At Vanderbilt Mortgage, we believe homeownership makes lives better. For over 50 years, we’ve been committed to making homeownership more attainable for families across the country by providing mortgage solutions that unlock the freedom of home. As a national housing lender, we specialize in financing new and pre-owned manufactured and modular homes. With a diverse range of loan products, a reputation for world-class customer service and a coast-to-coast presence, Vanderbilt continues to be a leader in the industry. Our strength is our people—which is why we prioritize investing in our Team Members through opportunities for growth, a healthy work-life balance, and meaningful recognition of their contributions. Whether just starting out or bringing years of experience, Vanderbilt empowers our Team Members with the tools and training to build a successful career and reach their full potential.

POSITION TITLE: Title Research Coordinator

JOB STATUS:  Full Time

DEPARTMENT: Titling

REPORTS TO: Titling Team Lead

TRAVEL REQUIRED: As Needed

WORK SCHEDULE: Hybrid- 3 days in the office- 2 days remote

JOB SUMMARY:

The Title Research Coordinator is responsible for applying for titles and securing 1st lien position for lenders with the Department of Motor Vehicles. The Title Research Coordinator is responsible for titling in several different states and following up with Home Centers for documents needed. They must be able to complete a large volume of work within limited timeframes, while maintaining a high degree of accuracy.

JOB FUNCTIONS:

Work in Various Systems to obtain accurate titling documents

•  Helix
  • Actively work through queues based on loan type (VMF) and follow-up on any outstanding items or needs for each deal
  • Update checklist items statuses on individual deal checklists as it pertains to research for that file.  Write up for any items that need correcting and assign to the home center
  • Reset follow-ups accordingly based on what’s needed and timeframes given during the research process. 
  • Notate any updates or changes under the Notes field or under each checklist item as deals are worked or followed-up
• Oracle
  • Manage keyed checks for errors and void if necessary
• OnBase
  • Utilize customer queries to search and access customer documents that have been imaged to files
• AS400/iSeries
  • Utilize various paths to access customer, home, and lien information associated with deals
  • If deals are dated, notate in AS400 any updates or changes
  • Order documents from the vault/document control
• LINK Menu/Apps 2.0
  • Search VMF applications to gain better knowledge of notes, where the application is in process, etc.
  • Utilize Fees screen to check title fees and other fees
  • Use the Discovery/Start/App1 or App2 screens to gain customer information that may not be present in Helix
  • Utilize the Land Exam page to access information pertinent to deals that are converting or involve a land purchase or land as collateral
  • Access Notes page to see details about deal and related teams that have worked the deal
• VINtek
  • Order duplicate titles for title and conversions coordinators and other departments who request
  • Check status of titles for orders placed
• ALVIN – Alabama Department of Revenue Titling Website
  • Process any title changes, duplicates, or corrections to title work as needed through the state of Alabama Department of Revenue platform, ALVIN.
• Titling Service Desk Platform
  • Organize, process, and document any dated VMF files/loans for specific requests and research opportunities. 
  • Utilize this platform for communicating with sister departments who email in requests.
  • Utilize the follow up feature to continuously follow up on requests in a timely manner.

Sister Department Coordination

• Coordinate with sister departments including inventory, sales processing, tracking, VMF originations (portfolio, remarketing, and connect lending), VMF servicing, Doc Customer/Release, MPC, and other departments to conduct research for title errors, corrections, and duplications.  

Other duties as assigned

This job description is not an exhaustive list of all the functions that a team member and other duties may be assigned.

QUALIFICATIONS:

Education: High School diploma or equivalent

Experience: 1+ year of prior or related (e.g., titling vehicles) experience.

Licenses/Certifications (leave blank if not applicable): 

• Notary status with Blount County or ability to obtain Notary status

Knowledge, Skills and Abilities (KSAs):  

• Effective organizational and time management principles to prioritize tasks and meet deadlines.
• Knowledge of proper written and verbal communication standards, including legible handwriting (penmanship).
• Strong organizational and time management skills to manage multiple tasks efficiently.
• Strong written and verbal communication skills, with a focus on clear, accurate, and legible documentation.
• Proficient data entry skills with accuracy and speed.
• Exceptional attention to detail and thoroughness in all tasks performed.
• Ability and willingness to learn and cross-train in two additional positions to support team flexibility and coverage.

PHYSICAL DEMANDS:

• Must be able to remain in a stationary position 75% of the time.
• Constantly operate a computer and other office productivity machinery, such as a telephone, calculator, copy machine, and computer printer.
• 30% communication methods completed over the telephone.
• Must be able to exchange accurate information at all times.
• Constantly works in an indoor temperature controlled, sealed window office environment.

BENEFITS:

• Medical and Dental Plan with Prescription Coverage and Vision.

• Competitive benefits including 401(K) includes 100% company match of the first 4%.

• Paid time off days (PTO), maternity/paternity leave, and holidays.

• Community involvement including Volunteer Paid Time Off (VTO).

• Tuition Assistance for your first degree

• Enjoy coming “home” to our brand new, state-of-the-art Home Office equipped with onsite fitness facility with full gym, workout classes, volleyball and basketball courts, ping-pong, disc golf course, and onsite restaurant.

• Wellness programs that focus on emotional, social, spiritual, intellectual, environmental, physical, and financial well-being.

• Collaborative and energetic work environment.

• Professional development and promotional opportunities.

• Competitive bonus programs.

Vanderbilt Mortgage and Finance, Inc. is an equal opportunity employer and does not discriminate on the basis of race, national origin, gender, gender identity, sexual orientation, protected veteran status, disability, age, or other legally protected status.

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