Transit Dispatcher (Part Time)

Transit Dispatcher

JOB TITLE:                 Transit Dispatcher-Part Time

CLASSIFICATION:    Non-Exempt – Part Time

DEPARTMENT:        Public Works/Transit

SUPERVISOR:          Transit Dispatch Supervisor

SALARY:                    $19.10 Per Hour

Operates communication systems utilizing radio, telephone, and computer equipment to aid bus drivers and the public in support of daily transit operations of demand-response and fixed-route transit services. Prepares and maintains manual and computerized files and records including operations reports, incident logs, accident reports, and data concerning service interruptions, cancellations, vehicle breakdowns, etc.; provides information to the public; dispatches personnel and equipment in response to service requests.

This is a safety sensitive position and is subject to random drug and alcohol testing as a condition of employment.

• Perform all dispatch duties. Respond to all service request calls promptly and with courtesy. Monitor two-way radio; sends and receives messages. Contact police, fire, and ambulance in emergency situations.
• Perform office tasks to assist in transit operations including tracking systems, vehicle usage, ridership.
• Schedule demand-response rides utilizing computerized scheduling and dispatching software. Review, organize and maintain driver trip logs to maximize route efficiencies. Authorize route changes due to cancellations and/or additions, inclement weather, unsafe operating conditions, road construction or other unique situations.
• Report operational problems and incidents to supervisors. Notify supervision for replacement vehicles or drivers when needed due to breakdowns or other unforeseen emergencies. Make recommendations and propose solutions to operational issues.
• Maintains passenger information, driver hours, and mileage for reporting purposes. Prepare required reports by collecting, analyzing, and summarizing data and trends.
• Pull ridership reports from various software and compile into appropriate forms for transit Management
• Monitor buses in and out of service and spare replacements. Schedule vehicles for maintenance, following FTA guidelines and participates in vehicle preventative maintenance programs and activities, to ensuring vehicles are maintained in a safe and effective operating condition.  Communicates with Fleet Maintenance employees daily.
• Provide information and general assistance to callers, City staff and the public regarding transit policies, proce­dures and processes and does so in a courteous manner.
• Work with transit Management to update and maintain the Cheyenne Transit Program website

• Maintains confidentiality.
• Attend required annual trainings.
• Attends work when scheduled, on a regular and dependable basis. 
• Assist with special projects as necessary or as assigned.
• If licensed, you may be required to act in the capacity of Bus Driver on an as needed basis. Please note: If you do not have the proper license, one may be obtained with approval at the Transit Administrator’s discretion, based on operational needs of the system. 

• Performs other related duties as assigned.

• Knowledge of transit system operations, rules, and regulations.
• Ability to read and interpret bus routes and schedules.
• Knowledge of customer service practices and ability to demonstrate them.
• Knowledge of two-way radio operation, procedures, and etiquette.
• Knowledge of area geography and streets of city.
• Ability to communicate politely and cooperatively with passengers, employees, and members of the public.
• Ability to exercise tact and sound judgement when resolving operations and passenger issues.
• Ability to develop and maintain effective working relationships with employees, managers, and the executive leaders.
• If licensed ability to operate a passenger bus safely and effectively.  Operate two-way radio and wheelchair lifts.

• Strong skills in problem solving and conflict resolution.
• Ability to work independently and to exercise reasonable judgement in decision making.
• Proficient telephone call handing techniques.
• Ability to be a positive agent for change.
• Ability to multi-task and manage time efficiently.
• Ability to research information and analyze data to arrive at valid conclusions, recommendations and plans of action.
• Ability to manage multiple assignments within established deadlines.
• Knowledge of and ability to use technology that supports transit practices and programs.
• Ability to prepare comprehensive reports and represent ideas clearly and concisely, both orally and in writing.
• Ability to work as part of a team and independently and to exercise reasonable judgement in decision making.
• Ability to solve practical problems and deal with complex situations where only limited standardization exists.
• Ability to read, write and speak English.
• Ability to work unusual hours, split shifts, weekends, holidays, and overtime as required.
• Ability to arrive on time to work assignments and maintain a history of satisfactory attendance.
• Ability to obtain a Commercial license at the request and approval of the Transit Administrator. This may be, but is not limited to, the operational needs of the transit system.

Required:

High school diploma or GED.  Three (3) years of recent and relevant experience in the field of expertise; OR equivalent combination of education, training, and experience.

Preferred:

Five (5) years of recent and relevant experience in the field of expertise; OR equivalent combination of education, training, and experience.

Commercial Driver License (CDL) with passenger endorsement or ability to obtain CDL with passenger endorsement at the request and approval of the Transit Administrator and have Evidence of Insurability.  Ability to pass a Department of Transportation (DOT) physical examination by obtaining a DOT Medical Examiner’s Certificate for a minimum of a 1-year qualifying period and then maintain certificate thereafter.

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. While performing the duties of this job, the employee is required to maintain effective audio-visual discrimination and perception needed for making observations, communicating with others, reading, and writing. The employee is also required to maintain physical condition necessary for operating assigned equipment, walking, standing, kneeling, repeated bending or sitting for prolonged periods of time and lifting to 50 pounds. Maintain mental capacity which allows the capability of making sound decisions demonstrating intellectual capabilities.

Working Environment:

Work closely with others primarily in an office environment utilizing a computer and other office equipment.  Occasionally performs as a bus driver and is required to sit for long periods of time, works in outside weather conditions and is occasionally exposed to wet and/or humid conditions, toxic or caustic chemicals.  The job is performed under some temperature extremes and under conditions with some exposure to risk of injury and/or illness.

Qualifications

The City of Cheyenne offers the following benefits to Full Time Employees.

Health

Dental

Vision

Life

Pension