CO
Cleve Hostess
full-time•Miami Beach
About this role
Summary:
The Hostess presents a positive first impression of the establishment’s friendliness, excellent service and high standards. This person also greets guests upon arrival, informs guests of their wait time, monitors a waiting list, enters guest’s names into the system, shows guests to their table and bids guests farewell as they exit the property.
Duties and Responsibilities:
- Presents a warm, welcoming and outgoing first impression to guests entering and/or passing by the property entrances
- Delivers an enthusiastic and professional greeting to guests upon arrival to dining areas, and adds them to the wait list when necessary
- Provides guests with menus and answers any initial questions
- Seats guests at tables and bars
- Assigns guests to tables in the venues they prefer, while keeping table rotation in mind so that servers receive a manageable number of tables and a fair opportunity to interact and engage in the sales process
- Engages with guests to ensure happiness with the food and beverage services they receive
- Consistently delivers exceptional service to guests while entertaining in a professional manner in accordance with the Company’s brand expectations
- Builds relationships with guests that add value to the guest experience
- Is knowledgeable and helpful about the local area, the hotel and the hotel services, bar and restaurant services
- Responds to complaints and seeks resolution, involves management in all guest related issues or concerns
- Supports and assists team members in all positions
- Participates in in-house modeling programs, guest events, and performs model/presenter tasks at Clevelander events
- Maintains weight and appearance levels consistent with that at time of hire
- Models Clevelander apparel and accessories while greeting guests, and maintains an appearance consistent with the Company’s brand expectations
- Serves as a Brand Ambassador for Clevelander, using finesse and good judgment
- Maintains and ensures compliance of all policies and procedures at all time
Other Functions:
In addition to performance of the essential functions, this position may be required to perform a combination of the following supportive functions, with the percentage of time performing each function to be solely determined by the manager based upon the particular requirements of the hotel:
- Documents maintenance issues
- Attends required meetings
- Maintains a clean and orderly work area
- Properly documents all transactions
- May need to assist with clearing, cleaning and resetting tables
- Additional duties as necessary and assigned
Minimum Qualifications:
- At least 18 years of age; High school diploma preferred
What you'll do
- The Hostess greets guests, manages waitlists, and ensures a positive dining experience. They also assist with seating arrangements and maintain compliance with company standards.
About Clevelander Ocean LP
As owners of every property we manage, we have the ability to identify and maintain the perfect balance between consistent standards, profitability and outstanding guest experiences. Our management philosophy is to empower and support our property-based management teams to achieve our common objectives by exceeding guest expectations.
The Jesta Hotels & Resorts family is dedicated to ensure we make our guests feel at home and that we deliver the highest quality experience by providing the best professional service available.
JHR Hotels & Venues:
CLEVELANDER SOUTH BEACH:
In the heart of South Beach on Ocean Drive, Clevelander features 60 recently renovated rooms and suites. Guests can enjoy up to 18,000 square feet of indoor outdoor event space serviced by multiple food and beverages venues on the ground floor, in private lounges or on one of two rooftop venues.
ESSEX HOUSE:
With a total of 80 keys, Essex House is home to some of the largest rooms in the area. Each room offers High Speed WiFi, luxury linens, an in-room safe, a flat-screen TV, comfortable pillow-top mattresses and room service.
STILES South Beach:
This 57-room art deco boutique hotel in trendy South Beach is a stone’s throw from the surf, a short stroll to the restaurants and bars of Ocean Drive and seconds from three pools in the courtyard.
BEST WESTERN/NORTH BAY VILLAGE:
Delights Miami visitors with its picture perfect waterfront location, newly renovated guest rooms, and on-site marina. The 118 air-conditioned rooms feature refrigerators, microwaves, complimentary wireless Internet, and LCD televisions with satellite programming.
SHUCKERS NORTH BAY VILLAGE & SOUTH BEACH:
Shuckers Waterfront Grill, one of Miami’s most celebrated restaurants, has been welcoming guests by land and sea for more than 25 years. We’re well known for our Famous Grilled Wings, fresh seafood and local favorites, a fully stocked bar, hand crafted cocktails, and a variety of local beer
Ready to join Clevelander Ocean LP?
Take the next step in your career journey
Frequently Asked Questions
What does a Cleve Hostess do at Clevelander Ocean LP?
As a Cleve Hostess at Clevelander Ocean LP, you will: the Hostess greets guests, manages waitlists, and ensures a positive dining experience. They also assist with seating arrangements and maintain compliance with company standards..
Is the Cleve Hostess position at Clevelander Ocean LP remote?
The Cleve Hostess position at Clevelander Ocean LP is based in Miami Beach, Florida, United States. Contact the company through Clera for specific work arrangement details.
How do I apply for the Cleve Hostess position at Clevelander Ocean LP?
You can apply for the Cleve Hostess position at Clevelander Ocean LPdirectly through Clera. Click the "Apply Now" button above to start your application. Clera's AI-powered platform will help match your profile with this opportunity and guide you through the application process.