About this role
This role is reporting to our HQ based in 40 High Street, Street, Somerset, BA16 0EQ and requires candidates to be able to be at the office 2-3 days per week.
Purpose:
Manage and grow the Clarks Marketplace. This role sits at the intersection of brand account management, ecommerce trading, and onsite visual merchandising, and will play a key role in optimising partner performance and delivering a best-in-class customer experience.
Understanding both how brands operate commercially and how ecommerce sites convert traffic into sales you will be the primary point of contact for marketplace brand partners, working collaboratively to maximise sales performance, while also owning how partner products are presented onsite — from categorisation and navigation to banners, content, and campaign execution.
Accountabilities:
Brand Partnerships & Account Management
- Act as the main point of contact for marketplace brand partners, building strong, trusted relationships
- Support brands to optimise their performance on the Clarks Marketplace, using trading insights and best practice
- Support with the onboarding of new brands and products, ensuring all commercial and content requirements are met
- Proactively identify growth opportunities for partners through range optimisation, visibility, and promotional activity
- Work collaboratively with brands to align trading activity with Clarks’ wider commercial and marketing strategies
Ecommerce Trading & Performance Optimisation
- Monitor and analyse trading performance across marketplace brands, identifying opportunities to improve conversion, revenue, and sell-through
- Make data-led recommendations around pricing, promotions, product mix, and onsite placement
- Support trading events, seasonal campaigns, and key commercial moments in line with the wider ecommerce calendar
- Use performance data to prioritise actions that drive incremental sales and improve customer experience.
Visual Merchandising & Onsite Execution
- Own marketplace product categorisation and navigation, ensuring products are correctly structured, easy to find, and aligned to customer journeys
- Ensure all marketplace products meet content standards, including imagery, copy, attributes, and sizing information
- Lead the setup and maintenance of homepage, category, and promotional banners in line with agreed marketing plans
- Work closely with product data executives, eVMs in UK trading team and performance marketing to ensure content is delivered on time and to brand standards
- Continuously optimise onsite presentation based on performance insights and customer behaviour
Collaboration & Ways of Working
- Partner closely with internal teams across Ecommerce Trading, Marketing, Merchandising, and Technology
- Act as a key advocate for marketplace brands internally, ensuring alignment and smooth execution
- Support continuous improvement of marketplace processes, tools, and ways of working
Key Performance Indicators:
- NTO/GM/Unit sales (by brand/by product)
- Conversion (UX/UI, site content performance from visit to A2B)
- Average order value / UPT
- Return rate
Skills, Knowledge and Experience:
- A confident self-starter with ability (and evidence) of being able to to work under pressure and in a fast-paced environment.
- Experience with using the following tooling: Amplience, Akeneo, Algolia, Marketplacer and GA4
- Motivated by driving positive commercial outcomes you will have proven experience as an account manager, marketplace manager and eCommerce Visual Merchandiser
- Commercially minded with strong data analytical skills you will be able to demonstrate your ability to analyse / critique and propose solutions to drive good commercial decisions.
- In depth knowledge of Website Optimisation techniques/tools and Ecommerce best practice, you will be able demonstrate good judgement and have examples of when you’ve spotted and executed opportunities in order to drive profitable growth.
- Excellent communication skills, confident to work cross functionally and influence where required.
- Excellent attention to detail, capable of ensuring accuracy and high standards at all times.
- Enthusiastic, positive, with a determination to achieve results.
Other facts
About Clarks
It began with a flash of inspiration. It was 1825 in the Somerset village of Street and James Clark was busy working at the tannery owned by his brother, Cyrus. Among the sheepskin rugs, the off-cuts and cast-offs were piling up when James had a brainwave: “Slippers!”. And the rest, as they say, is history. A few stitches and a few years later, the sheepskin slipper was born.
It was the very first Clarks shoe and the opening chapter in a remarkable story that continues to unfold to this day. In the decades that have passed since the young Mr. Clark’s eureka moment our shoes have seen social, political and economic revolution. They’ve seen fashions in footwear come and go, and come again – everything from court shoes and winklepickers to wedge heels, sandals and sneakers. They’ve tapped to the beat of crooners, rockers, Britpoppers and hip hoppers. They’ve walked, marched, strode and sashayed through an ever-changing world.
New technology, state-of the-art facilities and our love of shoes means we’re not only the number one shoe brand in the UK. With continuing growth in North America, Western and Eastern Europe, India and China, we’re also the world’s largest casual and smart shoe company and the fourth largest footwear company on the planet.
We’ve come a long way since Cyrus and James Clark and the ‘Brown Petersburg’. But their vision and passion live on in our shoes. You could say we’re following in their footsteps.
What you'll do
- Manage and grow the Clarks Marketplace by optimizing partner performance and enhancing the customer experience. Act as the primary point of contact for marketplace brand partners, ensuring effective collaboration and execution of trading activities.
Ready to join Clarks?
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