About this role
Requisition ID: 19559
Department: Finance and Corporate Services Dept.
Service: Revenue Service
Branch: Customer Accounts Branch
Employment Type: 1 Full-time Temporary - Up to 1 yea
Work Hours: 35.00 hours per week
Affiliation: CUPE 503 Inside/Outside
Salary Information: $54 130,44 - $63 330,54 annually (2024 rates of pay)
Location: 100 Constellation, Nepean
City: Ottawa, ON
Job Category: Administrative and Support Services
Application Close: 04/02/2026
JOB SUMMARY
The mandate of the Revenue Service is to ensure that all revenue functions at the City of Ottawa are undertaken with a strategic corporate outlook, reflect industry best practices, and comply with statutory regulations to meet the expectations of Council and provide equitable services to the citizens of Ottawa. Customer Accounts supports the assessment, property tax, water billing and collection units by maintaining customer accounts, recording payments, providing customer service and answering account enquiries.
You are responsible for providing customer services for a variety of revenue accounts, and for the provision of related clerical support within the Customer Accounts Branch of Revenue Services.
EDUCATION AND EXPERIENCE
Completion of Grade 12
Minimum of 3 years of clerical experience.
KNOWLEDGE
- Office/clerical procedures
- City of Ottawa organization service offerings
- Municipal Freedom of Information and Protection of Privacy legislation
- Proficient in Microsoft Office Products (Excel, Word, Outlook)
- Office and administrative practices and procedures
- Corporate Records Management Program
- Knowledge of applicable health and safety legislation, including the rights and duties of workers.
COMPETENCIES, SKILLS AND ABILITIES
Core Behaviours
Core behaviours define the City’s expectations of the behaviours employees should demonstrate in performing their work. They are reflective of the City’s culture and values and guide all our present and future activities. Every employee is encouraged to learn, embody and demonstrate these core behaviours.
Review the Core Behaviours.
WHAT YOU NEED TO KNOW
- Language Requirement: Designated Day 1 Ready – immediate requirement for language proficiency: French: oral, reading, writing English: oral, reading, writing Candidates must meet language requirement for position upon hire.
- Police Record Check: The successful candidate will be required to complete a Criminal Records and Judicial Matters Check (Level 2) with the Police Services detachment in their jurisdiction to the City of Ottawa’s satisfaction.; Police record checks completed by a third-party company will not be accepted.
- You may initially be paid 95% of your starting rate of pay, in accordance with the collective agreement.
- Experience and formal training combined with demonstrated performance and ability may substitute for stipulated academic requirements.
- Please save a copy of the job poster. Once the closing date has passed, it will no longer be available.
We wish to thank all applicants for their interest and effort in applying for this position. Only candidates selected for interviews will be contacted.
The City of Ottawa promotes the principles of diversity and inclusion and adheres to the tenets of the Canadian Human Rights Act and the Ontario Human Rights Code. We encourage applications from members of Indigenous, Black and other racialized communities, persons with disabilities, women and non-binary persons, persons of all ethnic origins, religions, sexual orientations, classes, gender identities and expressions.
Candidates are encouraged to self-identify as a member of one or more designated employment equity groups in the self-identification questionnaire.
The City of Ottawa provides accommodation to applicants during all parts of the hiring process, upon request. If contacted to proceed to the selection process, please advise us if you require any accommodation.
Accessible formats and communication supports are available upon request. Please contact the Employee Service Centre at 613-580-2424 extension 12211 or via email at [email protected].
Other facts
About CityofOttawa
The City of Ottawa offers a diverse range of career options. City employees work across 110+ business lines to deliver one thing: excellent service to Ottawa’s residents, businesses and visitors.
Whether you want to work in IT, recreation, accounting, engineering, customer service, project management, the trades, emergency services, health care or more, you can find what you're looking for at the City. Visit ottawa.ca/jobs to view all career opportunities.
La Ville d’Ottawa offre un large éventail de choix de carrières. Les membres du personnel de la Ville travaillent dans plus de 110 secteurs d’activité pour offrir un excellent service aux résidents, aux entreprises et aux visiteurs d’Ottawa.
Que vous vouliez travailler dans les technologies de l’information, les loisirs, la comptabilité, le génie, le service à la clientèle, la gestion de projet, les corps de métier, les services d’urgence, les soins de santé ou ailleurs, vous trouverez ce que vous cherchez à la Ville. Consultez ottawa.ca/emplois pour voir toutes les possibilités d’emploi.
What you'll do
- You will provide customer services for various revenue accounts and offer clerical support within the Customer Accounts Branch. This includes maintaining customer accounts, recording payments, and answering account inquiries.
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