JOB SUMMARY

The Housing Support Clinical Supervisor is an integral part of the Housing Support Program, which provides multiple supports including case management and psychosocial rehabilitation to assist individuals living in permanent subsidized housing to promote ongoing housing stability. Under the supervision of the Clinical Program Manager, the HSP Clinical Supervisor provides daily support to the program manager, staff, and client; demonstrates strong professional judgement related to the implementation and delivery of services; and ensures services are available to eligible individuals who meet criteria

• Assistance with housing search, leasing, and move-in processes.
• Purchase of initial housing furnishing, deposits, household goods for the one-time move-in needs;
• Safety and wellness checks and housing safety inspections;
• Developing a Housing Stability Support Plan as an adjunct to an individual’s IRP;
• Early intervention to mitigate factors impacting housing stability (e.g., late rent payment, lease violations, tenant/landlord or property owner conflicts);
• Education on the roles, responsibilities, and rights of tenant(s) and the landlord/property owner; and
• Assistance with the annual housing recertification, inspection, or voucher conversion processes.

This program is provided to adults living in permanent subsidized housing to promote housing stability, wellness, independence, recovery, and community integration. Housing stability is measured by ongoing housing, decreased number of hospitalizations/ER visits/incarcerations, decreased frequency and duration of crisis episodes, and by increased and/or stable participation in maintenance of personal housing stability and wellness. Supports based on the individuals’ needs are used to promote resiliency while understanding the effects of SPMI and lived trauma. The Housing Support staff will serve as the first point of contact for landlords/property owners for any issues arising with an individual in supportive housing, and will provide linkage to community, general entitlements, psychiatric/substance use/medical services, crisis prevention, and intervention services.

DUTIES AND RESPONSIBILITIES

The Clinical Supervisor will:

• Supervise, coaches and trains HSP Staff, with collaboration from the Clinical Program Manager

• Role models excellent customer service with internal and external stakeholders
• Ensures high quality documentation by staff completed in accordance with agency policy
• Conducts weekly team meetings with staff to monitor delivery of services to clients
• Recognize the need for crisis intervention and notify designated supervisor/clinical contact of escalated situations.
• Act as stand-in for program manager for meetings, trainings, conferences, and other events as needed.
• Meet regularly with program manager as a means of enhancing professional growth, reviewing and evaluating the provision of services and supports, and evaluating performance.
• Perform additional duties as assigned by program manager/director.

WORKING CONDITIONS

Community setting, Monday-Friday 8:15am-5:00pm. May require evening/weekend or adjusted hours due to program and community events; Ability to use a computer, telephone, fax, copy and scanning machine. Must complete/pass agency-sponsored defensive driving course, as well as all other agency-required trainings.

MINIMUM QUALIFICATIONS

Bachelor’s degree in related fields (such as human services, psychology, counseling, criminal justice, sociology, or social work). Two years’ experience in a behavioral health setting providing case management/community support service or similar.  Combination of education and experience equivalent to bachelor’s degree may be considered. Demonstration of leadership experience or increased duties in current/previous employment. Proficient technology skills to be able to use electronic medical record, computer, telehealth system, and cell phone. Must have transportation to and from work, strong interpersonal skills & be a positive team player.