Description

CityTeam is a Christian non-profit dedicated to supporting communities by meeting immediate needs and enabling lasting solutions for those struggling with poverty, homelessness, and addiction. Being part of CityTeam is not just a career but a calling. Whether we’re working on the frontlines in Programs or working behind the scenes in Support Services, we feel privileged to use our education, experience, and gifts to love people and bring glory to God.

The Lasting Solutions Specialist serves as a critical link between individuals and CityTeam’s Elevate Level programs, communities, and the services and knowledge they need to thrive in the assigned area.

This dual-role position combines the resource-connection expertise of a Community Navigator with the capacity-building functions of an Educator. The role aims to both support individuals in accessing services and empower them through targeted education and outreach that promotes self-advocacy, various types of literacy (language, financial, technology, etc), and community participation.

The Lasting Solutions Specialist is a part time non-exempt position. 

Key Responsibilities:

• Research, maintain, and disseminate a comprehensive and up-to-date database of community services (e.g., housing, food assistance, healthcare, legal aid, educational programs).
• Guide individuals and families through the process of accessing services, providing direct referrals and follow-up to ensure successful connection and engagement.
• Create and conduct needs assessment surveys (community, program and individual) 
• Deliver area specific small-group workshops on navigating healthcare, social service systems, and civic resources.
• Design and facilitate community-based educational sessions, workshops, and presentations on topics such as financial literacy, health education, tenant rights, and digital literacy.
• Collaborate with subject matter experts and community partners to tailor curriculum to diverse audience needs and advance CityTeam’s mission to enable lasting solutions.
• Promote self-advocacy by equipping community members with knowledge of their rights and the skills to navigate systems independently building them up to support one another in the group, their homes and community.
• Work closely with Lasting Solutions staff members in other locations to create surveys, share resources, work cohesively to create curriculum that will serve multiple locations and create pathways for the Elevate II programming pipelines and case management.
• Conduct outreach to underserved populations, build relationships with community members, and serve as a trusted point of contact for information and support.
• Organize and participate in community events, fairs, and public forums to raise awareness of available services and educational opportunities while elevating CityTeam’s brand and presence in the Mayfair Community.
• Partner with local service providers, educators, and community leaders to coordinate efforts, exchange information, and develop integrated solutions.
• Maintain accurate and timely records of client interactions, referrals, educational participation, and outcomes.
• Assist in tracking performance metrics and preparing reports for program evaluation and improvement.
• Individualized case management and life skills navigation.

PLEASE NOTE: To perform this job successfully, an individual must be able to perform each of the essential duties satisfactorily. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

Requirements

Skills and Qualities:

• Excellent Communication Skills: Ability to convey complex information in accessible ways, facilitate discussions, and advocate effectively.
• Educational Facilitation: Experience delivering trainings or workshops to adult learners or diverse community groups.
• Organizational Strength: Strong skills in managing multiple priorities, record-keeping, and follow-through.
• Cultural Competency: Comfort working across diverse cultural, linguistic, and socio-economic backgrounds.
• Empathy and Relationship Building: Deep listening skills and a commitment to building trust and rapport.
• Problem-Solving: Resourceful in navigating challenges, identifying barriers, and co-creating solutions with clients.
• Adaptability: Flexibility to shift between one-on-one support and broader community engagement efforts.

Required Education and Experience:

• High school diploma or equivalent 
• Some college coursework
• Demonstrated goal-oriented professional
• Computer literate and able to learn new software and computer programs quickly
• Proficiency with Microsoft Office Suite, especially Excel and Outlook
• Proficiency w/G-Suite 
• Professional written and spoken communication skills
• Expert in presenting to and engaging with small and large groups of people
• Valid CA Driver’s License with a clean record

Preferred Education and Experience:

• Bachelor's degree in Social Work, Public Health, Education, Human Services, or a related field (or equivalent experience).
• Required Qualifications:
• Bilingual in English and Spanish.
• Intermediate knowledge (expert level preferred) of the local East San Jose / Mayfair community resources and service systems.
• Asset based community development work; 3-4 years experience required, 5-8 years preferred.

Physical Demands:

• Stand or sit for prolonged amounts of time
• Walk, bend, twist, & kneel
• Walk up and down stairs
• Talk and hear
• Finger and hand dexterity to operate computer and office equipment
• Occasionally lift and carry up to 20 pounds
• Specific vision abilities required by this job include distance vision, close vision, and the ability to adjust focus 

Additional Eligibility Qualifications for CityTeam:

• Must have an intimate, personal relationship with Jesus Christ 
• Must be active in a local Christian body of believers or at least pursuing community with other Christ-followers
• Must have compatible theology on major issues of CityTeam's Statement of Faith
• Must be committed to serving God and the body of Christ

Please note this job description is not designed to cover or contain a comprehensive listing of all possible duties, activities, or responsibilities. These requirements may change at any time.