Our vision is to be the best place for healthcare anywhere and the best place to work in healthcare.

We believe that every life deserves world class healthcare.

Job Summary

Salary: Competitive, Based on Experience

Hours: Monday to Friday, 9am to 5pm

Location: 40 Grosvenor Place, London SW1X 7AW (hybrid, 3 days in office)

Contract: Full time, permanent

What are we looking for?

Dual reporting to Marketing and Human Resources, the Communications Lead will drive and coordinate a wide range of communications activities to enhance engagement, support organisational priorities, and strengthen Cleveland Clinic London’s brand and reputation. This role will primarily focus on internal communications, supporting on external communications as required.

The postholder will implement a best-practice approach to communications, manage internal channels, and delivering impactful campaigns that that build momentum and shape meaningful caregiver experiences. They will have excellent writing and editing skills, and a strong understanding and experience in internal communications. This includes planning, execution and implementation of best practices and demonstration of a flexible approach to their role that reflects the changing needs of a fast-paced environment. The role will include working with the London President and the Executive Team to drive internal communication activities through a range of channels.

What makes us different?

Cleveland Clinic London offers a brand-new high-acuity environment with the very latest equipment, where caregivers are encouraged to grow their expertise across multiple specialties, and in collaboration with expert clinicians. Our Mission, ‘Caring for life, researching for health, and educating those who serve’, assures our unwavering commitment to professional development.   

What will your duties include?

• Work with the Marketing and Human Resources in the development, execution and evaluation of a best practice approach to internal communications and engagement, including high-quality strategies to enhance caregiver engagement and support Cleveland Clinic London’s priorities.

• Collaborate with teams to deliver integrated internal communications and projects that support Cleveland Clinic London’s strategic priorities.

• Lead London President communications for internal messaging, including video content, script writing, all staff comms.

• Partner with US based communications colleagues to ensure alignment across the Enterprise, driving forward London opportunities and providing local market insight.

• Design and implement internal communication that supports engagement through ownership of the intranet, including copywriting and coordinating London caregivers in delivery of content.

• Own development and distribution of weekly newsletter. Sourcing content, editing and delivery in a timely manner and following approval process.

• Define overall success measures and track the effectiveness of engagement strategies, making proposals for enhancements based on data to optimise

• Working with the CHRO, prepare agenda, content and communications for the monthly leadership team meeting

• Implement and lead discovery sessions and workshops to understand caregiver engagement needs and map appropriate communication channels

• Lead on delivery of Cleveland Clinic London Awards, liaising with internal partners as required

• Oversee the integration of Cleveland Clinic standards in all communications.

• Other duties as assigned.

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What we need from you?

• A demonstrable track record and expertise within the development of internal communications, copy writing, employee engagement and digital engagement (essential)

• Previous experience of working in an agency environment or commercial organisation with significant growth target (essential)

• Strong storytelling and presentation skills, including confident PowerPoint use (essential)

• Comfortable working with brand guidelines and complex stakeholder environments and agile fast-paced teams (essential)

• Knowledge of the healthcare market (highly desirable)

• Adobe Illustrator, InDesign, and basic video production/editing skills (desirable)

• Experience with SharePoint, Google Sites, or internal communications platforms (desirable)

• Bachelor's Degree in Communications or related field (desirable)

What can we offer you?

As a private hospital with no shareholders, we reinvest profits back into our organisation. This means we can offer tailored support and development for caregivers, alongside benefits such as:

• 25 days annual leave (plus bank holidays)

• Auto-Enrolment of 5% pension - Cleveland Clinic contributes 10% through Salary Exchange

• Life Assurance, Private Medical & Dental Insurance and Eye Care contributions

• 24/7 Holistic Employee Assistance Programme

• Child Care Vouchers

• Victoria card offering discounts at local restaurants and retailers

• Season Ticket Loan

Who we are?

Cleveland Clinic is one of the leading providers of specialised medical care in the world, providing clinical excellence and superior patient outcomes for almost 6 million patient visits per year across more than 200 locations. We employ over 80,000 caregivers worldwide and continue to drive innovation in healthcare.

With over 100 years of history, our “Patients First” philosophy is at the heart of everything that we do.

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Disclosure and Barring Service (DBS) Check

This role may be subject to the Rehabilitation of Offenders Act 1974 (Exceptions) Order (as amended) and it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (DBS) to check for any previous criminal convictions.

“Let’s deliver World Class care together!”

As an equal opportunities employer, we aspire to work together to promote a more inclusive work environment, which represents our commitment to celebrate diversity.

CCL is committed to applying its Equal Employment Opportunity/Workforce Diversity and Inclusion Policy  at all stages of recruitment and privileging. Shortlisting, interviewing and selection will always be carried out without regard to any Protected Characteristics. When aware of the need to do so and when required, CCL will make reasonable adjustments to its arrangements for interviews and to conditions of employment/engagement for disabled applicants to ensure, so far as practicable, that they do not place such applicants at a substantial disadvantage in comparison to non-disabled applicants.