Sr. Business Architecture Manager (100% Remote)

Position Summary: 

The Sr. Business Architecture Manager will play a dual role as a hands-on architect and Peopleleader. This role will directly manage a team of Process / Business Architecture resources, while also actively contributing hands-on to solution design, capability mapping, process flows, and architecture deliverables. The Business Architect will work closely with senior business and technology stakeholders to shape business capability roadmaps, define target operating models, and ensure alignment between strategy and execution.This role applies deep expertise in business architecture with the ability to drive measurable outcomes, foster adoption, and influence across the enterprise. 

This is a Remote/Work from Home position reporting to the Sr. Director of Enterprise Architecture.  

What you will do: 

Leadership & Team Management 

• Lead key analysis and optimization efforts to define current/futurestates and enhance efficiency and customer experience.  
• Manage, coach, and develop a team of Business / Process Architects. 
• Assign priorities, review of deliverables, and ensure architectural quality, consistency, and strategic alignment. 
• Collaborate with enterprise and solution architects to integrate business architecture into enterprise-wide strategies. 

Hands-On Architecture Work 

• Create and maintain business architecture artifacts such as capability maps, value stream design, process modeling, and operating models. 
• Partner with solutions and technical architects to ensure seamless integration between business and technology solutions. 
• Identify and eliminate redundancies to streamline processes and improve cross domain efficiency. 

AI Innovation 

• Architect and orchestrate business capabilities that integrate intelligent automation, generative AI, and decision intelligence to optimize end-to-end business workflows. 
• Define target state architectures that fuse business process models with cognitive and autonomous system layers, ensuring alignment between enterprise strategy and AI innovation. 

Business Strategy & Alignment 

• Translate business strategy into actionable capabilities and operating models. 
• Align architecture initiatives with enterprise transformation and digital modernization goals. 
• Partner with business leaders to ensure architecture initiatives support measurable business outcomes such as revenue growth, customer satisfaction, and operational efficiency. 

Stakeholder Engagement 

• Engage stakeholders through workshops and presentations  to drive alignment and adoption. 
• Support change management by ensuring stakeholders understand, embrace, and adopt target operating models. 
• Clearly communicate architectural insights, trade-offs, and recommendations in business-friendly terms. 

Innovation & Digital Enablement 

• Promote innovation by evaluating emerging trends and recommend pilot initiatives that enhance customer experience and operational performance. 
• Partnering with data and digital teams to ensure business architecture supports analytics, AI/ML, and integration strategies. 

Qualifications:  

• Bachelor's degree in computer science, Engineering, or related field. Masters preferred. 
• 10+ years in business/enterprise architecture roles with strong delivery experience. 
• 2+ years managing or leading architects/architecture teams. 
• Proficient in flowcharting, diagraming & process flows using tools such as Lucid, Nintex & Visio 
• Strong capability in business architecture methods – capability maps, process flows, value streams, operating models. 
• Proven expertise in business architecture and intelligent automation, including hands-on experience with BPM, process mining, robotic process automation (RPA), and AI/ML-driven workflow orchestration. 
• Strong understanding of Agentic AI concepts and ecosystems, including autonomous agents, multi-agent systems, AI orchestration frameworks, and real-world use cases in enterprise operations. 
• Proven ability to be hands-on in capturing and formalizing business capabilities, conducting business impact analysis and capability assessments/modeling, and defining solutions. 
• Experience in applying capability-based planning methods and practices within a large organization. 
• Excellent facilitation, communication, and stakeholder management skills. 
• Respectful and outstanding leadership skills that motivate colleagues to focus their energy on achieving business goals.  
• Strong analytical, planning,and budgeting skills.  Ability to influence others.  
• Excellent verbal and written communication skills, presentation, and problem-solving skills.  
• Self-starter with strong organizational and time management skills, self-directed and able to handle multiple priorities with demanding timeframes.  
• Ability to work collaboratively with colleagues and staff to create a high-quality,results-driven, team-oriented environment.   
• Preferred 
  • Industry experience in telecom, call centers, or customer engagement platforms. 
  • TOGAF, BIZBOK, or other relevant architecture certifications. 
  • Understanding modern cloud, data, and integration strategies. 
  • Experience designing AI-enabled operating models. 
  • Experience with Telecom/Call Platform, CRM (Salesforce or similar), ERP architecture. 
  • Relevant certifications (CBA, BAP, TOGAF, etc.) are desirable. 

Physical Demands:  

Employees may experience the following physical demands for extended periods of time:    

• Sitting, standing and walking (95-100%)     
• Keyboarding (70-90%)     
• Viewing computer monitor, tablet and cell phone requiring close vision (70-90%)   

Work Environment:  

100% Remote:Work environment is at home.