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USW Bidding Period: 01/13/2026 - 01/17/2026

Join Cleveland Clinic Akron General where we have been providing world-class care to the community for over 100 years. At Akron General, you will work and learn from some of the best caregivers, provide and receive multitudes of support and appreciation, and create the steppingstones toward a rewarding career with one of the world's most respected healthcare organizations. We strive for patient-centered care and comfort, and we are committed to serving the community and treating our patients as family.  

Cleveland Clinic Akron General’s new Level II Progressive Care Unit (PCU), provides personalized, high-quality care with a 1:3 RN to patient ratio. This unit cares for patients with a wide range of conditions, including those requiring non-invasive BiPAP, continuous pulse oximetry, insulin infusions, select cardiac or vasoactive drips, chronic tracheostomy ventilation, acute stroke care, spinal drains, transvenous pacemakers, and arterial monitoring. As a Health Unit Clerk in the PCU, you will provide a high level of customer service to patients, families, visitors and employees to promote and support the highest level of patient experience 

A caregiver in this position works evenings from 3:00 p.m. – 11:30 p.m. including every other weekend rotation and 3 holidays per year requirements. 

A caregiver who excels in this role will:   

• Perform administrative and clerical duties.  

• Conduct an in-person greeting and welcome newly admitted and transferred patients to the unit.  

• Communicate with and facilitate communication between patients, families, other departments and healthcare team members regarding patient care.  

• Assist with processing patient admissions, transfers and discharges.  

• Provide concierge service to assist patients and families with wayfinding and directing them to available resources.  

• Assemble and maintain patient medical records and other documents related to patient care.  

• Troubleshoot equipment.  

• Respond to patient call lights.  

• Keep nursing stations clean and organized.  

• Complete mandatory education and training. 

Minimum qualifications for the ideal future caregiver include:   

• High School Diploma or GED 

• One year of experience in a customer service-related role 

• Prior job experience with typing or computer training or equivalent coursework 

Preferred qualifications for the ideal future caregiver include:   

• Microsoft Office experience 

Physical Requirements:

Personal Protective Equipment:

• Follows standard precautions using personal protective equipment as required

The policy of Cleveland Clinic Health System and its system hospitals (Cleveland Clinic Health System) is to provide equal opportunity to all of our caregivers and applicants for employment in our drug free environment. All offers of employment are followed by testing for controlled substances.

Cleveland Clinic Health System administers an influenza prevention program. You will be required to comply with this program, which will include obtaining an influenza vaccination on an annual basis or obtaining an approved exemption.

Decisions concerning employment, transfers and promotions are made upon the basis of the best qualified candidate without regard to color, race, religion, national origin, age, sex, sexual orientation, marital status, ancestry, status as a disabled or Vietnam era veteran or any other characteristic protected by law. Information provided on this application may be shared with any Cleveland Clinic Health System facility. 

Please review the Equal Employment Opportunity poster. 

Cleveland Clinic Health System is pleased to be an equal employment employer: Women / Minorities / Veterans / Individuals with Disabilities