About this role
Requisition ID: 20561
Department: Transit Services Dept.
Service: Transit Customer Syst & Planning Service
Branch: Service Planning Branch
Employment Type: 1 Full-time Temporary - Until the end of the current year.
Work Hours: 35.00 hours per week
Affiliation: ATU 1760
Salary Information: $65 279,76 - $92 588,86 annually (2023 rates of pay)
Location: Transit Service, 1500 St.Laurent
City: Ottawa, ON
Job Category: Transit Services - OC Transpo
Application Close: 12/02/2026
JOB SUMMARY
Transit Service Planning is responsible for service and operations planning for bus, rail and Para Transpo services (including route planning, bus stop planning, service frequency, scheduling, and bus type assignment), capital and operating budgeting for the department, transit fare policy, performance reporting, development of policies and long-range plans, establishment of service standards and design standards, delivery of the City’s transit priority program, and continuous improvement for departmental operations.
You are responsible for the scheduling of transit service and the development of operator work shifts for regular weekend and special service, along with regular weekday and holiday service as required. You also: conduct statistical analysis of historic operating data to improve efficiency and reliability of scheduled service; participate in the determination of revenue running times for all routes; schedule various service scenarios/proposals to determine cost in hours and vehicles; prepare operational recommendations/reports to support on-street service; liaise with other Transit Services branches and transit union executive/members, and participate in handling requests, complaints and inquiries; identify and recommend potential process or software changes to improve operational efficiencies; attend various meetings and perform other related duties as required.
EDUCATION AND EXPERIENCE
Completion of 4 year university degree in Logistics, Mathematics, Statistics or related field.
Minimum of 3 years of experience in a transit scheduling or transportation operations environment.
CERTIFICATIONS AND LICENCES
KNOWLEDGE
- Understanding of branch/department mandate, programs, policies, objectives, booking procedures and rules
- Knowledge of specialized computerized scheduling and runcutting systems
- Comprehensive knowledge of city street network
- Possess an understanding of the principles of scheduling a transit service
- Thorough understanding of mobile transit service and transit maintenance operations
- Knowledge of applicable health and safety legislation, including the rights and duties of workers
COMPETENCIES, SKILLS AND ABILITIES
- Able to work independently with minimum supervision, and collaboratively with all staff as part of a team
- Possess organizational skills and flexibility to plan, organize and prioritize own work, and to deal effectively with multiple demands, conflicting priorities, pressures/stress of unforgiving deadlines
- Possess strong analytical and problem solving skills
- Possess skills and the ability to interpret/analyze/evaluate data and to make decisions and formulate recommendations
- Possess computer literacy in MS Office Suite in a Windows environment, including use of Intra/Internet
- Demonstrated skills and ability in working with complex computer programs, spreadsheet analysis and a large volume of data
- Skilled at working with/solving highly detailed numerical problems
- Possess excellent interpersonal and oral/written communication skills
- Possess good presentation abilities to explain transit scheduling
- Possess sound judgment when dealing with union representatives and the general public
- Self motivated
- Able to think analytically and concentrate/focus on accuracy and detail
- Persuasive and tactful
- Able to demonstrate sound judgment
- Flexible and adaptable to deal with shifting priorities
- Possess a work record of good attendance and job performance
WHAT YOU NEED TO KNOW
- Language Requirement: English oral, reading, writing
- Additional vacancies may occur during the competition process
- Experience and formal training combined with demonstrated performance and ability may substitute for stipulated academic requirements.
- Please save a copy of the job poster. Once the closing date has passed, it will no longer be available.
We wish to thank all applicants for their interest and effort in applying for this position. Only candidates selected for interviews will be contacted.
The City of Ottawa promotes the principles of diversity and inclusion and adheres to the tenets of the Canadian Human Rights Act and the Ontario Human Rights Code. We encourage applications from members of Indigenous, Black and other racialized communities, persons with disabilities, women and non-binary persons, persons of all ethnic origins, religions, sexual orientations, classes, gender identities and expressions.
Candidates are encouraged to self-identify as a member of one or more designated employment equity groups in the self-identification questionnaire.
The City of Ottawa provides accommodation to applicants during all parts of the hiring process, upon request. If contacted to proceed to the selection process, please advise us if you require any accommodation.
Accessible formats and communication supports are available upon request. Please contact the Employee Service Centre at 613-580-2424 extension 12211 or via email at [email protected].
Other facts
About CityofOttawa
The City of Ottawa offers a diverse range of career options. City employees work across 110+ business lines to deliver one thing: excellent service to Ottawa’s residents, businesses and visitors.
Whether you want to work in IT, recreation, accounting, engineering, customer service, project management, the trades, emergency services, health care or more, you can find what you're looking for at the City. Visit ottawa.ca/jobs to view all career opportunities.
La Ville d’Ottawa offre un large éventail de choix de carrières. Les membres du personnel de la Ville travaillent dans plus de 110 secteurs d’activité pour offrir un excellent service aux résidents, aux entreprises et aux visiteurs d’Ottawa.
Que vous vouliez travailler dans les technologies de l’information, les loisirs, la comptabilité, le génie, le service à la clientèle, la gestion de projet, les corps de métier, les services d’urgence, les soins de santé ou ailleurs, vous trouverez ce que vous cherchez à la Ville. Consultez ottawa.ca/emplois pour voir toutes les possibilités d’emploi.
What you'll do
- The role involves scheduling transit service and developing operator work shifts for various service types, including regular weekday, weekend, and special services. Responsibilities also include conducting statistical analysis of operating data to enhance service efficiency and reliability, and preparing operational recommendations and reports.
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