IT Business Relationship Manager I

Posting Close Date: 

Applicants must submit their completed application by 01-31-2026 at 11:59 p.m. MST

Application and Special Instructions

As part of the application process, all applicants are required to submit a chronological resume and cover letter at the time of the application. Applications that do not include both a chronological resume and cover letter by the closing date of the recruitment will be considered incomplete and will not receive further consideration for this recruitment.

The City of Tucson does not provide VISA sponsorship. Candidates must be legally authorized to work in the United States at the time of application and throughout the duration of employment.

Relocation expenses will not be provided for this position. Candidates are responsible for all costs associated with relocating to the Tucson area, if applicable.

**Save the date: Highest scoring applicants will be invited to attend a virtual interview to be held on February 11, 2026 and February 12, 2026.

Candidates who are successful in the first round of interviews will be invited to participate in an in-person interview on the week to follow the first round. Interview details will be provided at the time of invitation; however, please note that interviews will be held in person in Tucson, Arizona.

Recruiter contact information: If you have any questions, please contact Liliana Almeraz at (520 )837-4303 or [email protected].

ABOUT THIS JOB

The Business Relationship Manager I at the City of Tucson’s Information Technology Department (ITD) serves as a strategic and operational liaison between the Information Technology (IT) Department and partner departments within the city.  This role is responsible for managing and cultivating strong relationships with key stakeholders, understanding their business needs and aspirations, and aligning current IT solutions or co-envisioning and initiating new solutions to support their objectives.

Work is performed under the supervision of IT Manager. This position does not supervise.

Duties and Responsibilities

• Establishes and maintains strong relationships with partner departments, including senior leadership and key stakeholders, to understand their business goals, challenges, and technology needs. Serves as the primary point of contact for partner departments in relation to IT services which can’t be fulfilled by primary service owners, ensuring their needs are addressed and expectations are managed effectively.

• Collaborates with partner departments and internal ITD team members to develop enterprise IT enabled strategies and initiatives that align with business objectives and provide guidance and recommendations on technology solutions. Stay informed about industry trends, emerging technologies, and best practices related to IT business relationship management, and incorporate them into departmental strategies and practices.

• Identifies opportunities for IT process improvements, innovation, and digital transformation to enhance efficiency and service delivery for partner departments. Initiate ideation phase with partners to transition into project/program portfolio pipeline. Facilitate regular communication channels between the IT Department and partner departments, and within ITD to ensure effective coordination, resolve issues, and provide updates on IT initiatives.

• Actively participates in the IT governance processes, representing the needs and perspectives of partner departments. Identifies potential risks and issues related to IT initiatives and work collaboratively with stakeholders to mitigate them. Assess and improve effectiveness of IT services in meeting business needs.

 

• Contributes to development of IT strategic plan. Provide input on IT roadmap and future technology investments. Assist in developing and initiating process improvements.

• Performs all other duties and tasks as assigned.

Working Conditions

Mostly office environment.

All duties and responsibilities listed are subject to change.

MINIMUM QUALIFICATIONS

Education: Bachelor's degree

Experience: Three (3) years of relevant experience

*Any combination of relevant education and experience may be substituted on a year-for-year basis.

A valid and unrestricted driver’s license with two (2) years of licensed driving is required.

Preferred Qualifications:

MBA, MPA, MIS or related field of study with significant experience in IT projects and relationship building.

Business Relationship Manager Professional certification

ITIL Foundations certification

Experience working in the assigned area for business relationship assignment(s)

Experience working in a government or public sector environment is highly desirable.

Experience working with strategists and/or architects in developing strategic plans, roadmaps & success measures

POSITION DETAILS

Job Profile

J0797 - Information Technology Business Relationship Manager I

To view the full job profile including classification specifications and physical demands click https://www.tucsonaz.gov/Departments/Human-Resources/Tucson-Talent.

Compensation Grade

G109

Hourly Range

$32.15 - 48.23 USD

The City of Tucson considers several factors when extending an offer, including but not limited to, the role and associated responsibilities, a candidate's work experience, education/training, key skills, and internal equity.

FLSA

Exempt

Position Type

Regular

Time Type

Full time

Department

Information Technology

Department Link

No Website

Background Check:  This position has been designated to require a criminal background check.  The City of Tucson is a Second Chance Employer.

ABOUT US

Benefits: The City of Tucson offers a generous benefits package for benefit-eligible positions. The comprehensive, flexible, and affordable coverage is designed to optimize health and well-being, security and future, and peace of mind. Benefits begin with medical, dental, vision, life, disability, and FSA coverage, surpassing your standard 401(k) program by offering a rich pension plan plus optional Roth and pretax deferred compensation savings. With your well-being in mind, our paid time off program provides new hires with 38 paid days off in the first year of employment, with time off increasing steadily in subsequent years. We offer twelve weeks of paid parental leave, paid tuition reimbursement, student loan repayment, off- and on-the-job training, and opportunities to forge connections with peers and the community through employee resource groups and paid volunteer hours. You can learn more about our benefits at https://www.tucsonaz.gov/Departments/Human-Resources/Employee-Benefit-Snapshot.

Citizenship: The City of Tucson employs only U.S. Citizens and lawfully authorized non-U.S. Citizens. All new employees must show employment eligibility verification as required by the U.S. Citizenship and Immigration Status. The City of Tucson does not offer visa sponsorship.

City of Tucson is an Equal Opportunity/Affirmative Action/Veterans/Disability Employer and does not discriminate based on race, color, religion, sex (including sexual orientation, gender identity, and pregnancy), national origin, veteran status, age, disability, genetic testing, or any other protected status.  If you believe you have been a victim of discrimination, you may file a complaint with the City of Tucson's Office of Equal Opportunity Programs, U.S. Equal Employment Opportunity Commission (EEOC) or Arizona Attorney General's Office of the Civil Rights Division (ACRD).  Click for more information from ACRD about employment discrimination and how to file a complaint with ACRD 

The City of Tucson is committed to providing access and reasonable accommodation for individuals with disabilities or who require religious accommodation; please contact Human Resources at [email protected] or 520-791-2619.   

Recruiter Name

Liliana Almeraz (99363)

Recruiter Email

[email protected]

For Human Resources general questions please contact 520-791-4241.