About Claratel Behavioral Health

Claratel Behavioral Health is an innovative, community-based behavioral health and developmental disabilities services organization offering a full range of mental health, developmental disabilities, and substance use disorder services to underserved individuals. As a public, not-for-profit organization, Claratel Behavioral Health operates in more than 20 locations in DeKalb County, Georgia, with a diverse workforce of more than 400 direct-care and support staff.

If you are passionate about driving change in behavioral health and developmental services and are eager to work in an environment that values innovation and inclusivity, Claratel Behavioral Health is the place for you. Here, your work is impactful, your growth is prioritized, and your well-being is supported. Together, we can forge pathways to a healthier future for all.

CSU Nurse Manager

Claratel Behavioral Health (formerly known as DeKalb Community Service Board)  is an innovative, community-based behavioral health and developmental disabilities services organization located in metropolitan Atlanta, Georgia, offering a full range of mental health services, developmental disabilities programs and substance abuse treatment to more than 11,000 citizens annually who are uninsured and underinsured.

As a public, not-for-profit organization, the Claratel BH operates more than 20 locations in DeKalb County with a diverse workforce of more than 500 direct-care and support staff.
Our staff of physicians, nurses, clinicians and support personnel is dedicated to helping our clients and their families recover from these debilitating disabilities and resume productive lives. We strive to provide the highest quality, evidence-based services in the least restrictive settings, and we envision a community in which disabilities no longer limit potential. Claratel BH is accredited by the Commission on Accreditation of Rehabilitation Facilities (CARF).

The DeKalb Regional Crisis Center provides crisis intervention and stabilization services for adults.  The Center offers three levels of care starting with the Crisis Services Center unit that receives walk-ins, transfers from emergency rooms, and involuntary referrals for evaluation.

If further observation is needed, individuals are monitored in the Temporary Observation Unit for 12-24 hours.

Individuals needing a longer period of stabilization or substance withdrawal management (usually 5-7 days) are admitted to the Crisis Stabilization Unit where ongoing care includes crisis counseling, medication, and assistance with discharge planning.

Position Summary:

The Crisis Stabilization Unit (CSU) Nurse Manager provides supervision and guidance to the nursing team to ensure the delivery of safe, evidence-based, trauma-informed psychiatric care. This position plays a key role in maintaining clinical standards of practice, supporting quality improvement initiatives, and ensuring nursing interventions align with regulatory and ethical standards. This role does not include administrative management functions such as scheduling, payroll, or disciplinary oversight.

Key Responsibilities:

Clinical Supervision & Support

• Provides clinical and managerial oversight for all clinical nursing operations within the Crisis Stabilization Unit.

• Review and provide feedback on clinical documentation, including nursing assessments, medication administration records (MARs), and treatment plans.
• Support staff in the identification and implementation of appropriate nursing interventions for individuals in psychiatric crisis.
• Participate in multidisciplinary team meetings and clinical staffing to provide input from a nursing perspective.
• Serve as a clinical resource and mentor to nursing staff, modeling best practices in trauma-informed care, medication management, and crisis response.

Quality & Safety Coordination:

• Lead and coordinate safety initiatives, quality improvement (QI) projects, and compliance activities across BHCC services.
• Works along with BHCC Management team to develop and implement quality improvement initiatives
• Track and analyze key performance indicators (KPIs), adverse events, and incident trends to identify areas for improvement.
• Monitors the effectiveness of Quality Improvement Initiatives and ensures ongoing reporting of program outcomes to team members, agency leadership, and other stakeholders
• In collaboration with the CSU Manager, organize and conduct internal audits to assess compliance with policies, procedures, and standards.
• Facilitate post-incident reviews, root cause analyses (RCA), and corrective action planning.
• Collaborate with clinical leadership to develop, update, and implement policies that promote safety, clinical effectiveness, and regulatory compliance.
• Serves as a liaison to quality and safety committees, accreditation bodies, and external regulatory agencies (e.g., DBHDD, CARF).
• Maintains accurate documentation for audits, regulatory inspections, and continuous quality improvement initiatives.

Training & Professional Development

• Facilitate or coordinate clinical in-service trainings, particularly related to psychopharmacology, documentation standards, emergency protocols, and seclusion/restraint reduction strategies.
• Orient new nursing staff to clinical protocols and expectations specific to the CSU.
• Maintain awareness of current trends and best practices in behavioral health nursing and share relevant updates with nursing staff.

Cross-Department Collaboration:

• Works closely with program managers, medical staff, shift supervisors, and administrative personnel to integrate quality and safety into day-to-day operations.
• Participates in strategic planning to ensure the BHCC meets performance benchmarks and regulatory expectations.
• Provides regular updates to leadership on compliance metrics, trends, and system-level improvement opportunities.

Team Leadership:

• Manages a team of Registered Nurses, providing regular coaching, feedback, performance management, and professional development. 

Qualifications:

Education & Licensure:

• Bachelor's degree in Nursing (BSN); Master’s degree in Nursing,

• Current Georgia licensure as RN required.

• At least 3 years of clinical nursing experience, including 1 year in a leadership or supervisory role.

Experience:

• Experience in behavioral health, psychiatric nursing, crisis services, or emergency services.
• Working knowledge of quality assurance, incident management, and safety protocols in a healthcare setting.
• Familiarity with state and federal regulations governing behavioral health services (e.g., DBHDD, CARF, Carelon).
• Experience with electronic health records (EHR), incident tracking systems, and data reporting tools.

Skills & Competencies:

• Strong clinical assessment and critical thinking skills.
• Knowledge of psychiatric medications and their side effects.
• Ability to guide, coach, and support nursing staff without serving in a direct management capacity.
• Proficient in electronic health records (EHR) and documentation standards.
• Commitment to trauma-informed, recovery-oriented care.

Working Conditions:

• Full-time, primarily on-site.
• Requires some evenings and weekends for observation and assessment of team performance, training, and clinical support.
• Exposure to individuals experiencing acute psychiatric crises.
• Provides direct care services 50% of the time.

Skills and Competencies:

• Strong leadership, organizational, and critical thinking skills.
• Proficient in clinical documentation, auditing, and incident investigation.
• Effective communication and collaboration across interdisciplinary teams.
• Commitment to ethical practice, continuous learning, and patient-centered care.

Work Environment and Requirements:

• Works in a fast-paced behavioral health crisis setting with potential exposure to high-stress situations and behavioral emergencies.
• Must be able to respond rapidly to incidents or crises.
• May require occasional evening or weekend availability for audits, unannounced quality checks, training, or emergency coverage.

This job description is intended to convey information essential to understanding the scope of the position and is not exhaustive. Duties may be altered or added at the discretion of the employer.

Pre-employment drug screening may be required. Selected applicant will be subject of an FBI Criminal History Record Check, and the applicant has the right to challenge the contents of their Criminal History Record Information, should they choose to do so. This employer participates in E-Verify.

For more information visit www.claratel.org/careers

Claratel Behavioral Health is an equal opportunity employer regarding disability under VEVRRA and ADA