Library Assistant - Meadows Branch
full-time•Edmonton•$59k - $75k
About this role
Are you a Customer Service Ninja?
What do you want to be today? Edmonton Public Library is looking for a fun, agile customer service expert to join our team! This is an exciting opportunity for an enthusiastic customer service ninja (aka Library Assistant) who enjoys working with the public in a challenging and fast-paced environment.
What we're looking for:
At EPL our mission is simple: we share! Our Library Assistants are versatile and friendly people who want to make a difference in the community. Helping people is important to them - one minute, they will help a new Canadian find material to learn English, and the next they will offer a preschool storytime and then help a customer download an eBook on their tablet. They answer questions for people of all ages, bending internet-based resources to their will. They are our customer service ambassadors connecting people to the resources they need. They are active in the community and visit schools, daycares and other organizations. They are tech-savvy, curious and eager to share what they know with others.
- An Information Management/Library Technology diploma or a directly related diploma with significant course content focused on education or community work, or an undergraduate degree from a recognized institution.
- A minimum of one year's work experience in a library or an environment where customer service is a core focus.
- Experience in the use of Microsoft Office programs, web-based services and other applications.
- Experience in providing reference services and readers' advisory services is preferred.
- Experience in developing and presenting classes and events for customers of all ages is required; a particular emphasis on leading activities for young children is preferred.
What do you need to bring to this position?
- A commitment to upholding the Canadian Federation of Library Associations position statements on Intellectual Freedom and Diversity and Inclusion.
- Enthusiastic with the ability to provide excellent customer service.
- Demonstrated excellence in using communication and interpersonal skills.
- Ability to contribute positively and work effectively within a team environment.
- Comfortable with facilitating classes and events using new technologies.
- Ability and knowledge to assist customers with the use of technology, devices, information resources (print and electronic) and in the use of various service applications and web based platforms.
- Effective and creative problem solving and trouble shooting skills.
Physical Requirements:
Physical requirements of the Library Assistant position include frequent standing, walking, and bending; lifting library materials, reaching to place materials on shelves, and pushing and pulling book carts.
Note:
- This position consists of varied schedules which include day, evening and weekend shifts.
- Satisfactory background screening is required for this position, which includes a Criminal Record Check/Police Information Check.
About the Branch:
Who we are:
The secret ingredient for making EPL a magical place is no secret at all; in fact, it's very simple: We share. We share stories, ideas and experiences. We share with our customers, our communities, and ourselves. We are Edmonton's largest lender of all manner of information and entertainment.
Pay Band:
$32.40 - $41.34 per hour
$32.40 - $41.34 per hour
Approximately $59,194 - $75,544 per annum based on a 35 hour work week.
Shift differential may apply in accordance with the terms and conditions of the CSU 52 Collective Agreement.
Other facts
Tech stack
Customer Service,Communication Skills,Interpersonal Skills,Teamwork,Technology Assistance,Problem Solving,Event Facilitation,Reference Services,Readers' Advisory,Community Engagement,Library Technology,Microsoft Office,Web-Based Services,Creative Thinking,Adaptability,Teaching Skills
About City of Edmonton
We’re young, ambitious and building something extraordinary. Located on Treaty 6 Territory and with a population of over 1.5 million, Edmonton is one of Canada's youngest and fastest growing cities. We’re building a resilient and diverse economy, attracting the best and the brightest and striving to be a world leader in environmental sustainability. We value quality of life, community safety and a welcoming spirit that embraces new people and new ideas.
Team size: 10,001+ employees
Website: https://recruitment.edmonton.ca/
LinkedIn: Visit
Industry: Government Administration
What you'll do
- Library Assistants provide customer service by helping patrons with various inquiries and facilitating classes and events. They connect community members to resources and engage with the public in a library environment.
Ready to join City of Edmonton?
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Frequently Asked Questions
What does City of Edmonton pay for a Library Assistant - Meadows Branch?
City of Edmonton offers a competitive compensation package for the Library Assistant - Meadows Branch role. The salary range is CAD 59k - 76k per year. Apply through Clera to learn more about the full compensation details.
What does a Library Assistant - Meadows Branch do at City of Edmonton?
As a Library Assistant - Meadows Branch at City of Edmonton, you will: library Assistants provide customer service by helping patrons with various inquiries and facilitating classes and events. They connect community members to resources and engage with the public in a library environment..
Why join City of Edmonton as a Library Assistant - Meadows Branch?
City of Edmonton is a leading Government Administration company. The Library Assistant - Meadows Branch role offers competitive compensation.
Is the Library Assistant - Meadows Branch position at City of Edmonton remote?
The Library Assistant - Meadows Branch position at City of Edmonton is based in Edmonton, Alberta, Canada. Contact the company through Clera for specific work arrangement details.
How do I apply for the Library Assistant - Meadows Branch position at City of Edmonton?
You can apply for the Library Assistant - Meadows Branch position at City of Edmonton directly through Clera. Click the "Apply Now" button above to start your application. Clera's AI-powered platform will help match your profile with this opportunity and guide you through the application process. You can also learn more about City of Edmonton on their website.