Summary
Location
San Pedro Garza García
Type
full-time
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About this role
Role Overview
The UX Analyst plays a critical role in advancing Clarios’ Customer Experience (CX) strategic pillar by ensuring digital products, platforms, and processes are designed around real user and customer needs.
This role focuses on user research, journey analysis, usability testing, and insight generation to inform customer- and user-centric design decisions across both customer-facing and internal experiences that ultimately impact customer outcomes.
Working closely with UX Designers, Product Owners, CX leaders, IT, Operations, and Change teams, the UX Analyst translates customer and user behaviors, pain points, and feedback into actionable insights that drive adoption, satisfaction, efficiency, and loyalty.
This role sits at the intersection of CX strategy, digital transformation, and human-centered design.
Key Responsibilities
Customer & User Research (CX-Focused)
Conduct qualitative and quantitative research to understand customer and user needs, behaviors, and pain points
Support CX initiatives by gathering insights across customer journeys, digital touchpoints, and supporting internal workflows
Translate research findings into clear insights that inform CX and product decisions
Journey & Experience Analysis
Map end-to-end customer and user journeys, identifying moments that matter across digital tools, platforms, and processes
Identify friction points that negatively impact customer experience, employee experience, and operational efficiency
Partner with UX Designers and CX stakeholders to define experience improvements aligned to CX strategy
Usability Testing & Validation
Plan and execute usability testing for customer-facing and internal solutions
Validate designs, pilots, and live products against CX principles and usability standards
Document findings and recommend improvements that enhance ease of use, clarity, and satisfaction
Cross-Functional Collaboration
Collaborate with CX leaders, Product Managers, Developers, UX Designers, and Change teams
Ensure CX insights are embedded into digital roadmaps, requirements, and design decisions
Support CX governance by contributing research, evidence, and recommendations
Measurement & Continuous Improvement
Define and track experience metrics tied to CX outcomes (usability, satisfaction, adoption, task success)
Gather post-launch feedback and customer signals to inform continuous improvement
Contribute to enterprise CX standards, design principles, and research repositories
Required Qualifications
Bachelor’s degree in Human-Computer Interaction, UX, Psychology, Design, Industrial Engineering, Information Systems, or related field
2–5 years of experience in UX research, UX analysis, or user-centered design
Demonstrated experience conducting user or customer research and usability testing
Strong analytical and synthesis skills — able to translate insights into clear recommendations
Experience working with journey maps, personas, and experience frameworks
Experience collaborating in cross-functional product, CX, or transformation teams
Fluent in English and Spanish (written and verbal)
Preferred Qualifications
Experience supporting Customer Experience (CX) initiatives
Experience with customer-facing digital platforms, portals, or services
Familiarity with UX and research tools (Figma, FigJam, Miro, UserTesting, Optimal Workshop, etc.)
Exposure to Agile, product-centric, or digital transformation environments
Experience working in manufacturing, industrial, or enterprise environments
Understanding of change management, adoption, or training considerations
What Success Looks Like in This Role
CX insights directly influence product, platform, and service design decisions
Customer and user journeys are simplified, intuitive, and consistent
Digital solutions drive higher adoption and satisfaction
UX research becomes a trusted input into Clarios’ CX strategy and roadmap
The voice of the customer and user is embedded into transformation efforts
Why Join Clarios
At Clarios, Customer Experience is a strategic differentiator. This role offers the opportunity to directly shape how customers and users interact with Clarios’ products, services, and digital platforms—while contributing to enterprise-wide transformation and growth.
#LI-PR1
About Clarios:
Clarios is the global leader in advanced, low-voltage battery technologies for mobility. Our batteries and smart solutions power nearly every type of vehicle and are found in 1 of 3 cars on the road today. With around 18,000 employees in over 100 countries, we bring deep expertise to our Aftermarket and OEM partners, and reliability, safety and comfort to everyday lives. We answer to the planet with a rigorous sustainability focus – advancing best-in-class sustainability practices and advocating for them across our industry. We work to ensure 100% of our products sold are recyclable, and we recycle 8,000 batteries an hour in our network. You can find more information here (PDF).
To all recruitment agencies: Clarios does not accept unsolicited agency resumes/CVs. Please do not forward resumes/CVs to our careers email addresses, Clarios employees or any other company location. Clarios is not responsible for any fees related to unsolicited resumes/CVs.
Clarios, LLC is an equal employment opportunity and affirmative action employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, age, protected veteran status, status as a qualified individual with a disability, or any other characteristic protected by law. For more information, please view EEO is the Law, EEO is the Law (supplement), and Pay Transparency Non-discrimination. If you are an individual with a disability and you require an accommodation during the application process, please email [email protected].
A Note to Job Applicants: please be aware of scams being perpetrated through the Internet and social media platforms. Clarios will never require a job applicant to pay money as part of the application or hiring process.
Other facts
About Clarios
Clarios creates the most advanced battery technologies for virtually every type of vehicle. We are a global leader in advanced energy storage solutions, powering one in three of the world’s vehicles.
We produce more than 150 million batteries – one-third of the industry’s output – every year, and we continue to build and expand our capacity to meet our customer’s future demand.
What you'll do
- The UX Analyst conducts user research and journey analysis to inform customer-centric design decisions. They collaborate with various teams to translate user feedback into actionable insights that enhance customer experience.
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