About this role
Key Account Service Representative
Account management for our Key Account, Catalog, Ecommerce, and regional customers. Partner with our customers to maximize Clark's shipments. Manage supply and demand issues and work with all facets of the organization to ensure on-time, in-full delivery of goods to customers.
What You'll Do:
- Maintain an accurate order pool and manage customer expectations accordingly.
- Analyze shipment schedules, bulk order management, performance, and supply and demand to maximize Clark’s shipping potential.
- Collaborate with Demand Fulfillment to ensure fill rates are met and goods are delivered on time and in full to customers.
- Communicate with customers regarding purchase order updates, price variances, shipping status, and all other order-related information.
- Provide updates on product availability and status, and request extensions on purchase orders when necessary.
- Document order changes and communicate any variances from the original purchase order agreement.
- Coordinate with Customer Operations on customer requirements and maintain applicable value-added services information.
- Update, validate, and audit Customer Table/Master information.
- Manage purchase order fill rates, shipping information, shipping methods, department numbers, etc., to minimize chargeback exposure
- Demonstrate knowledge of all EDI transactions and the appropriate procedures for processing.
- Coordinate direct shipments with the inventory management team. For all direct ship/factory orders, order labels through third-party websites.
- Enter customer data into special label applications, order labels from external sources, provide UPC codes upon request, and access customer websites when necessary.
- Own and distribute customer-facing reporting activities, including existing reports on order availability, pricing, and product information, as well as creating new ad hoc reports as needed.
- Maintain proficiency in all reporting tools currently utilized by the business.
What You'll Bring:
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Other facts
About Clarks
It began with a flash of inspiration. It was 1825 in the Somerset village of Street and James Clark was busy working at the tannery owned by his brother, Cyrus. Among the sheepskin rugs, the off-cuts and cast-offs were piling up when James had a brainwave: “Slippers!”. And the rest, as they say, is history. A few stitches and a few years later, the sheepskin slipper was born.
It was the very first Clarks shoe and the opening chapter in a remarkable story that continues to unfold to this day. In the decades that have passed since the young Mr. Clark’s eureka moment our shoes have seen social, political and economic revolution. They’ve seen fashions in footwear come and go, and come again – everything from court shoes and winklepickers to wedge heels, sandals and sneakers. They’ve tapped to the beat of crooners, rockers, Britpoppers and hip hoppers. They’ve walked, marched, strode and sashayed through an ever-changing world.
New technology, state-of the-art facilities and our love of shoes means we’re not only the number one shoe brand in the UK. With continuing growth in North America, Western and Eastern Europe, India and China, we’re also the world’s largest casual and smart shoe company and the fourth largest footwear company on the planet.
We’ve come a long way since Cyrus and James Clark and the ‘Brown Petersburg’. But their vision and passion live on in our shoes. You could say we’re following in their footsteps.
What you'll do
- The Key Account Service Representative will manage account relationships for key customers, ensuring timely and accurate delivery of goods. This role involves analyzing shipment schedules and collaborating with various teams to meet customer expectations.
Ready to join Clarks?
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