We are seeking an Associate Technology Operations Analyst to join our Level One multifunctional ITIL Support team in Bangalore. We are looking for someone with experience in 24x7 technical and service management support. This position requires an individual who can maintain and enhance a complex system landscape, manage business-critical applications, and support cross-functional teams. The role involves working closely with stakeholders and providing ongoing system administration and 24x7 monitoring support.

About You – Skills & Experience

• Minimum 1 year of experience in Application and Infrastructure Monitoring, including incident identification, validation, remediation, and/or escalation
• Ability to actively monitor the stability and performance of Java / Tomcat-based applications
• Experience working in an application support desk within a 24x7 environment
• Experience working in NOC, SOC, or other relevant IT operations teams
• Hands-on experience with Linux and Windows servers, networking equipment, and related technologies
• Working proficiency with tools such as ServiceNow, Jira, Salesforce, Centreon, Datadog, Zabbix, Pingdom, or similar platforms

It Would Be Great If You Have

• ITIL V3/V4 Foundation Certification
• Exposure to Public or Private Cloud certifications
• Prior experience working with ServiceNow
• Experience creating and maintaining documentation using Confluence or similar tools

What Would You Be Doing in the Role

• Provide first-level troubleshooting and operational support for Clarivate applications and infrastructure
• Perform 24x7 monitoring of applications and infrastructure, including cross-platform support
• Execute maintenance activities and support automation initiatives
• Support internal and external customers, systems, and operational processes
• Perform hands-on SOC and NOC monitoring activities
• Work with network and server management tools to ensure system stability
• Collaborate with a supportive and adaptive operations team
• Partner with third-party vendors and integrators to ensure effective solutions and service delivery
• Assist users with technical inquiries and maintain accurate and up-to-date system documentation

About the Team

• L1 extent 14 members, 247365 Coverage and first-level support for clarivate Application Products.
• Perform initial incident triage, diagnosis, resolution, and escalation as per defined SLAs
• Support change, release, and maintenance activities as per the schedule

Hours of Work

• Fulltime
• 45 hrs/week
• 24/7 rotational shift

At Clarivate, we are committed to providing equal employment opportunities for all  qualified persons with respect to hiring, compensation, promotion, training, and other terms, conditions, and privileges of employment. We comply with applicable laws and regulations governing non-discrimination in all locations.