Imagine spending your summer by the pool, enjoying the energy and sunshine while connecting with people and promoting healthy lifestyles. If you're passionate about providing excellent customer service and thrive in a team environment, this could be the perfect opportunity for you!

As an Outdoor Pool Customer Service Representative, you'll be the friendly face at the front counter, ensuring every visitor has a positive experience. You'll be sharing information about our programs and services, supporting daily operations, and contributing to a welcoming and inclusive atmosphere for all.

What will you do?

• Provide detailed information about the facility, programs, products, and services to patrons both in person and over the phone
• Interact with various community groups and members of the public, including seniors, youth, and persons with disabilities
• Promote health and wellness through the sale of special products, services, and memberships
• Collect facility admission fees, sell concession products, handle cash, and prepare daily deposits
• Support facility operations by controlling and directing admission to various areas of the facility
• Perform administrative duties such as word processing, data entry, and generating inventory reports
• Provide First Aid, CPR, and emergency evacuation support as needed
• Perform other related duties as required

• Completed Grade 12, with an emphasis on general office practices or completion of an appropriate certificate program from an approved school or college
• Minimum 18 years of age
• Some experience in customer service and cash handling

Assets:

• Experience with recreation or attraction related registration and booking software (such as Intelli)
• Ability to converse in a second language

Skills required for success:

• Excellent customer service, effectively and courteously dealing both with the public and staff
• Proven experience in conflict resolution
• Knowledge and familiarity with point of sale and registration software.
• Knowledge of cash handling practices, policies and procedures.
• Proficiency with a variety of related computer software programs including Google Workspace (Gmail, Google Doc, Google Sheet).
• Demonstrated ability to understand and execute oral and written instructions and information
• Demonstrated ability to respond to emergency situations, including performing first aid treatment
• Effective organizational, time management, and prioritization skills
• Alignment to our Cultural Commitments and Leadership Competencies (https://bit.ly/4brRrXm)
• Embracing a culture of equity, diversity, reconciliation and inclusion

Conditions of employment:

• Valid Intermediate First Aid, CPR level C and AED certifications
• Hire is dependent upon a Police Information Check including Vulnerable Sector check satisfactory to the City of Edmonton
• Candidates must demonstrate the ability to properly fit and wear respiratory masks, ensuring an airtight seal for effective protection
• Applicants may be tested

Work Environment:

• Facility operations are 7 days per week and 17 or more hours per day. Shifts vary based on facility operating hours with evening and weekend work required
• The weekly hours of work for this position are currently under review and may change at a future time. Any changes will be made in accordance with the City of Edmonton/Civic Service Union 52 collective agreement and the incumbent will be notified in advance

The City of Edmonton values applicants with a diverse range of skills, experiences and competencies, and encourages you to apply. We strive to provide reasonable access and accommodations throughout the recruitment process. To request an accommodation, please contact [email protected]. Learn more about our benefits https://bit.ly/COEbenefits.

Up to 35 temporary part-time positions for up to 6 months with a possibility of extension for up to 11 months

Successful candidates may be eligible for recall in 2027 season

Hours of Work: Up to 20 hours per week, Sunday - Saturday.

Location: Borden Natural Swimming Pool, Fred Broadstock Outdoor Pool, Wîhkwêntôwin Outdoor Pool, Mill Creek Outdoor Pool, Queen Elizabeth Outdoor Pool (www.edmonton.ca/activities_parks_recreation/outdoor-pools)

Salary: $23.183- $28.647  (Hourly)

Recruitment Consultant: JP/JR

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.Edmonton rests in the heart of Treaty Six territory in Alberta and the homelands of the Metis Nation.