Join Our Team at Clúid Housing: Where Your Work Makes a Difference 

Why Choose Clúid Housing?  

At Clúid Housing, we believe that success is achieved through our dedicated and passionate team. Working with us, you'll enjoy:  

• Dynamic Working Environment: Thrive in a supportive, innovative, and collaborative workspace.  

• Flexible Working Arrangements: We support work-life balance with flexible working options with Hybrid working options.  

• Comprehensive Training and Development Opportunities: Grow professionally with our continuous learning opportunities.  

• Employee Benefits: 25 days annual leave +3 additional days over Christmas and Good Friday, 10% Pension, VHI, Employee Assistance Programme, Bike to work, Tax Saver Travel, Sick Pay, Payment Income Protection, Paid Maternity Leave, Paid Paternity Leave. 

• Inclusive Culture: Be part of an organisation that values diversity and inclusion, recognised with a Silver Award from Investors for Diversity.  

About Us  

Clúid Housing is at the forefront of providing affordable, quality housing in Ireland, with a vision to create communities where everyone has a great place to live. We're looking for talented individuals passionate about making a tangible impact in people's lives and eager to contribute to social change.  

• Position: Onboarding Co-ordinator 

• Reporting to: New Homes Onboarding Manager    

• Location:Dublin 1 (Hybrid) 

• Contract type: Permanent  

• Salary: €45,830 - €63,017 

Role Overview  

The Onboarding Co-ordinator is responsible for managing the smooth onboarding of new homes as they come into management and acting as the key point of contact during the Defects Liability Period.   

The role ensures a positive experience for new Clúid residents through effective co-ordination of defect resolution and the provision of clear resident educational materials. The Onboarding Co-ordinator also tracks and analyses onboarding and defects data to support continuous improvement and inform future design and delivery. 

Key Responsibilities  

• Ensuring that liaison with Contractor, Repairs service, warranty providers and professional bodies on defects issues is undertaken.  

• Lead on monitoring defects performance, including communication and feedback to contract partners.  

• Report issues relating to product, design, workmanship and engagement of the parties involved to the New Homes Onboarding Manager and improvement recommendations. 

• Deliver appropriate training to support staff to manage the defects process.  

• Track, monitor and report on defects and onboarding data to identify trends and support continuous improvement. 

• Develop relationships with core teams and work with colleagues in particular those in Property Services, Housing Services and Commercial Development to support the successful resolution of issues within the DLP.  

• Working jointly with core stakeholders including tenant engagement colleagues to ensure that residents are effectively communicated with throughout the life the DLP. 

• Ensure a positive onboarding experience for new residents through effective communication and support Clúid’s front line staff in managing the relationship with residents. 

• Develop, co-ordinate and issue clear resident educational materials for new homes. 

• Support the business to monitor contractor and consultant performance in relation to defects.  

• Responsible for monitoring and reporting on defects performance and trends, adhering to quality control and assurance procedures. 

Health & Safety  

• To take personal responsibility for your own health, safety and welfare and that of colleagues in the workplace and ensure a clean, secure and safe working environment.  

• Work closely with the H&S Manager to ensure the application of safe systems of work at all times.  

• Maintain health and safety awareness & training.  

• Ensure that all H&S encounters are effectively dealt with in accordance with the service SOP. 

Corporate Responsibilities  

• Ensure all activity is aligned to Clúid’s values and contributes to the mission of supporting the development of thriving communities  

• Adhere to all Clúid policies and procedures at all times  

• To exercise discretion at all times  

• Demonstrate high standards regarding both Clúid’s and your own wellbeing, health and safety requirements   

General 

• Attend/Request training appropriate to your role  

• To positively promote the Association in all activities  

• Any other duties which are consistent with your role 

Person Specification: 

Education / Qualifications   

▪ Minimum of Degree required in related area   

▪ Project Management training/qualification   

▪ Experience in working as part of a multi skilled team   

Essential Skills: 

▪ Ability to solve problems, generate new ideas, able to focus on causes not symptoms   

▪ Ability to challenge and analytically review own work and that of others   

▪ Excellent working knowledge of a range of computer applications such as Excel, work MS Project   

▪ Ability to prioritise and multitask   

▪ Good communicator with strong interpersonal skills   

▪ Report production and interpretation   

Ability to work under pressure to tight deadlines and still ensure work is of a high quality  

Experience  

• 2+ years’ experience in a similar role within property acquisition, construction processes or relevant. 

Join Us  

At Clúid Housing, you're more than just an employee; you're part of a mission to create lasting social change. If you're ready to contribute to our vision of thriving communities, apply today, and let's make a difference together.