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Cleve Front Desk Agent - Hotel
full-time•Miami Beach
About this role
Summary:
Greet and register guests, provide prompt and courteous service, and close out guest accounts upon completion of stay to meet Jesta brand high standards of quality.
Duties and Responsibilities:
- Greet customers immediately with a friendly and sincere welcome. Use a positive and clear speaking voice, listen to and understand requests, respond with appropriate action and provide accurate information such as venue hours and local attractions.
- Complete the registration process by inputting and retrieving information from the PMS and confirming pertinent information including the number of guests and room rate. Make an appropriate selection of rooms based on guests’ needs. Code electronic keys. Non-verbally confirm the room number and rate.
- Verify credit card for authorization using electronic acceptance methods. Handle cash, make changes and balance an assigned house bank. Post charges to guest rooms and house accounts using the computer.
- Promptly answer the telephone using positive and clear communication. Retrieve mail, small packages for customers as requested.
- Close guest accounts at the time of check out and ascertain satisfaction. In the event of dissatisfaction, negotiate a compromise, which may include authorizing revenue allowances.
- Field guest complaints, conducting thorough research to develop the most effective solutions and negotiate results. Listen and extend assistance to resolve problems. Remain calm and alert especially during emergency situations and heavy hotel activity. Plan and implement detailed steps by using experienced judgment and discretion.
- Comply with attendance rules and be available to work on a regular basis.
- Perform any other job-related duties as assigned.
Minimum Qualifications:
- Must have 1 year experience in the Hospitality Industry.
- Bi-lingual (English/Spanish) preferred.
Knowledge, Skills and Abilities:
- Knowledge of computer programs/applications, i.e., Word, Excel, PowerPoint, POS
- Must have warm manner with Guests, but never overly familiar.
- Must possess superb verbal skills. Must use precise diction and use proper grammar. Writing and penmanship must be legible.
- Must have ability to prioritize assignments; must be a multi-task person.
- Must have ability to sell Hotel services and amenities.
- Must have ability to use reference materials.
- Must be able to act in the Guest’s best interests while remaining accountable to hotel policies and standards.
- Must be able to work in a team atmosphere.
- Must have genuine desire to assist.
- Must be able to sit for extended period.
Working Conditions:
- Work is performed in an office environment and requires evening, weekend hours and holidays.
What you'll do
- The Cleve Front Desk Agent is responsible for greeting and registering guests, providing prompt service, and closing out guest accounts. They must ensure guest satisfaction and handle complaints effectively.
About Clevelander Ocean LP
As owners of every property we manage, we have the ability to identify and maintain the perfect balance between consistent standards, profitability and outstanding guest experiences. Our management philosophy is to empower and support our property-based management teams to achieve our common objectives by exceeding guest expectations.
The Jesta Hotels & Resorts family is dedicated to ensure we make our guests feel at home and that we deliver the highest quality experience by providing the best professional service available.
JHR Hotels & Venues:
CLEVELANDER SOUTH BEACH:
In the heart of South Beach on Ocean Drive, Clevelander features 60 recently renovated rooms and suites. Guests can enjoy up to 18,000 square feet of indoor outdoor event space serviced by multiple food and beverages venues on the ground floor, in private lounges or on one of two rooftop venues.
ESSEX HOUSE:
With a total of 80 keys, Essex House is home to some of the largest rooms in the area. Each room offers High Speed WiFi, luxury linens, an in-room safe, a flat-screen TV, comfortable pillow-top mattresses and room service.
STILES South Beach:
This 57-room art deco boutique hotel in trendy South Beach is a stone’s throw from the surf, a short stroll to the restaurants and bars of Ocean Drive and seconds from three pools in the courtyard.
BEST WESTERN/NORTH BAY VILLAGE:
Delights Miami visitors with its picture perfect waterfront location, newly renovated guest rooms, and on-site marina. The 118 air-conditioned rooms feature refrigerators, microwaves, complimentary wireless Internet, and LCD televisions with satellite programming.
SHUCKERS NORTH BAY VILLAGE & SOUTH BEACH:
Shuckers Waterfront Grill, one of Miami’s most celebrated restaurants, has been welcoming guests by land and sea for more than 25 years. We’re well known for our Famous Grilled Wings, fresh seafood and local favorites, a fully stocked bar, hand crafted cocktails, and a variety of local beer
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Frequently Asked Questions
What does a Cleve Front Desk Agent - Hotel do at Clevelander Ocean LP?
As a Cleve Front Desk Agent - Hotel at Clevelander Ocean LP, you will: the Cleve Front Desk Agent is responsible for greeting and registering guests, providing prompt service, and closing out guest accounts. They must ensure guest satisfaction and handle complaints effectively..
Is the Cleve Front Desk Agent - Hotel position at Clevelander Ocean LP remote?
The Cleve Front Desk Agent - Hotel position at Clevelander Ocean LP is based in Miami Beach, Florida, United States. Contact the company through Clera for specific work arrangement details.
How do I apply for the Cleve Front Desk Agent - Hotel position at Clevelander Ocean LP?
You can apply for the Cleve Front Desk Agent - Hotel position at Clevelander Ocean LPdirectly through Clera. Click the "Apply Now" button above to start your application. Clera's AI-powered platform will help match your profile with this opportunity and guide you through the application process.