Resident Engagement and Insight Coordinator  

Join Our Team at Clúid Housing: Where Your Work Makes a Difference

 Why Choose Clúid Housing:  

At Clúid Housing, we believe that success is achieved through our dedicated and passionate team. Working with us, you'll enjoy: 

•  Dynamic Working Environment: Thrive in a supportive, innovative, and collaborative workspace. 
•  Good Remuneration: Receive a salary that aligns to your skills and impact. 
•  Flexible Working Arrangements: We support work-life balance with flexible working options.  
•  Comprehensive Training and Development Opportunities: Grow professionally with our continuous learning opportunities. 
•  Strong Employee Benefits: VHI, 10% Pension, Enjoy 25 days of holiday (+closed for 3 additional days over Christmas and Good Friday) as well as access to an Employee Assistance Programme, and more, ensuring you feel valued and supported. 
•  An Inclusive Culture: Be part of an organisation that values diversity and Inclusion, recognised with a Silver Award from Investors for Diversity with a number of active employee resource groups. 

About Us: 

Clúid Housing is at the forefront of providing affordable, quality housing in Ireland, with a vision to create communities where everyone has a great place to live. We're looking for talented individuals passionate about making a tangible impact in people's lives and eager to contribute to social change. 

Role Overview:

• Position: Resident Engagement and Insight Coordinator  
• Reporting to: Resident Engagement and Insight Manager
• Location: Midlands and West
  
• Contract: Spesific Purpose
• Salary: €45,830  - €63,017
  

Resident Engagement and Insight Coordinator

Take a lead role in increasing resident engagement initiatives and community work across the organisation, delivering on Clúid’s mission. Utilise the insight gained from data and analytics to inform improvements in services offered to meet resident needs and aspirations. 

Community Initiatives 

• Conduct organisational assessments that define the needs of communities, the overall demand and common situations where communities may benefit from interventions and initiatives. 
• Support the Resident Engagement and Insight Manager in developing the service proposition, processes and procedures for community work in consultation with all relevant internal and external stakeholders. 
• Work with staff, partners and residents to develop the skills and knowledge to deliver community initiatives, directly supporting to deliver community initiatives where required. 
• Identify and utilise opportunities that secure additional resources for community activity, including grant funding, donations or partner commitments

Resident Engagement and Influence 

• Support the Resident Engagement and Insight Manager in the delivery of Clúid’s Resident Engagement Strategy to champion residents voice and influence in the delivery of services. 
• Support the Resident Engagement and Insight Manager in facilitating the work of National Residents Advisory Group’s (NRAGs) to ensure their effective operation. 
• Participate in key business projects that require the resident voice and support of cultural diversity at the heart of their development and implementation to ensure success.

Resident Communications  

• Work with the Communications department and across the business to develop and enhance resident communication and information  
• Support the contribution of the resident voice to inform the development and content of the
• resident communications such as the resident portal, website, written communication etc. 

Data and insight 

• Support the Resident Engagement and Insight Manager in the development and maintenance of Clúid’s resident segmentation, regularly updating the data used to inform/review Clúid’s resident segmentation and wider resident insight.
• Support the gathering of resident satisfaction data, including management all relevant processes and analysis of returns
• Analyse data and share the insights with colleagues across the organisation to improve knowledge of residents and how this data/knowledge can be used to effectively shape and improve services. 

Reporting and Measuring Value 

• Support the Resident Engagement and Insight Manager to monitor and evaluate the performance and impacts of Clúid’s resident engagement activities. 
• Collaborate with the business to develop systems for Clúid to evidence the social value of the work we do.

Policy and Procedure  

• Support in the development and regular review of resident engagement and insight policies and procedures. 
• Work with colleagues in Operational Excellence to continuously review resident engagement and insight processes, identifying and supporting in the delivery of identified improvements. 

Complaints and Resident Voice  

• Actively seek out and recognise the Resident Voice as an authority on our services
• Work with customers, management and the Complaints Manager as required to effectively resolve complaints relating to the service area in line with Clúid’s complaints policy.
• Support with the completion of remedial actions or improvement commitments identified through service complaints to drive continuous improvement.

Who we are looking for:

Person specification:

• Understand the importance and principles of resident engagement and community involvement in developing sustainable partnerships and creating change  
• Knowledge of national and local community networks and resources  
• Ability to develop activities and services that inspire people to get involved and build the confidence to achieve change 
• Knowledge of customer insight and feedback mechanisms 
• Willingness to continue professional development and monitor best practice 
• Problem solving skills 
• Financial appreciation and experience of budget management skills

Experience / qualifications:

• Experience of working in a community development and /or customer service improvement environment. 
• Experience of developing and leading new initiatives.  
• Project Management, proven experience of working with multiple stakeholders. 
• Experience of working with a variety of customers from different backgrounds and experiences. 
• Experience of working in settings that cut across public, private and voluntary organisations.
• Third level related qualification OR equivalent of.   
• Driving licence and use of car.

Join Us: At Clúid Housing, you're more than just an employee; you're part of a mission to create lasting social change. If you're ready to contribute to our vision of thriving communities, apply today and lets make a difference together!