Join the transformative team at City of Hope, where we're changing lives and making a real difference in the fight against cancer, diabetes, and other life-threatening illnesses. City of Hope’s growing national system includes its Los Angeles campus, a network of clinical care locations across Southern California, a new cancer center in Orange County, California, and treatment facilities in Atlanta, Chicago and Phoenix. Our dedicated and compassionate employees are driven by a common mission: To deliver the cures of tomorrow to the people who need them today.   

With significant independence this position will provide senior administrative support to selected providers including Pulmonary and Critical Care departments. Resolve routine complex inquiries utilizing knowledge of policies and procedures. Apply advanced skills to the position. Compile and analyzes basic information for inclusion in reports or presentation materials; prepare charts, graphs or tables as necessary. Prioritize projects for completion with limited supervision.  Apply applicable policies, procedures, and practices to resolve a variety of new and routine issues. Rely on experience and judgment with the flexibility to create solutions. 

As a successful candidate, you will:

• Answers telephone, screens and routes callers, responds to requests for information and triages communications in an appropriate and timely fashion.

• Screens visitors to department and assist them with directions and information as needed.

• Liaison with out-patient scheduling and clinic care teams as needed.

• Assist program director with administrative support of clinical program(s) as needed.

• Arranges appointments and meetings using calendaring software; coordinates meeting agenda and materials, may take and prepare minutes for meetings as needed.

• Initiate travel arrangements and prepare physician for leave of absence

• Process all business related expenses including travel, publication fees, and membership/association renewals.

• Complies information and prepares routine, confidential and special reports.

• Assists in composing general business correspondence and slide presentations.

• Reads and routes incoming mail. Picks-up and delivers materials as requested. Files correspondence and records.

• May train and direct clerical staff.

• Makes decisions on minor administrative matters and completes clerical details as needed.

• Orders office supplies and maintains office equipment.

Your qualifications should include:

• High school diploma or GED and some vocational/specialized training.

• Experience may substitute for minimum education requirements

• 3-5 years responsible secretarial or clerical experience in a professional environment.

• Experience with Microsoft Teams, Outlook, Word, Excel.

Additional Information:

This position is represented by a collective bargaining agreement.

City of Hope employees pay is based on the following criteria:  work experience, qualifications, and work location.

City of Hope is an equal opportunity employer.

To learn more about our Comprehensive Benefits, please CLICK HERE.