be an honest team player, growth-oriented, ability to do whatever it takes; safely!
Physical Requirements and Working Conditions
The physical demands and work environment characteristics are representative of those an employee encounters while performing the job's essential functions. Work is performed in a normal office environment.
- The employee is frequently required to sit, stand, walk, hear, see and talk.
- Specific vision abilities required by this job include close vision requirements due to computer work.
- Light to moderate lifting may be required.
- All employees may be required to visit a customer site and/or complete a ride along with a field technician as part of their employment.
Qualifications
Climate Pros is an equal opportunity employer committed to creating a diverse and inclusive workplace. We value and celebrate the unique perspectives and contributions of individuals, and we prohibit discrimination and harassment based on any protected characteristic as defined by applicable federal, state, and local laws.
What you'll do
- The Dispatch Coordinator will manage the daily schedules of Service Technicians and handle incoming service calls. This includes dispatching technicians, monitoring their progress, and keeping internal partners updated.
About Climate Pros, LLC
At Climate Pros, LLC, we are a leading commercial refrigeration and HVAC company specializing in the design, construction, and servicing of refrigeration systems across thousands of locations nationwide. Headquartered in Chicago, Illinois, we are proud to be an industry leader with a team of over 1,600 employees dedicated to delivering expert solutions tailored to the needs of our customers.
With a presence in 44 states, servicing 1,300+ customers across 10,000+ sites, we provide 24/7 nationwide support to businesses in supermarket retail, refrigerated storage warehouses, convenience stores, and the biomedical industry. Our commitment to innovation and excellence has earned us recognition on Inc.’s 5,000 Fastest-Growing Companies list 11 times in the past 14 years.
At Climate Pros, we are on a mission to “Disrupt the Industry by Creating a Great Company for Great People.” We prioritize long-term partnerships, offering highly skilled technicians, regulatory expertise, and insights into the latest technology and industry trends. Our dedication to excellence extends beyond service—we invest heavily in the training and development of our employees to ensure we have the Safest and Highest Skilled team in the industry.
To support this mission, Climate Pros University (CPU) offers state-of-the-art training labs and classrooms in Chicago, IL, Cleveland, OH and Austin, TX, providing hands-on technical education led by industry experts.
Discover how Climate Pros can support your business with industry-leading solutions. Visit us at climatepros.com.
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Frequently Asked Questions
What does a Dispatch Coordinator do at Climate Pros, LLC?
As a Dispatch Coordinator at Climate Pros, LLC, you will: the Dispatch Coordinator will manage the daily schedules of Service Technicians and handle incoming service calls. This includes dispatching technicians, monitoring their progress, and keeping internal partners updated..
Is the Dispatch Coordinator position at Climate Pros, LLC remote?
The Dispatch Coordinator position at Climate Pros, LLC is based in Glendale Heights, Illinois, United States. Contact the company through Clera for specific work arrangement details.
How do I apply for the Dispatch Coordinator position at Climate Pros, LLC?
You can apply for the Dispatch Coordinator position at Climate Pros, LLCdirectly through Clera. Click the "Apply Now" button above to start your application. Clera's AI-powered platform will help match your profile with this opportunity and guide you through the application process.