At Vanderbilt Mortgage, we believe homeownership makes lives better. For over 50 years, we’ve been committed to making homeownership more attainable for families across the country by providing mortgage solutions that unlock the freedom of home. As a national housing lender, we specialize in financing new and pre-owned manufactured and modular homes. With a diverse range of loan products, a reputation for world-class customer service and a coast-to-coast presence, Vanderbilt continues to be a leader in the industry. Our strength is our people—which is why we prioritize investing in our Team Members through opportunities for growth, a healthy work-life balance, and meaningful recognition of their contributions. Whether just starting out or bringing years of experience, Vanderbilt empowers our Team Members with the tools and training to build a successful career and reach their full potential.

POSITION TITLE:  Titling Reconciliation Specialist

JOB STATUS:  Full Time/Hourly

DEPARTMENT:  Titling

REPORTS TO:  Titling Team Lead

TRAVEL REQUIRED:  None

WORK SCHEDULE:  Hybrid- 3 days in the office- 2 days remote

Pay: The expected hiring range for this position is from $20.39-23.99/hour plus additional bonus opportunity. The stated hiring range is based on experience, qualifications, and other relevant factors. Final compensation decisions will take into account a variety of considerations, including individual skills, internal equity, and organizational needs.

JOB SUMMARY:

This role meticulously oversees the titling fees flowing in and out of the department, corrects and reports inaccuracies to management for immediate correction.

JOB FUNCTIONS:

Tracking Expenses and Fees

• Monitors and tracks under-collected title fees.
• Tracks expensed amounts to identify trends and opportunities for process improvements.
• Provides coaching and feedback to team members regarding errors, including home center mistakes.
• Records and deposits conversion fees received for post-close conversions.
• Tracks Uniform Commercial Code payments.
• Monitors Retail credit card charges and reports findings to Accounts Payable.

• Assesses Vintek fee updates to ensure accuracy.
• Collaborates with Clayton Retail and Vanderbilt Mortgage & Finance (VMF) Accounting and Connect Lending teams to resolve fee-related issues.

Refunding Over-Collected Title Fees

• Partners with Retail Accounts Payable to process customer reimbursements.
• Report refunds to VMF Originations to ensure required customer disclosures are issued.
• Processes deposits for various types of refunds.
• Processes refunds of overpaid conversion and recording fees now managed by Corporation Service Company to Principal Balance.

Check Review and Auditing

• Reviews uncashed checks for VMF and takes necessary follow-up actions.
• Communicates promptly with the title clerk to reproduce title work when needed.
• Ensures checks are coded accurately to the correct General Ledger accounts.
• Enters journal entries to correct invalid entries or inaccurate postings.
• Logs checks to be voided with accuracy and attention to detail.

Journal Vouchers for VMF Alabama Title Fees

• Works with Treasury to reconcile outstanding fees and ensure proper allocation.

Other duties as assigned 

• This job description is not an exhaustive list of all the functions that a team member and other duties may be assigned. 

QUALIFICATIONS:

• Education:  High school graduate, college degree preferred.
• Experience:  1-2 years of related experience.

• Self-motivated
• Strong sense of urgency to achieve daily deadlines
• Strong verbal communication skills
• Attention to detail and task driven
• Ability to coach and instruct others
• Knowledge of titling and conversion requirements
• Ability to learn and train other to use all systems (AS400, LINK, Velocity and Deal Tracker)
• Knowledge of title commitments, appraisals, and deeds of trusts
• Ability to develop relationships with home center personnel and management.

PHYSICAL DEMANDS:

• Must be able to remain in a stationary position 75% of the time.
• Constantly operate a computer and other office productivity machinery, such as a telephone, calculator, copy machine, and computer printer.
• 20% communication methods completed over the telephone.
• Must be able to exchange accurate information at all times.
• Constantly works in an indoor temperature controlled, sealed window office environment.

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