CO
TELEPHONE OPERATOR
full-time•South Africa•ZAR 254k - ZAR 353k
About this role
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ENERGY AND ELECTRICITY BUSINESS UNIT |
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Division: Distribution Operations and Maintenance |
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Section: Energy and Electricity System Control and Advisory Management |
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Location: Power Failure Report Centre, Capital Park Depot |
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Reference number |
PWEE667-2026 |
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Position |
TELEPHONE OPERATOR |
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To be advertised |
Internal |
External |
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This position seeks to attract |
African female |
African male |
Coloured female |
Coloured male |
Indian female |
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Indian male |
White female |
White male |
Person with disability |
All categories |
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Job level |
T7 |
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Scale |
R254 808,00 – R353 892,00 per annum |
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Estimated remuneration package |
R357 290,00 – R483 405,00 per annum |
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Job purpose |
To represent the City of Tshwane by handling all telephonic and email interactions pertaining to energy and electricity by capturing complaints and following up as quick and efficiently as possible in order to provide consistent standards of quality service to customers to meet operational needs |
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Appointment requirements |
Grade 12 At least six months’ relevant experience in a customer care environment Computer literacy Must undergo a criminal record check and such a person shall allow their fingerprints to be taken by the Tshwane Metro Police Department at own cost Willingness and ability to work shifts, standby and overtime Applicants must be willing to be placed anywhere in Tshwane from time to time as required and determined by the departmental management. Thus, by applying for any of these positions the applicants irrevocably accept this condition. |
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Personal attributes and/or competencies |
Being ethical; good communication skills; good general administrative skills; good interpersonal relations; ability to be a good team member; ability to pay attention to detail; ability to be professional; ability to work independently at strategic level; having integrity; ability to work under pressure; flexibility; ability to meet given deadlines; exceptional and dynamic creativity to improve the functioning of the section; organising and coordination skills |
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Primary functions |
Attend to telephonic and email enquiries pertaining to energy and electricity Perform callbacks to ensure customer satisfaction Escalate complaints to a higher level and provide feedback to clients Assist consumers (external and internal) with enquiries regarding electrical products and services Monitor interruption complaints in the archives and on cut-off lists |
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SAP |
S70006040 |
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New/natural attrition |
Natural attrition |
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Enquiries |
KM Mogale (012 358 2471) or S Machaba (012 358 6192) |
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What you'll do
- The Telephone Operator will handle all telephonic and email interactions related to energy and electricity, capturing complaints and ensuring customer satisfaction. They will also escalate complaints and assist consumers with inquiries regarding electrical products and services.
About City of Tshwane
The City of Tshwane Metropolitan Municipality (also known as the City of Tshwane) is the metropolitan municipality that forms the local government of northern Gauteng Province, South Africa. The Metropolitan area is centred on the city of Pretoria with surrounding towns and localities included into the local government area
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Frequently Asked Questions
What does City of Tshwane pay for a TELEPHONE OPERATOR?
City of Tshwane offers a competitive compensation package for the TELEPHONE OPERATOR role. The salary range is ZAR 255k - 354k per year. Apply through Clera to learn more about the full compensation details.
What does a TELEPHONE OPERATOR do at City of Tshwane?
As a TELEPHONE OPERATOR at City of Tshwane, you will: the Telephone Operator will handle all telephonic and email interactions related to energy and electricity, capturing complaints and ensuring customer satisfaction. They will also escalate complaints and assist consumers with inquiries regarding electrical products and services..
Is the TELEPHONE OPERATOR position at City of Tshwane remote?
The TELEPHONE OPERATOR position at City of Tshwane is based in South Africa, South Africa. Contact the company through Clera for specific work arrangement details.
How do I apply for the TELEPHONE OPERATOR position at City of Tshwane?
You can apply for the TELEPHONE OPERATOR position at City of Tshwanedirectly through Clera. Click the "Apply Now" button above to start your application. Clera's AI-powered platform will help match your profile with this opportunity and guide you through the application process.