Senior IT Manager

The Office of Innovation & Technology (OIT) is the central IT agency for the City of Philadelphia headed by the Chief Information Officer (CIO). OIT oversees all major information and communications technology initiatives for the City of Philadelphia - increasing the effectiveness of the information technology infrastructure, where the services provided are advanced, optimized, and responsive to the needs of the City of Philadelphia’s businesses, residents, and visitors. OIT responsibilities include: identifying the most effective approach for implementing new information technology directions throughout city government; improving the value of the city’s technology assets and the return on the city’s technology investments; ensuring data security continuity; planning for continuing operations in the event of disruption of information technology or communications services; and supporting accountable, efficient and effective government across every city department, board, commission and agency.

The goal of IT for the Department of Revenue is to support all applications that fulfill the Departments mission of timely, courteous, and prompt collection of all revenue due to the City of Philadelphia, and all tax revenue due to the School District of Philadelphia. This includes the billing and collection of water and sewer charges. 

The Water Revenue Bureau provides all billing and collection functions for water and sewer charges. We ensure that the Philadelphia Water Department has the financial resources needed to provide reliable, high-quality water to Philadelphia residents, businesses, and communities.

The Department of Revenue also administers the City’s many tax and assistance programs.

The IT Department’s role is to manage the many applications’ maintenance, growth and security which support the City’s schools, hospitals, departments, infrastructure and citizens. 

Position Summary/ Essential functions

The IT Manager for Revenue IT Water Support is responsible for managing the design, implementation, and support of the City’s water billing and customer account systems, including the BASIS2 platform and its related applications and integrations. This role oversees a team of application support specialists, developers, and analysts who maintain and evolve the technology that supports water billing, payment processing, collections, and customer service operations for the Water Revenue Bureau (WRB).

The IT Manager will ensure that systems remain stable, secure, and optimized while also driving continuous improvement and modernization efforts. They will manage relationships with vendors, coordinate with central OIT infrastructure and security teams, and partner closely with WRB leadership to align technical capabilities with business needs.

As a member of the Revenue IT leadership team, the IT Manager for Revenue IT Water Support will collaborate with peers—including the IT Manager for Revenue IT Tax Support—to ensure consistency, knowledge-sharing, and coordinated technology planning across Revenue’s enterprise systems. The IT Manager will also support the IT Director in promoting a collaborative, human-centered, innovative, accountable, transparent, and inclusive culture within the department.

Essential Functions

Management

• Builds, supports, and expands a culture that values diversity, equity, and inclusion, ensuring employees from all backgrounds can succeed and thrive.
• Trains, mentors, and coaches employees under their supervision; conducts performance appraisals and supports professional development.
• Manages a cross-functional team comprised of City IT staff, vendor resources, and WRB business partners responsible for water billing and customer account systems.
• Ensures effective communication and coordination across business and technology teams to meet project and operational goals.

Operations

• Oversees all aspects of BASIS2 system operations, including billing cycles, payment processing, account adjustments, and reporting.
• Leads the team’s response to production issues, ensuring timely root cause analysis, resolution, and prevention strategies.
• Manages product roadmaps and enhancement backlogs for BASIS2 and related applications, in collaboration with WRB leadership and OIT partners.
• Coordinates vendor work plans and ensures service-level compliance and accountability.
• Partners with OIT infrastructure, database, and security teams to ensure system performance, capacity, and data integrity.
• Identifies opportunities for process automation, system optimization, and improved user experience.
• Tracks and analyzes operational performance metrics, incidents, and trends; prepares reports for leadership and stakeholders.
• Keeps the Revenue IT Director informed of current and potential issues, risks, and dependencies affecting system performance or service delivery.

Relationship Building

• Serves as the primary liaison between Revenue IT and WRB for all technology-related coordination, planning, and communication.
• Develops a deep understanding of WRB’s goals, operational workflows, and priorities to align IT support and strategy.
• Maintains collaborative relationships with central OIT teams (Infrastructure, DBA, Security, Network) to ensure seamless service delivery.
• Builds and sustains effective vendor partnerships, ensuring knowledge transfer, accountability, and long-term stability of the BASIS2 environment.
• Collaborates with peer IT Managers to ensure cross-system coordination, data integration, and shared best practices across Revenue systems.

Qualifications (Education and Experience)

• Completion of a bachelor’s degree program at an accredited college or university, which has included major course work in Computer Science, information science, systems analysis, software engineering, or a closely related field.
• Preferred candidate will have 3+ years supervisory/management experience
• Preferred candidate will have 6+ years related information systems experience.
• Strong background in business process analysis, application engineering, network configuration.
• Solid understanding with expertise in one or more of the following modules: Payment Processing, Billing, Active Directory, Data transfer, Windows OS and Oracle SQL.

Competencies, Knowledge, Skills, and Abilities

• Leadership and Team Management: Proven ability to lead technical teams, motivate staff, and manage performance in a complex environment.
• Technical Expertise: Strong understanding of enterprise billing or financial systems (experience with BASIS2 highly desirable), Oracle/SQL environments, batch processing, and system integrations.
• Operational Excellence: Demonstrated ability to manage production systems, monitor performance, and coordinate incident response and recovery.
• Strategic Thinking: Ability to align technical activities with organizational goals and to contribute to technology roadmaps and modernization strategies.
• Communication and Collaboration: Excellent verbal and written communication skills; able to convey technical information to non-technical stakeholders and foster collaboration across departments.
• Analytical Skills: Exceptional problem-solving ability, with a focus on diagnosing and resolving complex system issues.
• Customer Focus: Strong service orientation and ability to understand and support WRB’s mission and customer base.
• Change Management: Comfortable working in a dynamic, evolving technology landscape; capable of leading teams through change and modernization efforts.
• Project Management: Experience in managing concurrent initiatives, prioritizing work, and maintaining documentation and compliance with established SDLC or Agile methodologies.

Experience/Required skills

• Bachelor's degree in Computer Science related field, or minimum of 4 years of equivalent relevant experience
• Minimum 6 years of large-scale systems experience
• Solid understanding of SQL/Oracle/.Net application infrastructure 
• Minimum of 6 years of experience with problem analysis/resolution for large scale enterprise applications
• Proven ability to understand business objects, define business requirements and apply various technical solutions
• Extensive familiarity with System Development Life Cycle methodology.
• Familiarity with Agile development practices
• Excellent analytical and strong problem-solving skills - communicates in a clear and succinct manner and effectively evaluates information/data to make decisions; anticipates obstacles and develops plans to resolve; creates actionable strategies and operational plans
• Excellent communications skills: able to communicate effectively with IT and functional managers at all levels; able to influence and engage across multiple teams; excellent verbal and written communication, cross-team training, and documentation skills.

Desired Skills and Abilities

• Minimum of 6 years of project management experience and managing small teams
• Minimum of 6 years of experience in supporting high availability solutions
• Experience in large scale tax/ billing systems
• Excellent skills in new product evaluation, architecture, implementation, and integration with Oracle databases and Oracle Applications.
• Knowledge of IT controllership methodologies and standards and demonstrated experience with project execution compliant with systems development life cycle methodology
• Ability to manage time effectively, set priorities appropriately, operate with minimal supervision, work and act independently/as part of a team and maintain professional demeanor under stress
• Excellent track record of understanding and interest in current and emerging technologies demonstrated through training, job experience and/or industry activities.
• Excellent team player – collaborates well with others to solve problems and actively incorporates input from various sources; has experience working with others on a global basis
• Demonstrated customer focus – evaluates decisions through the eyes of the customer; builds strong customer relationships; creates processes with customer viewpoint; partners with customers to help shape their future initiatives
• Change oriented – actively generates process improvements; champions and drives change initiatives; confronts difficult circumstances in creative ways, balances multiple and competing priorities and executes accordingly

Salary: $90,000-$109,305

Salary cannot exceed $109,305

We’re interested in hiring the best possible candidate for the role. We recognize that experience, education, and qualifications can be attained in a variety of ways and that many skillsets are transferable. If you feel you’re a good fit, please don’t hesitate to apply.

Please include:

• Resume
• A cover letter 

Please note: Applications will not be considered without a cover letter.

Did you know?
● We are a Public Service Loan Forgiveness Program qualified employer : 25% tuition discount program for City employees (and sometimes spouses and dependents as well) in partnership with area colleges and universities

● We offer Comprehensive health coverage for employees and their eligible dependents
● Our wellness program offers eligibility into the discounted medical plan
● Employees receive paid vacation, sick leave, and holidays
● Generous retirement savings options are available

*The successful candidate must be a city of Philadelphia resident within six months of hire
Effective May 22, 2023, vaccinations are no longer required for new employees that work in non-medical, non-emergency or patient facing positions with the City of Philadelphia. As a result, only employees in positions providing services that are patient-facing medical care (ex: Nurses, doctors, emergency medical personnel), must be fully vaccinated.

The City of Philadelphia is an Equal Opportunity employer and does not permit discrimination based on race, ethnicity, color, sex, sexual orientation, gender identity, religion, national origin, ancestry, age, disability, marital status, source of income, familial status, genetic information or domestic or sexual violence victim status. If you believe you were discriminated against, call the Philadelphia Commission on Human Relations at 215-686-4670 or send an email to faqpchr @phila.gov. For more information, go to: Human Relations Website:
http://www.phila.gov/humanrelations/Pages/default.aspx