Role Overview

Clarivate is seeking to hire Clarivate is seeking to hire a Senior Order Management & Billing Specialist to join our global Finance team! The successful candidate will have a background in order management, billing, and related processes, as well as experience working with relevant software systems.

This individual will be responsible for managing the end-to-end order management process and ensuring accurate billing and revenue recognition. The Senior Order Management & Billing Specialist will work closely with internal teams, including sales, finance, and customer service, to provide exceptional service to our clients. 

Key Responsibilities

• Manage the end-to-end order management process, including order entry, tracking, fulfilment, and billing

• Collaborate with internal teams, including sales, finance, and customer service, to ensure timely and accurate order processing

• Handle customer inquiries related to order status, billing, and payments

• Perform daily, weekly, and monthly reconciliations of sales orders, invoices, and payments

• Work closely with the sales team to ensure accurate pricing, discounts, and promotions are applied to customer orders

• Maintain and update customer data in Salesforce, Oracle, Zuora, and Netsuite

• Support the billing process, including generating invoices, resolving billing issues, and ensuring accurate revenue recognition

• Collaborate with global teams to ensure consistency in order management processes and procedures

• Continuously improve order management and billing processes, including identifying areas for improvement and implementing process enhancements

• Generate reports and analyze data to provide insights into order management and billing performance

Experience & Qualifications

• Preferable University level degree or equivalent required, experience in finance or accounting would be preferred.  

• Preferable 5 - 7 years direct experience preferred with billing/invoicing or subscription management with a good knowledge of CRM sales systems and/or Order to Cash/Billing system  

• Good overall business knowledge and possess effective communication skills 

• Good knowledge of Order Management processes and business systems including Oracle EBS, Saleforce, Zuora & Netsuite preferable.

• Ability to adapt to changes in a fast-paced environment

• Excellent organizational and time management skills 

• Research skills and able to work on own initiative 

• Personality: Self-driven, results-oriented with a positive outlook and a clear focus on high quality and performance.  

• Keen for new experience, responsibility and accountability.  

• Able to get on with others and be a team-player.   

• Proficiency in Oracle EBS, Salesforce, Zuora, Netsuite and MS Excel is highly recommended. 

About the Team
Our Order Management Department is a diverse and dynamic team with members based across the globe. From the United States, mainly on the East Coast, to China, India, and Malaysia, we bring a wealth of knowledge and experience to the table.

Under the guidance of our Global OMB Sr. Director, we work collaboratively as a tight-knit group, despite being spread across multiple time zones and regions. Our team is committed to achieving global process alignment and driving continuous improvement. By working together and leveraging our unique strengths, we strive to deliver exceptional results for our customers and stakeholders.

At Clarivate, we are committed to providing equal employment opportunities for all  qualified persons with respect to hiring, compensation, promotion, training, and other terms, conditions, and privileges of employment. We comply with applicable laws and regulations governing non-discrimination in all locations.