Summary
Location
City of Binghamton
Type
full-time
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About this role
Close Date: Thursday, February 12, 2026 12:00 AM
Department: Fire Department
Emergency Communications
Salary: $24.00 - $29.81 Commensurate with Experience
Welcome to the City of Charlotte
Charlotte is America’s Queen City, opening her arms to a diverse and inclusive community of residents, businesses and visitors alike. Here you will find a safe, family-oriented city where people work together to help everyone thrive. The mission of the City of Charlotte is to deliver quality public services and promote the safety, health, and quality of life for all residents.
Our guiding principles include:
Attracting and retaining a skilled and diverse workforce
Valuing teamwork, openness, accountability, productivity, and employee development
Providing all customers with courteous, responsive, accessible, and seamless quality services
Taking initiative to identify, analyze, and solve problems
Collaborating with stakeholders to make informed decisions
SUMMARY
Receives and transmits telephone and radio emergency class for fire and emergency medical incidents and coordinating response with other City/County emergency service and/or non–emergency organizations.
SALARY OFFERING FOR THIS POSITION: $26.99 per hour (non-negotiable)
Major Duties and Responsibilities
A Telecommunicator receives incoming routine and emergency calls, dispatches, and maintains contact with all operational units. Work involves detailed record keeping, data entry, and acute listening skills. Responsibilities include frequent public contact requiring tact, firmness, and decisiveness, the ability to obtain important information from callers who are under extreme stress, and the skill to choose the appropriate course of action. Work is performed in conjunction with departmental policy as well as state, federal, and FCC regulations.
Process emergency and non-emergency calls from the public, dispatch appropriate Charlotte Fire Department apparatus, and monitor and respond to emergency and non-emergency radio traffic. Work involves monitoring multiple calls with different agencies, apparatus, and personnel.
Candidates MUST be able to work any assigned shift, including nights, weekends, and holidays. Successful candidates will be assigned to either day shift (6:30 am to 6:30 pm) or night shift (6:30 pm to 6:30 am). Schedules may be modified, and on call and overtime work is required.
Knowledge, Skills & Abilities
All newly hired Fire Telecommunicators will go through a training program of approximately 20 weeks. This includes 8 weeks at the Fire Training Academy and approximately 12 weeks of on-the-job training in the Emergency Communications Center (ECC). Telecommunicator recruits must meet all standards established by the department, including but not limited to:
Successful completion of all academic portions of recruit training.
Certification as an APCO Public Safety Telecommunicator.
Certification as an APCO Fire Service Telecommunicator.
Adherence to all standards, rules, guidelines, and requirements as established by department General Orders and by Training Staff expectations.
Additionally, Fire Telecommunicators must have the:
Knowledge of the operations of an electronic radio and telecommunications system and related Federal Communications Commission regulations.
Ability to assess people and situations, to apply sound judgment, to remain calm under stressful conditions and to elicit sufficient and essential information for dispatching and assisting field personnel in a timely and efficient manner.
Ability to work simultaneously on different calls with different agencies and staff.
Ability to speak clearly and distinctly.
Ability to maintain accurate and complete work activity records and files.
Knowledge of the Charlotte area road system and geography.
Ability to work in a team setting.
Ability to obtain and maintain minimum training standards and certifications. This includes an initial training period and continuing education.
ADA and Other Requirements:
Positions in this class typically require grasping, talking, hearing, seeing, and repetitive motions.
Physical Requirements:
Essential and marginal functions may require maintaining physical conditions necessary for sitting, and standing for extended periods of time.
Light to moderate lifting and carrying; some crouching, stooping, squatting, crawling, reaching, pushing, and pulling when performing tasks.
Adequate vision, hearing, and speech required.
Sensory Requirements:
Concentrated and attentive use of one or more senses (visual, audio, and other sensory modalities) for proofreading, data entry, and tabulating data.
Ability to operate in an environment with frequent interruptions from people and/or noises, which in return could result in some level of stress, fatigue, or strain.
Comprehensive written information in work-related documents.
Ability to hear, understand, and distinguish speech.
Working Conditions:
Work is performed in an indoor environment with moderate exposure to atmospheric conditions, moderate exposure to environmental conditions and frequent exposure to computer screens, files, and phone.
Minimum Qualifications
Eligibility Requirements:
A valid driver's license in their current state of residence as a condition of employment. All applicants must have valid driver's license listing current residence to be considered for the Fire Telecommunicator position.
At least 18 years of age by the date of the written assessment.
High school diploma/GED by the date of the written assessment.
Must meet NENA Hearing Standards for Public Safety Telecommunicators (NENA-STA-007.3-00).
Automatic Disqualifiers Include, but are not Limited to:
Reason(s) other than Honorable discharge from military
Admission and/or conviction of felony offense
Admission and/or conviction of misdemeanor involving moral turpitude
Illegal drug use within twelve months before or after the date of the telecommunicator exam
Pattern of illegal drug use including distribution
Pattern of theft
DUI / DWI conviction within the last five years
Six or more points for moving violations on driving record during past three years. Court decisions such as Prayer for Judgment Continued (PJC) will be counted as convictions. Three-year period calculated from date of conviction for each violation.
Applicants failing to meet testing qualifications may not retest during that same job posting. However, they are welcome to reapply after 6 months’ time has passed. Applicants who do not pass the panel interview may reapply after 12 months’ time has passed. Applicants who are considered to be a “no call, no show” for any portion of the hiring process will be disqualified for a period of 2 years. This includes all testing, observations, and the interview. Applicants are not guaranteed to be selected again to begin the hiring process during future vacancies.
CONDITIONS OF EMPLOYMENT
The City’s Background Check Policy requires background checks to be conducted on final internal or external candidate(s) applying for any position with the City of Charlotte. The type of information that will be collected as part of a background check includes, but is not limited to: reference checks, social security verification, education verification, criminal conviction record check, and, if applicable, a credit history check, sex offender registry and motor vehicle records check.
Background checks must be in compliance with all federal and state statutes, such as the Fair Credit Reporting Act (FCRA). The checks must be consistent with the guidelines set forth by these laws requiring organizations to obtain a candidate’s written authorization before obtaining a criminal background report, motor vehicle records check or credit report; and to properly store and dispose of information derived from such reports.
Final candidates must pass a pre-employment drug-screening test and physical examination. During the selection process, candidates may be asked to take a skills test, and/or participate in other assessments.
The City of Charlotte is an Equal Opportunity Employer and does not unlawfully discriminate on the basis of race, religion, color, sex, national origin, marital status, age, disability, sexual orientation, political affiliation or on the basis of actual or perceived gender as expressed through dress, appearance, or behavior.
Our culture is to serve the community honorably.
HOW TO APPLY
Apply online.
Federal law requires employers to provide reasonable accommodations to qualified individuals with disabilities. Please tell us if you require a reasonable accommodation to apply for a job.
You are welcome to visit the City of Charlotte Human Resources Department lobby, where self-service application kiosks are available. They are located in our office at 700 East 4th Street, Suite 200, Charlotte, NC 28202. We are open Monday through Friday, from 9:30 a.m. to 3:30 p.m. (EST), excluding official City holidays.
For questions about your application or the hiring process, please email [email protected].
The City of Charlotte is committed to making our services and programs accessible to all. Upon request, auxiliary aids, written materials in alternate formats, language access, and other reasonable accommodations or modifications will be provided. To make a request, please fill out the Innovation & Technology ADA request form or call 704.336.4120.
BENEFITS
The City of Charlotte provides a comprehensive benefits package to eligible employees.
Click here to learn more about the City of Charlotte’s benefits.
The City of Charlotte is a drug and alcohol-free workplace.
Other facts
About City of Charlotte
The City of Charlotte provides services to more than 870,000 residents. The city’s priorities are economic development, neighborhood development, transportation and planning, and well-managed government.
What you'll do
- The Fire Telecommunicator receives and transmits emergency calls and coordinates responses with emergency services. Responsibilities include detailed record keeping, data entry, and maintaining contact with operational units.
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