Summary
Location
Norwich
Salary
$48k - $61k (GBP)
Type
full-time
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About this role
Location: Hybrid with any base location
London: £48,987 to £61,234 per annum
National: £45,168 to £56,461 per annum
(in exceptional circumstances we would consider a salary of up to 10% above the top of the advertised range)
Hours: 36 hours per week – flexible options considered
Contract Type: Permanent
This is a great opportunity to join our team - Employer of the Year Housing Heroes awards 2025
Do you have excellent stakeholder management and communication skills?
Are you capable of influencing project managers, technical owners, and operational leads?
If so then this could be the opportunity for you!
We’re looking for an IT Service Design & Transition Lead responsible for ensuring that new and changed IT services are designed, documented, and transitioned into live operation in a controlled and efficient manner.
With significant experience in IT Service Management with a strong focus on service design and transition within a complex, enterprise environment, you’ll lead the creation of Service Design Packages (SDPs), define service models and support requirements, ensuring operational readiness through effective collaboration with project teams, technical owners, and service operations.
By embedding service governance and quality assurance into the delivery lifecycle, you’ll ensure that services are reliable, supportable, and aligned to business needs from day one. A proven track record of introducing new or changed services into live operation using structured transition and readiness processes is vital.
With hybrid working, base locations across England and flexible working arrangements this could be the opportunity you’ve been looking for!
Please review the full role profile IT Service Design & Transition Lead and Behaviours & Mandatory Accountabilities OD level 4 before applying.
Salaries are just the starting point. Here at Clarion we’re dedicated to rewarding hard work and commitment, and providing benefits that support you and your lifestyle - dive in and find out more here
To find out more about who we are and what we do, please click here
Closing Date: Sunday 8th February 2026 at midnight.
This is a hybrid role with a base location offered at one of our offices across England. Candidates will be expected to work from the office at least once per month. Occasional travel may be required.
At Clarion Housing Group, we support the responsible use of AI. Here is your guide to using AI during your recruitment process.
You must be eligible to work in the UK to apply for this vacancy; Clarion are not able to offer visa sponsorship. You are required to reside in England or Wales for the duration of your employment.
This vacancy may close without notice.
Other facts
About Clarion Housing Group
We are Clarion - the country’s largest housing association. We provide a home to 360,000 people nationwide. We build more than 2,000 new homes a year and through Clarion Futures (our charitable foundation) we provide opportunities for our residents to thrive – supporting people into work, improving neighbourhoods and focusing on sustainability.
We exist because there is a housing crisis in our country. There simply aren’t enough affordable and suitable places for people to live. You might have experienced this yourself, or have friends and family who have.
We believe having a home to call your own is fundamental to being able to access the right opportunities in life. That is why our mission is to provide homes for those who need them most,
We’re all driven by this shared purpose at Clarion. We want to ensure that everyone has the opportunity to build a better future, and we’re relentless in pursuing it.
What you'll do
- The IT Service Design & Transition Lead is responsible for ensuring that new and changed IT services are designed, documented, and transitioned into live operation efficiently. This includes leading the creation of Service Design Packages and ensuring operational readiness through collaboration with various teams.
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