About this role
Requisition ID: 20621
Department: Ottawa Public Library
Service: Facility and Technology Services
Branch: Hospitality Services
Employment Type: 1 Permanent Full Time Position
Work Hours: 35 hours per week
Affiliation: MPE
Salary Information: $72,596.16 - $91,813.54 annually (2025 rates of pay)
Location: Library Main Branch, 120 Metcalfe Street
City: Ottawa, ON
Job Category: Ottawa Public Library
Application Close: 04/02/2026
JOB SUMMARY
Ottawa Public Library (OPL) provides accessible, innovative library and information services throughout the City of Ottawa, that meet the unique needs of diverse communities, delivered through facility, mobile, and virtual channels.
You are responsible for supporting the planning and coordination of food, retail, and event services at Ādisōke; including contributing to the design and operations of the retail space (gift shop). You also maintain positive relationships with internal and external stakeholders, representing OPL interests and liaising with Library and Archives Canada (LAC) to ensure joint alignment.
You support OPL’s strategic objectives through collaborative program design, project coordination, and business planning, particularly for contracted services and financial performance related to hospitality and events.
EDUCATION AND EXPERIENCE
Completion of a 3-year college or university degree in hospitality and tourism management, business administration, or a related field.
3 years of relevant experience in hospitality services, retail, or customer service environments.
KNOWLEDGE
- Ottawa Public Library’s governance and administrative context
- Hospitality, retail, and event service best practices
- Business and operational planning methodologies
- Applicable legislation, standards, and safety guidelines
- Knowledge of Microsoft 365 and performance tracking tools
- Knowledge of applicable health and safety legislation, including the rights and duties of workers
COMPETENCIES, SKILLS AND ABILITIES
- Strong analytical, planning, and coordination skills
- Excellent interpersonal and relationship-building capabilities
- Clear written and verbal communication
- Strategic and results-driven mindset
- Ability to manage multiple initiatives in a dynamic environment
Core Behaviours
Core behaviours define the City’s expectations of the behaviours employees should demonstrate in performing their work. They are reflective of the City’s culture and values and guide all our present and future activities. Every employee is encouraged to learn, embody and demonstrate these core behaviours.
Review the Core Behaviours.
WHAT YOU NEED TO KNOW
- Language Requirement: Designated Day 1 Ready – immediate requirement for language proficiency: French: oral, reading, writing English: oral, reading, writing Candidates must meet language requirement for position upon hire.
- Additional vacancies may occur during the competition process.
- Alternative educational credentials combined with job-related experience, demonstrated performance, and ability may be considered in lieu of stated academic requirements.
- Please save a copy of the job poster. Once the closing date has passed, it will no longer be available.
We wish to thank all applicants for their interest and effort in applying for this position. Only candidates selected for interviews will be contacted.
The Ottawa Public Library promotes the principles of diversity and inclusion and adheres to the tenets of the Canadian Human Rights Act and the Ontario Human Rights Code. We encourage applications from members of Indigenous, Black and other racialized communities, persons with disabilities, women and non-binary persons, persons of all ethnic origins, religions, sexual orientations, classes, gender identities and expressions.
Candidates are encouraged to self-identify as a member of one or more designated employment equity groups in the self-identification questionnaire.
The Ottawa Public Library provides accommodation to applicants during all parts of the hiring process, upon request. If contacted to proceed to the selection process, please advise us if you require any accommodation.
Accessible formats and communication supports are available upon request. Please contact the Employee Service Centre at 613-580-2424 extension 12211 or via email at [email protected].
Other facts
About CityofOttawa
The City of Ottawa offers a diverse range of career options. City employees work across 110+ business lines to deliver one thing: excellent service to Ottawa’s residents, businesses and visitors.
Whether you want to work in IT, recreation, accounting, engineering, customer service, project management, the trades, emergency services, health care or more, you can find what you're looking for at the City. Visit ottawa.ca/jobs to view all career opportunities.
La Ville d’Ottawa offre un large éventail de choix de carrières. Les membres du personnel de la Ville travaillent dans plus de 110 secteurs d’activité pour offrir un excellent service aux résidents, aux entreprises et aux visiteurs d’Ottawa.
Que vous vouliez travailler dans les technologies de l’information, les loisirs, la comptabilité, le génie, le service à la clientèle, la gestion de projet, les corps de métier, les services d’urgence, les soins de santé ou ailleurs, vous trouverez ce que vous cherchez à la Ville. Consultez ottawa.ca/emplois pour voir toutes les possibilités d’emploi.
What you'll do
- The Library Planning Consultant is responsible for planning and coordinating food, retail, and event services at Ādisōke, including the design and operations of the retail space. The role involves maintaining relationships with stakeholders and supporting strategic objectives through program design and business planning.
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