Senior Analyst, Digital Support

• Deliver key projects across digital, equipment, workplace, and airport initiatives.
• Enjoy great benefits including 4% KiwiSaver, Vision assistance contribution + Discounted health insurance.
• Permanent | Queenstown Airport | Salary: $98,689 – 120,941

About Us

By joining us, you will be part of a team where meaningful work, collaboration and innovation come together to help keep New Zealand’s skies safe and secure.

At the Civil Aviation Authority of New Zealand, we are constantly evolving to meet the demands of a changing environment and the aviation industry.

Recent legislative changes, along with an organisational realignment, have opened exciting new opportunities across the organisation. These changes are part of a broader effort to better position our teams for the future by enabling us to be more collaborative, efficient and effective in everything we do.

As we step confidently into our role as a modern regulator, we are embracing intelligence-led, risk-based approaches that help us make a real difference for our people and the communities we serve – with a strong value-for-money ethos. We’re also committed to enabling aviation participants to support economic growth in New Zealand's aviation sector.

About the role

As a Senior Analyst, Digital Support within the Digital team at the Civil Aviation Authority (CAA), you will play a crucial role in keeping our digital environment running smoothly. You will be a main contact for various technology support requests and will provide expert support from the first to third line and mentor junior team members within the team. This hands-on role requires you to actively maintain digital systems and equipment, manage various digital projects, and contribute to cybersecurity efforts to keep our environment secure. You will also help with infrastructure and application issues, support information and records management, and efficiently resolve incidents. Additionally, you will manage digital assets, implement change control processes, maintain technical documentation, and closely work with suppliers and vendors. Your technical skills, collaborative approach, and strong focus on service delivery will be crucial for our digital operations' success.

The starting salary for the Senior Analyst within Digital Support is between $98,689 and maximum of $120,941 pa.  Starting salaries are to be based on knowledge, skills and experience the successful candidate brings to the role, as well as internal relativities.

What You’ll Bring

You’ll bring a strong technical background and hands-on experience across a broad range of digital and technology support activities. With a proactive approach to ensuring systems and equipment run smoothly, you’ll respond to complex support requests, manage small-scale digital projects, and guide junior team members. Your expertise in incident management, cybersecurity, and systems troubleshooting will ensure a secure and efficient digital environment. You’ll also contribute to asset management, change control, and documentation, while collaborating with internal teams and external vendors to deliver high-quality support across the organisation.

To be successful in this role, you’ll need to show:

• A Recognised ICT qualifications or certifications (required)
• A strong background in providing high-level technical support in digital and ICT environments
• In-depth knowledge of Cloud platforms, Office365, and related technologies
• Additional certifications such as ITIL or Microsoft (an advantage)
• A customer-first mindset with a solid grasp of service delivery best practices
• Confidence in relationship management skills with a collaborative approach
• Excellent communication skills, both verbal and written
• The ability to think critically and convey information clearly to technical and non-technical audiences.
• A Full clean New Zealand Drivers Licence will be essential as travel will be required from time to time

Our Values – Professionalism, Respect, Integrity, Transparency, and Collaboration – represent the standards of behaviour we uphold and guide how we work at the Authority. We embrace diversity and are committed to providing an inclusive environment where our people feel respected, safe, and valued for their unique contributions. We recognise that our people drive our success. 

Apply directly by completing the online application form and submit your CV and Cover Letter. Note: your cover letter will be a key part of our assessment process, so please highlight how your experience relates to the key skills required for this role.

We want to ensure accessibility needs are well supported, so the recruitment process is fair and equitable for all. Therefore, please let us know if there is any support, we can provide to ensure the recruitment process is fully accessible to you.

For more information on the role please view the position description or contact the Recruitment team at [email protected]

Applications close: Monday 9th Febuary 2026