Functional Analyst

Overview

Reporting to the Program Manager, Marketing, this position provides procedural and business process support for the Parks, Recreation and Culture Division’s application processes. The Functional Analyst is the primary “advanced user” for the Division’s multiple applications providing process leadership, support and training.

Examples of key responsibilities include, but are not limited to:

• Provides application process leadership, guidance, and support for other divisional IT focussed application processes including but not limited to event management system, volunteer management system, grant management system, online artefact collection system.
• Provide end user support, data maintenance and analysis, administration and end-user testing coordination, training, process analysis and project management.
• Acts as the primary source of contact, responds to, investigates, prioritizes and resolves integrated administrative, application process, or operating problems within the functional end user base.
• Defining and documenting business unit needs identification, business process requirements, operational fit gap analysis, and process improvement recommendations.
• Responsible for planning, documenting and conducting business unit change management activities, development of work break down structure and project plans.
• Lead and create reports and metrics development.
• Acts as a liaison with the Information Technology team for all application process issues raised by end users.
• Provide ongoing functional application support and training to all end users; including coordinating staff in the use of application tools, through training programs, one on one consultation, application process or procedural advice, etc.
• Develops training material for end users and ensures that end user system documentation such as operational procedure manuals are appropriate and complete.
• Assists with the planning and development of a 3-to-5-year business road map/plan.
• Provides staff supervision.
• Acts in key leadership role in the future development of business unit’s functional application and business process requirements.
• Responsible for user acceptance testing including; coordinating staff availability, develop and conduct test scenarios/cases and testing plans, develop review and assess user acceptance testing criteria, prepare and deliver a report providing details and results of the testing effort.
• Develop and recommend operation procedures to ensure security access to the application follows internal control guidelines.
• Plays a central role in project management for new or updated software applications for the Division, including planning and coordinating change management activities.
• Assumes a key role in identifying operational business unit needs for IT related capital and additional level budget submissions.
• Performs other related work as required. 
   

Knowledge, Skills & Abilities:

• Thorough business knowledge of functional area of expertise and cross-departmental business units.
• Ability to establish and maintain effective relationships with a variety of groups, businesses and association members.
• Ability to recruit, interview, supervise, lead, mentor, and coach staff.
• Ability to prioritize competing demands.
• Proven ability in project management.
• Strong communication skills and proven presentation skills.
• Strong facilitation skills.
• Proven conflict resolution and negotiation skills.
• Strong analytical and problem-solving skills.
• Ability to interpret and communicate information to internal and external contacts.  
• Demonstrated advanced user skills and knowledge for  business application processes. 
• Ability to work both independently and interdependently while exercising sound judgement and initiative.
• Ability to develop and create reports; develop metrics for reporting.
• Strong data quality management within functional applications.
• Knowledge and skill in using City computer applications such as PeopleSoft (HCM), Registration and Facility Booking program (i.e. Xplor Recreation), advanced skills in Outlook and Microsoft programs; ability to use REDMS or a similar records management system.
• Ability to successfully pass a Police Information Check.
   

Qualifications and Experience:

• Completion of a Diploma in Business Management or Recreation or other relevant field. 
• A minimum of 2 years and up to and including 5 years of related experience with functional application support, maintenance; and administration is required. 
• Valid Class 5 Driver’s Licence for the Province of British Columbia. 
• An equivalent combination of education, training and experience may be considered. 
   

Working Conditions: 

Duties are performed in an office environment. May encounter upset or unpleasant customers.