Date Opened: Tuesday, January 20, 2026 12:00 AM

Close Date: Saturday, January 31, 2026 12:00 AM

Department: Aviation Department

Function Administrative Support

Salary: $68,455.00 - $85,569.00 Commensurate with Experience

Welcome to the City of Charlotte

Charlotte is America’s Queen City, opening her arms to a diverse and inclusive community of residents, businesses and visitors alike. Here you will find a safe, family-oriented city where people work together to help everyone thrive. The mission of the City of Charlotte is to deliver quality public services and promote the safety, health, and quality of life for all residents.

Our guiding principles include:

• Attracting and retaining a skilled and diverse workforce

• Valuing teamwork, openness, accountability, productivity, and employee development

• Providing all customers with courteous, responsive, accessible, and seamless quality services

• Taking initiative to identify, analyze, and solve problems

• Collaborating with stakeholders to make informed decisions

SUMMARY

The CLT Airport seeks a Business Intelligence Analyst to drive excellence through data analysis and reporting for meaningful and actionable information. The goal of the Aviation Department’s Innovation & Experience Division includes advancing safe and secure operations, enhancing the passenger experience, and maximizing revenue. The purpose of this position within Innovation & Experience’s Business Intelligence Team is to leverage data to support strategic decision making and innovation. This is accomplished by building upon existing data sources and seeking out new data opportunities to run analysis and reporting for divisions across the Aviation Department as well as alongside external partners. This analysis and reporting includes dashboarding, standardized reporting, and ad hoc requests. The ability to think strategically and execute with attention to detail is integral.

ESSENTIAL DUTIES & RESPONSIBILITIES:

•    Participate in cross-functional project teams to support Aviation Department’s strategic goals and objectives. 
•    Leverage various Business Intelligence enterprise systems and software, such as Excel and Tableau.  
•    Design, document, and maintain a repeatable data-audit framework, performing qualitative and quantitative reviews of all data sources to identify gaps, inconsistencies, and opportunities for improvement.
•    Integrate and prepare large, varied datasets from internal and external sources for analysis and visualization.
•    Turn data into actionable insights through routine reporting and as-needed analysis requests to support decision-making
•    Work across divisions to determine priorities, define metrics, and share data through dashboard and reports
•    Perform qualitative and quantitative data audits

COMPETENCIES FOR SUCCESSFUL PERFORMANCE OF JOB DUTIES: 

Knowledge of:
•    Knowledge of and experience with data analysis and reporting. 
•    Experience with analytical platforms, such as Excel and Tableau.
•    Basic proficiency in SQL preferable
•    Various data cleaning techniques

Skill in:
•    Strong interpersonal skills and demonstrated ability to interact effectively with all levels of the organization
•    Excellent organizational skills to prioritize multiple tasks, develop, analyze procedures, meet deadlines, and work in a dynamic environment
•    Demonstrated written and oral communication skills to create and present data findings

Ability to:
•    Use independent judgment and initiative to accomplish tasks
•    Analyze business requirements
•    Communicate technical expertise and train all levels of end users                     
•    Follow verbal and written directions
 

MINIMUM QUALIFICATIONS:
•    Bachelor’s degree and one-year of relevant work experience OR a Master's level degree. n data analytics, information sciences, statistics, business, mathematics, information technology, public administration, or a related field or an equivalent combination of education and relevant work/industry/military/job specific experience that provides the necessary knowledge, skills and abilities to successfully perform the essential job duties. 
•    Prior experience with data analysis is preferred.  
•    Airport experience is a plus.   
 

PREFERRED QUALIFICATIONS:

•   Bachelor’s degree and one-year of relevant work experience OR a Master's level degree in data analytics, information sciences, statistics, business, mathematics, information technology, public administration.
•    Prior experience with data analysis. 
•    Airport experience is a plus.   

WORKING CONDITIONS AND PHYSICAL DEMANDS:   

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
•    This position is relative free from unpleasant environmental conditions or hazards and is generally sedentary. Incumbents may be required to exert up to 10 pounds of force occasionally, a negligible amount of force frequently, and/or constantly having to lift, carry, push, pull or otherwise move objects, including the human body. Sedentary work involves sitting most of the time. Jobs are sedentary if walking and standing are required only occasionally, and all other sedentary criteria are met.

ADA and Other Requirements
Positions in this class typically require grasping, stooping, squatting, kneeling, crouching, reaching, pushing, talking, hearing, seeing, and repetitive motions.  

Physical Requirements:
•    Essential and marginal functions may require maintaining physical condition necessary for sitting, standing, climbing, or walking extended periods of time
•    Light to moderate lifting and carrying; some crouching, stooping, squatting, crawling, reaching, pushing, and pulling when performing tasks
•    Adequate vision, hearing, and speech required

Sensory Requirements:
•    Concentrated and attentive use of one or more senses (visual, audio, and other sensory modalities) for proof reading, data entry, tabulating data
•    Ability to operate in an environment with frequent interruptions from people and or noises, which in return could result in some level of stress, fatigue, or strain
•    Comprehensive of written information in work related documents
•    Ability to hear, understand and distinguish speech
 

CONDITIONS OF EMPLOYMENT

The City’s Background Check Policy requires background checks to be conducted on final internal or external candidate(s) applying for any position with the City of Charlotte. The type of information that will be collected as part of a background check includes, but is not limited to: reference checks, social security verification, education verification, criminal conviction record check, and, if applicable, a credit history check, sex offender registry and motor vehicle records check.

Background checks must be in compliance with all federal and state statutes, such as the Fair Credit Reporting Act (FCRA). The checks must be consistent with the guidelines set forth by these laws requiring organizations to obtain a candidate’s written authorization before obtaining a criminal background report, motor vehicle records check or credit report; and to properly store and dispose of information derived from such reports.

Final candidates must pass a pre-employment drug-screening test and physical examination. During the selection process, candidates may be asked to take a skills test, and/or participate in other assessments.

The City of Charlotte is an Equal Opportunity Employer and does not unlawfully discriminate on the basis of race, religion, color, sex, national origin, marital status, age, disability, sexual orientation, political affiliation or on the basis of actual or perceived gender as expressed through dress, appearance, or behavior.

Our culture is to serve the community honorably.

HOW TO APPLY

Apply online.

Federal law requires employers to provide reasonable accommodations to qualified individuals with disabilities. Please tell us if you require a reasonable accommodation to apply for a job.

You are welcome to visit the City of Charlotte Human Resources Department lobby, where self-service application kiosks are available. They are located in our office at 700 East 4th Street, Suite 200, Charlotte, NC 28202. We are open Monday through Friday, from 9:30 a.m. to 3:30 p.m. (EST), excluding official City holidays.

For questions about your application or the hiring process, please email [email protected].

The City of Charlotte is committed to making our services and programs accessible to all. Upon request, auxiliary aids, written materials in alternate formats, language access, and other reasonable accommodations or modifications will be provided. To make a request, please fill out the Innovation & Technology ADA request form or call 704.336.4120.

BENEFITS

The City of Charlotte provides a comprehensive benefits package to eligible employees.

Click here to learn more about the City of Charlotte’s benefits.

The City of Charlotte is a drug and alcohol-free workplace.