Summary
Location
San Pedro Garza García
Type
full-time
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About this role
Role Overview
The OCM Coordinator will support the Customer Experience (CX) Strategic Pillar by helping drive successful adoption of CX initiatives across the organization. This role plays a key part in ensuring that change efforts related to customer-facing processes, digital tools, and ways of working are well planned, communicated, and adopted by stakeholders.
Based in Monterrey Mexico, this role will work closely with global and regional teams across IT, Digital, Sales, Operations, and Customer Service to support change planning, communications, training coordination, and readiness tracking for CX initiatives.
This is an excellent opportunity for an early-career change professional to gain hands-on experience in enterprise transformation, CX, and digital enablement.
Key Responsibilities
Change Management Support
Support execution of OCM activities for CX initiatives, including stakeholder analysis, change impact assessments, and adoption planning
Help maintain change plans, timelines, and deliverables aligned to project milestones
Track risks, issues, and dependencies related to change and adoption
Communications & Engagement
Assist in developing and coordinating CX-related communications (emails, presentations, FAQs, intranet content)
Support leader and stakeholder messaging to ensure consistent and clear communication
Help coordinate town halls, workshops, and stakeholder sessions related to CX initiatives
Training & Readiness
Support training coordination efforts, including scheduling, materials preparation, and tracking completion
Assist in documenting new processes, tools, and ways of working related to CX solutions
Help assess business readiness and capture feedback from end users
Adoption & Measurement
Track adoption, engagement, and readiness metrics for CX initiatives
Support surveys, feedback loops, and pulse checks to understand user sentiment
Help prepare status updates and insights for project and leadership teams
#LI-PR1
About Clarios:
Clarios is the global leader in advanced, low-voltage battery technologies for mobility. Our batteries and smart solutions power nearly every type of vehicle and are found in 1 of 3 cars on the road today. With around 18,000 employees in over 100 countries, we bring deep expertise to our Aftermarket and OEM partners, and reliability, safety and comfort to everyday lives. We answer to the planet with a rigorous sustainability focus – advancing best-in-class sustainability practices and advocating for them across our industry. We work to ensure 100% of our products sold are recyclable, and we recycle 8,000 batteries an hour in our network. You can find more information here (PDF).
To all recruitment agencies: Clarios does not accept unsolicited agency resumes/CVs. Please do not forward resumes/CVs to our careers email addresses, Clarios employees or any other company location. Clarios is not responsible for any fees related to unsolicited resumes/CVs.
Clarios, LLC is an equal employment opportunity and affirmative action employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, age, protected veteran status, status as a qualified individual with a disability, or any other characteristic protected by law. For more information, please view EEO is the Law, EEO is the Law (supplement), and Pay Transparency Non-discrimination. If you are an individual with a disability and you require an accommodation during the application process, please email [email protected].
A Note to Job Applicants: please be aware of scams being perpetrated through the Internet and social media platforms. Clarios will never require a job applicant to pay money as part of the application or hiring process.
Other facts
About Clarios
Clarios creates the most advanced battery technologies for virtually every type of vehicle. We are a global leader in advanced energy storage solutions, powering one in three of the world’s vehicles.
We produce more than 150 million batteries – one-third of the industry’s output – every year, and we continue to build and expand our capacity to meet our customer’s future demand.
What you'll do
- The OCM Coordinator will support the execution of change management activities for customer experience initiatives, ensuring effective communication and stakeholder engagement. This role includes tracking adoption metrics and assisting in training coordination to facilitate successful change adoption.
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