Date Opened: Friday, January 16, 2026 12:00 AM

Close Date: Tuesday, January 27, 2026 12:00 AM

Department: Charlotte-Mecklenburg Police Department

Salary: $28.99 - $36.23 Commensurate with Experience

Welcome to the City of Charlotte

Charlotte is America’s Queen City, opening her arms to a diverse and inclusive community of residents, businesses and visitors alike. Here you will find a safe, family-oriented city where people work together to help everyone thrive. The mission of the City of Charlotte is to deliver quality public services and promote the safety, health, and quality of life for all residents.

Our guiding principles include:

• Attracting and retaining a skilled and diverse workforce

• Valuing teamwork, openness, accountability, productivity, and employee development

• Providing all customers with courteous, responsive, accessible, and seamless quality services

• Taking initiative to identify, analyze, and solve problems

• Collaborating with stakeholders to make informed decisions

SUMMARY

The primary goal of the False Alarm Reduction Unit is to reduce the number of false alarms that the Charlotte-Mecklenburg Police Department responds to, thus allowing officers to concentrate on other areas of crime prevention and law enforcement. The False Alarm Reduction Unit maintains a database of alarm permits, tracks registrations, educates employees and citizens and handles all false alarm appeals as outlined in the appeal process.

• Tracks false burglar alarm responses, issues related fines, processes payments, and initiates collection for unpaid fines.

• Reviews and processes fine waiver requests; serves as the first step reviewer in the initial appeals process.

• Maintains and updates alarm account database, tracks response histories and compiles data for reporting.

• Prepares reports, correspondence, warning letters, and public service materials related to the alarm ordinance.

• Verifies data accuracy, researches discrepancies, and maintains organized records and files.

• Responds to inquiries from alarm users, police personnel, alarm companies, and outside agencies.

• Coordinates follow-ups on alarm-related issues and keeps department staff informed.

• Disseminates educational materials and delivers presentations on alarm prevention to the public, internal staff, and governing bodies.

• Monitors industry trends and email alerts to identify potential ordinance impacts.

• Maintains a resources of alarm-related information and published content.

• Performs all other duties assigned.

CONDITIONS OF EMPLOYMENT

The City’s Background Check Policy requires background checks to be conducted on final internal or external candidate(s) applying for any position with the City of Charlotte. The type of information that will be collected as part of a background check includes, but is not limited to: reference checks, social security verification, education verification, criminal conviction record check, and, if applicable, a credit history check, sex offender registry and motor vehicle records check.

Background checks must be in compliance with all federal and state statutes, such as the Fair Credit Reporting Act (FCRA). The checks must be consistent with the guidelines set forth by these laws requiring organizations to obtain a candidate’s written authorization before obtaining a criminal background report, motor vehicle records check or credit report; and to properly store and dispose of information derived from such reports.

Final candidates must pass a pre-employment drug-screening test and physical examination. During the selection process, candidates may be asked to take a skills test, and/or participate in other assessments.

The City of Charlotte is an Equal Opportunity Employer and does not unlawfully discriminate on the basis of race, religion, color, sex, national origin, marital status, age, disability, sexual orientation, political affiliation or on the basis of actual or perceived gender as expressed through dress, appearance, or behavior.

Our culture is to serve the community honorably.

HOW TO APPLY

Apply online.

Federal law requires employers to provide reasonable accommodations to qualified individuals with disabilities. Please tell us if you require a reasonable accommodation to apply for a job.

You are welcome to visit the City of Charlotte Human Resources Department lobby, where self-service application kiosks are available. They are located in our office at 700 East 4th Street, Suite 200, Charlotte, NC 28202. We are open Monday through Friday, from 9:30 a.m. to 3:30 p.m. (EST), excluding official City holidays.

For questions about your application or the hiring process, please email [email protected].

The City of Charlotte is committed to making our services and programs accessible to all. Upon request, auxiliary aids, written materials in alternate formats, language access, and other reasonable accommodations or modifications will be provided. To make a request, please fill out the Innovation & Technology ADA request form or call 704.336.4120.

BENEFITS

The City of Charlotte provides a comprehensive benefits package to eligible employees.

Click here to learn more about the City of Charlotte’s benefits.

The City of Charlotte is a drug and alcohol-free workplace.