About Claratel Behavioral Health

Claratel Behavioral Health is an innovative, community-based behavioral health and developmental disabilities services organization offering a full range of mental health, developmental disabilities, and substance use disorder services to underserved individuals. As a public, not-for-profit organization, Claratel Behavioral Health operates in more than 20 locations in DeKalb County, Georgia, with a diverse workforce of more than 400 direct-care and support staff.

If you are passionate about driving change in behavioral health and developmental services and are eager to work in an environment that values innovation and inclusivity, Claratel Behavioral Health is the place for you. Here, your work is impactful, your growth is prioritized, and your well-being is supported. Together, we can forge pathways to a healthier future for all.

Clinical Manager – Crisis Stabilization Services (CSU)

Role Purpose

The Clinical Manager provides clinical leadership and oversight for all non-medical behavioral health clinical services within the Crisis Stabilization Unit (CSU). For purposes of organizational structure, clinical services refer specifically to non-medical behavioral health treatment, including therapy, case management, clinical assessments, treatment planning, and discharge coordination. This role ensures delivery of high-quality, trauma-informed, and recovery-oriented care.

The Clinical Manager does not oversee medical, nursing, prescribing, or facility safety services, which are the responsibility of the CSU Manager. This role reports directly to the Center Director and collaborates closely with the CSU Manager to support integrated, safe, and effective crisis services in a 24/7 operational environment.

Duties and Responsibilities

Clinical Oversight and Supervision:

• Provides direct clinical supervision to licensed clinicians, associate-licensed clinicians, case managers, and certified peer specialists.
• Ensures delivery of evidence-based, recovery-oriented, and trauma-informed therapeutic care.
• Oversees timely and accurate completion of clinical assessments, treatment plans, progress notes, and discharge summaries.
• Provides consultation on complex clinical cases and ethical decision-making.
• Supports staff development through coaching and feedback.

Program Development and Clinical Operations:

• Leads development and refinement of CSU therapeutic programming.
• Evaluates therapy and case management workflows.
• Reviews utilization and outcome data to inform improvements.

Compliance and Quality Improvement:

• Ensures accurate and compliant documentation in the EHR.
• Supports utilization review through clinical justification.
• Participates in quality improvement and accreditation readiness activities.

Provides Leadership for 24/7 Crisis Center Operations

• Serves as escalation point for non-medical clinical concerns.
• Provides on-site and on-call leadership in a 24/7 facility including during weather events, facility disruptions, staffing shortages, or other emergencies.
• Makes real-time clinical operational decisions during emergencies.
• Collaborates closely with CSU Manager and other Crisis Center Leadership and defers all medical, nursing, and safety decisions appropriately.
• Models trauma-informed leadership during high-stress situations.

Supervisory Responsibility

• Directly supervises licensed clinicians, associate-licensed clinicians, CSU case managers, and certified peer specialists.

Qualifications

Required

• Master’s degree in social work, psychology, counseling, or related field.
• Current Georgia licensure as LCSW or LPC.
• Minimum of three (3) years clinical experience in crisis services.
• Minimum of two (2) years in a supervisory role.

Preferred

• Five or more years clinical experience in crisis services.
• Three or more years in a supervisory role.

Physical Requirements & Work Environment

• Ability to stand, walk, and move throughout the facility for extended periods.
• Ability to respond rapidly to crises and urgent situations.
• Ability to remain on site for extended periods during emergencies.
• Ability to lift, carry, push, or pull up to 25 pounds.
• Ability to sit for prolonged periods for documentation.
• Visual, auditory, and verbal abilities sufficient to observe and communicate effectively.

• 24/7 behavioral health crisis stabilization setting.
• Exposure to individuals in acute psychiatric distress.
• Fast-paced environment with periods of high stress.
• May require evenings, weekends, holidays, or extended shifts during emergencies.