JOB SUMMARY

The Homelessness Systems and Operations Unit is responsible for planning and managing the effective functioning, coordination and monitoring of the homelessness service system, which involves the effective delivery of services to the community through non-profit agencies/for profit providers, including street outreach, housing with supports and transitional/supportive housing, Housing First including housing subsidies, general housing assistance and residential service homes.

You will act as a single point of access for businesses/housed residents and communities. You are responsible to establish and maintain relationships to enhance collaboration and resource sharing and develop and implement strategies for increasing community engagement. You play a leadership role in developing and implementing local strategies to determine service needs by organizing and facilitating consultation initiatives. You are responsible for resolving conflicts and problem solving to develop solutions to improve service delivery and to respond to emerging community needs or issues and responding to requests and complaints directed to senior staff from the general public, City council, internal City staff and community stakeholders. You are responsible to assist in a wide variety of department and branch initiatives to support community development, offering guidance and opportunities for social change and making improvements to communities, and act as a spokesperson for the Branch at meetings and on project teams.

EDUCATION AND EXPERIENCE

Completion of 4 year university degree in Social Work, Health, Recreation, Communications, Leisure Studies, Physical Education, Business or Public Administration, or directly related field

Minimum of 6 years of progressively more responsible experience in community focused programs and projects of increasing complexity

CERTIFICATIONS AND LICENCES

KNOWLEDGE

• Community development process and alternative service delivery mechanisms
• Program development and evaluation
• Project management principles and techniques
• Knowledge of the corporation, departmental business requirements, policies, procedures, organizational structure and the services and programs provided by the City
• Resources available within the community to meet community needs, such as businesses, schools, social service agencies and other facilities, funding, leadership and expertise 
• Demographic composition of local communities and neighbourhood dynamics  
• Values, norms and beliefs held by the community
• Knowledge of applicable health and safety legislation, including the rights and duties of workers

COMPETENCIES, SKILLS AND ABILITIES

• Communicate effectively and concisely, both orally and in writing, including effective presentation skills
• Manage projects and project teams toward timely completion and to adjust priorities as required
• Bring excellence to external clients by focusing efforts on meeting their needs
• Think and plan strategically
• Provide strong problem solving and conflict resolution skills
• Collaborate with internal departments to advance business relationships for clients
• Use integrity, creativity and enthusiasm in achieving results
• Manage, produce results and meet expectations on a wide range of recreation projects of a complex and diverse nature
• Conceptualize projects and have concrete skills to assist the community in moving projects to successful completion
• Perform effectively in a matrix environment and able to motivate others
• Intermediate computer skills and abilities in statistical modeling and data management utilizing Office Automation software such as MS EXCEL, POWERPOINT and WORD for spreadsheets, charts, reports, memos, tables, spreadsheets and general letters of correspondence
• Excellent interpersonal skills
• Demonstrate good judgement, tact, discretion, creative problem-solving skills
• Self-motivated
• Demonstrate initiative
• Work collaboratively as a member of a team
• Willingness to establish effective working relationships with people of diverse cultural and ethnic backgrounds