About this role
Requisition ID: 20564
Department: Transit Services Dept.
Service: Transit Strat Comm&External Rel Service
Branch: Transit Strategic Communications Branch
Employment Type: 1 Full-time Temporary - Up to 1 year
Work Hours: 35.00 hours per week
Affiliation: ATU 1760
Salary Information: $65,279.76 - $92,588.86 annually (2023 rates of pay)
Location: Transit Service, 1500 St.Laurent
City: Ottawa, ON
Job Category: Transit Services - OC Transpo
Application Close: 04/02/2026
JOB SUMMARY
Transit Information & Marketing is responsible for the delivery of transit customer information services and new customer information programs for wayfinding and consistency of the OC Transpo brand and messaging to improve the customer experience and transit services in the City of Ottawa.
You are responsible for developing and implementing a comprehensive communication plan to ensure the information communicated to customers, Transit Services staff and the general public is consistent, effective, accurate and up to date. You write, edit and proofread written communication provided to internal and external stakeholders, and provide strategic advice to Management on key communications issues.
EDUCATION AND EXPERIENCE
Completion of 4 year university degree in communications, journalism or public relations, or related field
Minimum of 3 years of experience in the field of communications, public relations, journalism, marketing and/or media relations.
KNOWLEDGE
- Effective use of rich media for communications
- Effective communication tactics and techniques using traditional and web-based channels
- Current trends in communications industry and techniques
- Communications strategies and risk management
- Engagement best practices
- Local and current events impacting Transit Services
- Municipal government
- Microsoft Office suite and software such as the Adobe Creative Cloud
- Photography and videography
- Knowledge of applicable health and safety legislation, including the rights and duties of workers
COMPETENCIES, SKILLS AND ABILITIES
- Effective verbal and writing (including editing) communications skills
- Excellent interpersonal skills
- Ability to liaise with graphic artists, printers, translators, advertising agencies, etc.
- Ability to propose, develop and implement communication plans and tactics
- Ability to be creative and think logically
- Ability to work independently and as part of a team
- Time management skills
- Ability to work in a fast-paced, deadline driven environment
- Ability to work with senior management and elected officials
- Excellent photography and/or videography skills
- Demonstrates good judgment, tact, discretion, diplomacy, creativity and initiative
- Positive attitude
- Self-motivated
- Organized and dependable
- Interest in current events and public affairs
WHAT YOU NEED TO KNOW
- Language Requirement: English oral, reading, writing
- Additional vacancies may occur during the competition process
- Experience and formal training combined with demonstrated performance and ability may substitute for stipulated academic requirements.
- Please save a copy of the job poster. Once the closing date has passed, it will no longer be available.
We wish to thank all applicants for their interest and effort in applying for this position. Only candidates selected for interviews will be contacted.
The City of Ottawa promotes the principles of diversity and inclusion and adheres to the tenets of the Canadian Human Rights Act and the Ontario Human Rights Code. We encourage applications from members of Indigenous, Black and other racialized communities, persons with disabilities, women and non-binary persons, persons of all ethnic origins, religions, sexual orientations, classes, gender identities and expressions.
Candidates are encouraged to self-identify as a member of one or more designated employment equity groups in the self-identification questionnaire.
The City of Ottawa provides accommodation to applicants during all parts of the hiring process, upon request. If contacted to proceed to the selection process, please advise us if you require any accommodation.
Accessible formats and communication supports are available upon request. Please contact the Employee Service Centre at 613-580-2424 extension 12211 or via email at [email protected].
Other facts
About CityofOttawa
The City of Ottawa offers a diverse range of career options. City employees work across 110+ business lines to deliver one thing: excellent service to Ottawa’s residents, businesses and visitors.
Whether you want to work in IT, recreation, accounting, engineering, customer service, project management, the trades, emergency services, health care or more, you can find what you're looking for at the City. Visit ottawa.ca/jobs to view all career opportunities.
La Ville d’Ottawa offre un large éventail de choix de carrières. Les membres du personnel de la Ville travaillent dans plus de 110 secteurs d’activité pour offrir un excellent service aux résidents, aux entreprises et aux visiteurs d’Ottawa.
Que vous vouliez travailler dans les technologies de l’information, les loisirs, la comptabilité, le génie, le service à la clientèle, la gestion de projet, les corps de métier, les services d’urgence, les soins de santé ou ailleurs, vous trouverez ce que vous cherchez à la Ville. Consultez ottawa.ca/emplois pour voir toutes les possibilités d’emploi.
What you'll do
- You will develop and implement a comprehensive communication plan to ensure consistent and effective communication with customers and stakeholders. This includes writing, editing, and proofreading communications while providing strategic advice to management on key issues.
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