About this role
Are you looking to join a dynamic, growing team that serves hundreds of local governmental agencies right here in Colorado? Nationwide, our 600 state and local government professionals serve more than 1,700 local, county, and state government agencies. The public sector has been a primary focus for us for more than 40 years. We work together as a team to provide stellar administrative and accounting services to these agencies and their customers.
CLA is looking for a team member in our Denver office to become a Billing Services Coordinator. This role specializes in Customer Service that will support the accounts receivable process for multiple clients across a variety of different government agencies. They will handle numerous customer service calls related to billings, property ownership changes, and more. The Billing Services Coordinator role is a launchpad in a fast-paced, dynamic team with exciting growth potential for our clients and our people.
Customer Service Expertise:
- Handles a high volume of inbound and outbound calls. Comfortable working in a fast-paced environment.
- Serves as the first level of escalation for customer service inquiries on all billing service clients.
- Coordinates property ownership change requests, preparation of final billings, and new customer setups.
- Research ownership issues with the county assessor, maintains records and processes notes on customer accounts.
- Assists with preparation and mailing of customer bills, delinquent notices, collects and posts payments on account, assists with payment arrangements, and prepares shut-off notices.
Client Support:
- Assists with rate increases, preparation of consumption reports, water budgets, and mailing of newsletters.
- Prepares drafts of correspondence to support communications with residents and others.
Minimum Requirements:
- Minimum one year of customer service experience.
- Strong data entry skills required.
- Familiarity with Account Receivable principles a plus.
- Call center experience a plus.
- High school diploma or equivalent required. Associates degree in customer service or business-related field a plus.
Our approach to compensation emphasizes collaboration and career growth. We pay competitive wages and view compensation as an investment in our people. Factors such as geography, experience, education, skills, and knowledge may impact position of pay within the range.
Equal Opportunity Employer/Protected Veterans/Individuals with Disabilities
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Wellness at CLA
To support our CLA family members, we focus on their physical, financial, social, and emotional well-being and offer comprehensive benefit options that include health, dental, vision, 401k and much more.
To view a complete list of benefits click here.
Other facts
About CLA (CliftonLarsonAllen)
CLA exists to create opportunities for our clients, our people, and our communities through industry-focused wealth advisory, outsourcing, audit, tax, and consulting services. With more than 9,000 people, 130 U.S. locations and a global affiliation, we promise to know you and help you. For more information visit CLAconnect.com.
Investment advisory services are offered through CliftonLarsonAllen Wealth Advisors, LLC, an SEC-registered investment advisor.
CLA is an equal opportunity employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, disability status, protected veteran status, national origin, or any other characteristic protected by law.
EOE/AA Employer/Vets/Disability
Hiring rights: https://www.claconnect.com/general/equal-employment-opportunity
Disclaimer: http://www.CLAconnect.com/Disclaimer/
What you'll do
- The Billing Services Coordinator will handle customer service calls related to billing and property ownership changes while supporting the accounts receivable process for various government agencies. They will also assist with preparing and mailing customer bills and delinquent notices.
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