About this role
Job description:
RESPONSIBILITIES:
- Demonstrate and explain products, methods, or services in order to persuade customers to purchase products
- Identify interested and qualified customers and provide them with additional brand and product information
- Articulate promotion information, and other incentives to educate/ persuade customers to consider purchasing products
- Deliver sell-through to meet personal sales targets
- Perform up-sell and cross-sell should opportunities arise
- Ensure records of sale via the point-of-sale system
- Replenish shelves with products and ensure adherence to visual merchandising guidelines
- Perform general housekeeping - keep areas neat while working, and return items to correct locations
- Provide excellent service to customers and vendors
- Perform stock check and stock count on a periodic basis, or as instructed
- Execute visual merchandising guidelines
- Observe punctuality and proper grooming standards
- Ensure security of store environment and report breach, where necessary
- Attend to customers 'feedback/complaint and escalate, where necessary
RESULTS:
- Maintain professional image as brand ambassador to create positive lasting impression
- Achieve assigned individuals ales target and personal development objectives
- Swift response to customers’ needs
- Highly motivated, professional and effective team member
- Excellent customer service management
Essential Knowledge:
- Educated to SPM level
- Fluent in English and Bahasa Malaysia, Mandarin would be a plus
- Basic knowledge of retail operating environment
- Retail management and store operation
- Footwear Industry
- Basic visual merchandising
- Housekeeping
Technical Skills:
- Basic knowledge in Microsoft Office Suite – Words, Excel
- Basic knowledge in operating point-of-sale system / cashiering system
- Basic product awareness
- Ability to engage general consumers
- Good communication skills
- Ability to escalate issues, where necessary
- Self-disciplined
Other facts
About Clarks
It began with a flash of inspiration. It was 1825 in the Somerset village of Street and James Clark was busy working at the tannery owned by his brother, Cyrus. Among the sheepskin rugs, the off-cuts and cast-offs were piling up when James had a brainwave: “Slippers!”. And the rest, as they say, is history. A few stitches and a few years later, the sheepskin slipper was born.
It was the very first Clarks shoe and the opening chapter in a remarkable story that continues to unfold to this day. In the decades that have passed since the young Mr. Clark’s eureka moment our shoes have seen social, political and economic revolution. They’ve seen fashions in footwear come and go, and come again – everything from court shoes and winklepickers to wedge heels, sandals and sneakers. They’ve tapped to the beat of crooners, rockers, Britpoppers and hip hoppers. They’ve walked, marched, strode and sashayed through an ever-changing world.
New technology, state-of the-art facilities and our love of shoes means we’re not only the number one shoe brand in the UK. With continuing growth in North America, Western and Eastern Europe, India and China, we’re also the world’s largest casual and smart shoe company and the fourth largest footwear company on the planet.
We’ve come a long way since Cyrus and James Clark and the ‘Brown Petersburg’. But their vision and passion live on in our shoes. You could say we’re following in their footsteps.
What you'll do
- The Sales Associate is responsible for demonstrating and explaining products to persuade customers to make purchases while achieving personal sales targets. They also ensure proper visual merchandising and maintain a neat store environment.
Ready to join Clarks?
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